I had an excellent experience with Rogue Credit Union, especially with Jax and Emily. After spending weeks dealing with unnecessary complications trying to open accounts with First Community Credit Union and First Interstate Bank, Rogue Credit Union was a completely different experience. I explained that I needed to complete the process remotely. Jax and Emily listened, worked with me, provided a secure way to submit my identification and proof of address, prepared the necessary documents for electronic signature, and helped get my account opened in less than 24 hours. That experience really stood out because I had already dealt with repeated verification issues, delays, changing requirements, and difficulty obtaining a workable remote process elsewhere. Rogue showed me that opening an account remotely did not have to be complicated when a financial institution is willing to communicate, evaluate the situation, and actually work toward a solution. Jax and Emily were professional, responsive, respectful, and solution-oriented throughout the process. Instead of treating my circumstances as a roadblock, they helped find a practical way to get everything completed. I especially appreciate this experience because of the contrast with what I personally encountered at First Community Credit Union and First Interstate Bank. After everything I went through trying to establish an account remotely, Rogue Credit Union completed the process smoothly and efficiently in less than a day. That says a lot. Thank you, Jax and Emily, and thank you Rogue Credit Union. This is what good customer service and problem-solving should look like. 5 stars. read more

Today Rogue Credit Union blocked a $30 to my doctor and will not release the payment u to August 30. We are leaving this credit union.

My husband and I have been with RCU since 2017, we just got the tail-end of the CU under the leadership of Gene Pelhem, unfortunately he retired and Matt Stephenson stepped into the CEO position. Eversince Matt Stephenson has been CEO, this credit union is not the same, it is worse, much worse. Both my husband and I are listed as duo account holders, because we have a revocable trust. I do the online banking because my husband doesn't have the patience to do it. I get the erroneous mistake told to me time and time again, since it is under my husband's name that I'm not qualified to talk to them about our banking issues, such as "Bill Pay," "Give & Save," and don't get me started on their moronic, impotent "AI Chat" Their website for printing off various pages uses a lot of printer's ink through their damn advertisement. On top of all that, we have always, ALWAYS an "excellent" FICO score, since June of this year they have dropped us down to a "very good" FICO score, totally unacceptable. I just want to add that we have an "excellent" FICO score with Equifax and Experian, so what gives RCU???? read more

Beware of Rogue Credit Union's Auto Loan Practices - Payment Blocked, Car Wrongfully Repossessed I normally don't leave reviews, but my recent experience with Rogue Credit Union deserves to be shared so others can protect themselves. I financed a 2025 Lexus GX 550 through Rogue Credit Union (NMLS #776623). In July 2025, without warning, my online and phone payment access was blocked. I was told by a representative that my account was in "repossession status" -- even though I was ready, willing, and able to make my payment. Instead of working with me, Rogue CU accepted a statement from a so-called "local business owner" claiming my vehicle was abandoned. This individual was not a government official, and there was no inspection or verification by any public authority. According to 911 records, the Miami Police Department, and the repossession company (Takeover Towing & Recovery), the car was taken solely for alleged non-payment -- not for abandonment, lack of maintenance, or relocation as I was told by Rogue CU. To make matters worse, I received a demand email for the full loan balance the day before the repossession. This left me no realistic chance to resolve the matter before losing my vehicle. Rogue CU then reported me as delinquent to the credit bureaus -- despite blocking my payment access. This ordeal has cost me thousands in rentals, hotels, and transportation, and caused serious credit damage. I have filed complaints with the CFPB, FTC, and other regulators. If you are considering financing with Rogue Credit Union, please research their practices carefully and keep thorough records of every payment, call, and email. Based on my experience, payment blocking and inconsistent repossession explanations are real risks here. read more

Well don't make a purchase on your visa card Rogue will not dispute even if product brand new washer was used 6 times max from Jan 22 2026 through Feb 10 2026 and quit working with a 7 year protection plan and you spent 4 hours on the phone with Lowe's and protection plan with no results Rogue no help either with stopping payment. They say that's not fraud. read more

hold my Social Security check for several days before crediting my account- I can see it sitting there online but they dont give me access to it for days! Ya think the federal government is not going to honor the check? transfer of funds to another institution ( a California account of mine ) also takes days. In 2026 that should be virtually instantaneous. That other institution is very quick, overnight. and so far they haven't charged me to transfer my own money but there's a charge fee on their website to charge for a transfer WTF? Its my money! Not sure im gonna stay with rogue upon reading other reviews it looks like their loan department has lots of problems too read more

