After dealing with fraud from our last bank, we feel so much more confident that Chase will keep…read moreus safe from the same fate. My husband is a Vet.... So we have no monthly fees That was a nice surprise. We had no idea. Sonya was so patient with us and guided us through setting up the new accounts and how to use the website. She was so kind and helpful. Thank you Sonya!

I manage my mom's finances as she is in assisted living. Had a few questions so called for an…read moreappointment time with a personal banker. Got in so quick and got amazing service from everyone I was impressed

Zero customer service. Only cares about the commission. Terrible communications after a policy if…read morewritten. Never available when you call. Atrocious rep.

Have been trying to cancel a business account and Ken has not returned a single call and I am still…read moregetting bills for an account I no longer need since the business ended 12/31/23. The renewal is for 4/27/24 and I have been reaching out to cancel since March. He does not return calls is waiting for the renewal to go thru so he gets paid. Corporate said their hands are tied since he has to do the cancellation. I have Allstate for my Home and Auto but My agent is in Eugene because in the last 32 years I have owned my home, Grants Pass has not provided decent customer service so I had to switch to an office that actually works for their clients. As a Real Estate person, Part of my job is assisting my buyers to get home owner's insurance for their new home. I will be removing Ken from my preferred vendor email I send to all my potential buyer's. I don't want then to endure the treatment I have had to deal with. Frustration from leaving messages and waiting. I hope he figures it out before his business suffers. Julie L.

Jessica Houston, travel agent was / is so understanding, efficient, helpful. Outstanding customer…read moreservice!! She went above and beyond finding us lodging for handicap guest and kitchen for medical reasons, can't eat out. Jessica explained everything, did so much research and follow through. Excellent communication and heart. Thank you Jessica!!! Highly recommend!!

The staff is friendly and helpful. I had booked two different trips and they contacted me for any…read morechanges. Everything was done very well. Katherine was my go to and she kept in touch at all times.

Tax lady can't do taxes. She's too busy. Like many of the…read moreservices in Jacksonville, the work schedule is limited and the customer base is solid so they don't need any business. Go somewhere else where they welcome you!

I was/wouldve been a new client. I had an appointment at 3pm. I showed up at 2:56 and before i…read morecould even open the glass door i see her waving at me in what seems to be telling me to leave! So, still standing outside in the snow, i put my hands up like, you want me to leave?? And pointed outside...after a couple really long uncomfortable minutes she finally actually opens the door and says "you need to wait outside my client is still here." Still extremely confused im just looking at her, dumbfounded. She then says, very abrasively, "well did you drive?? Go wait in your car! My client is still here!" So naturally, I left. I dont care how good at your job you are, DONT BE RUDE TO PEOPLE! And maybe learn some manners. I am absolutely appalled and will NEVER recommend this person to anyone else.

Skyler and his team are honest, upfront, and very helpful. They helped me to compare other policies…read moreand let me know that I could probably get less expensive coverage elsewhere in my particular case. They are in Phoenix and experienced the Almeda fire firsthand. They handled many dozens of claims and still get excellent reviews from the community, which says a lot. I wouldn't hesitate to recommend talking to them if you're looking for a new insurance company.

Laura Mercier is an exceptional realtor and someone we've been fortunate to work with since…read moreDecember 2025. She brings a rare combination of deep industry knowledge, genuine warmth, and true professionalism. Because she also works with Guild Mortgage to help with mortgages, Laura understands the complexities of financing and the home‑buying process better than anyone we've met. She navigates challenges effortlessly and explains every step clearly. Laura is pleasant, positive, energetic, and incredibly helpful. She took the time to understand our needs, our preferences, and what we hoped our next chapter would look like. Her insight into the Medford area -- as a longtime local who lives here with her husband -- was invaluable. She made the entire process of finding and purchasing our dream home feel easy, even when it wasn't. We give Laura our highest possible recommendation. If you want a knowledgeable, dedicated, and truly outstanding realtor, you will not find anyone better.

Superb attention to quality service. Never ever have to wonder what is going on with the process…read moreand never a client lost. My favorite and go to mortgage brokerage.

In dealing with this entity regarding a Living Trust, I found it far more difficult to interact…read morewhen one is out of state. I've dealt with several financial institutions and while they are detailed and competent? I believe they are s l o w to some degree. It seems their "mother" office is located out of Florida and this may be the root issue, I'm not sure. They were sufficient, but not the BEST I have dealt with to date in general service.

Been using these guys for almost 10 years, love my agent Heidi... She's the best always handles…read morewhatever I'm dealing with quickly and professionally. Great communication and customer service, they have even help save me a few dollars by switching my insurance up after I messed up my record a little bit. I do have to say I'm never excited to get Cindy on the phone... she's got a little bit of an attitude with me almost every time I talk to her, only reason it's not five stars

I just took all the information that I had pertaining to my up-coming 10,000 mile motorcycle trip…read morethroughout the entire Continental United States. I was assigned to Anna as my agent. Wow, was she ever the most pleasant lady to deal with. She greeted me with a smile, mapped the entire trip, made motel/hotel reservations, (all including hot breakfasts, gave me a big hug and wished me a great but safe trip. Then she told me that I was the first trip that she has planned while working at AAA. To her manager I'll say "She's a keeper". She's the type of person that you'd like to stuff in your baggage and take her along. God Bless you Anna and always keep that terrific smile and great personality.