I have been banking for over 30 years with RCU, formerly RFCU and ever since they dropped the Federal affiliation, their over all company culture has declined. They need more tellers available in person, there's always a line. They seem to have a lot of fraud alerts, down ATMs and system issues. It doesn't make me feel confident that my money is in good hands read more

We have done all of our banking including auto loans, mortgages, IRA's as well as checking and savings accounts with Rogue Credit Union for nearly 30 years. Any problems are handled efficiently. And . . . No service charges! read more

We have been with Rogue for years, and have had various loans (Auto, camper, mortgage) We have always been happy and well taken care of. We will continue to give them our business. Love the ease of paying online, transferring, and super easy check deposit without visiting the bank. read more

They don't follow a consistent policy. Sometimes they cash my check with no ID. Sometimes they ask for ID. Sometimes they want my SSN. One person let me cash a check with a recently expired ID. The very next visit they would not and said it was their policy. Their "policy" is whatever your teller feels like telling you online any given day read more

I would never recommend this credit union to anyone. There online bill pay is horribly designed, the pay by phone takes forever, and their customer service representative are not trained properly. I also moved moved states and it took this company months to send my title to the right county and my tags expired for 4 months waiting on this company to get it right. read more

Why is it every time I try to due business with them all I get is attitude? I left them years ago because they had horrible customer service and bad attitude. I decided to give them another try and because my wife and I have our credit locked down from past identity theft they needed our credit unlocked. When I called Julie to try to find a solution she immediately took an attitude with me. I was able to do it immediately but my wife is at work. I called to try to talk about options and she started talking to me like I was an idiot. That was your last chance rogue, FU! read more

Car loan with Rogue Credit Union Automatic payments monthly, Payments up to date. Rogues Credit Union just towed our car Saturday, claiming our insurance doesn't have a $1000.00 deductible. Disabled, assisted living, just put new tires on it. Called Rogue Credit Union to get answers on Monday, also received a certified letter on Monday stating the car needed 1000,00 deductible on it. While talking to them to clarify why our car was towed. But hey, pay $2400,00 we can have our car back. How is the credit union still in business? read more

I paid off my truck loan and they lost my title. They said they sent it to my other bank, but they said they didn't receive it. Rouge didn't want to help me. Now I have a $40,000 truck and no title. read more

They can't get my insurance information on my refinanced truck correct. First they say they didn't receive my insurance information when I did the refinance then after submitting the information to them they still wanted additional information. They keep putting more and more demands after we meet their requests. read more

New to the area and opened several accounts here. What a huge mistake that was. I have never dealt with such incompetent people. Not one knows what they are doing. Simple issues regarding IRA's and the distribution of them when you reach 73. They send you forms to fill out and can't direct to you what you are supposed to do. Then they don't return phone calls. Very unprofessional. Maybe time to move my money. read more

Don't bank at RFCU if you want to be able to use your $ to buy groceries or gas. This bank is ALWAYS having bank problems. Very much sucks.

we were very excited to take a mini mortgage on a property we already own, so we could do some home improvements . After filling out all the paperwork, we were shocked to find out that $13,000 was what we had to pay in closing costs and fees. Thank God we went to a different credit union. We ended up borrowing 10,000 more than we wanted to with Rogue, and had zero closing costs and zero fees. Sometimes I don't think Rogue credit union has any idea of what they're doing. very happy we went elsewhere. read more

Wonderful investment team! Really supportive staff! Highly recommend Claire in investing your retirement! Do not trust USBank!!!!

Wow just walked in here with 3 open tellers and two other employees sitting in offices with no other customers and I was told I would have to schedule an appointment at another time to open an account Because of the snow Even though they are clearly open. happy to deposit my cash somewhere else if this is how they treat there customers. read more

Poor poor customer service. I have been a member since I was 16, 51 years now. Needless to say it was my first banking experience. The customer service has gone south over the last 5 years. Long lines to see a teller. I went in to get an annuity withdrawal form sent (by the way the money was going into my Rogue account and the lady at the front desk told me they weren't supposed to do it. I had called the customer service line and they told me absolutely as I have done this for years. She did do it for me but I have to wait to see if it actually went through successfully. Banking shouldn't be this much of a hassle. read more

For a "community" based credit union with 2 Billion in assets, they sure aren't big on "customer service" If you call the 800 # you can expect a 45 minute wait for a brand new person. Your auto loan is third partied out to Texas. Totally automated, so good luck solving a problem there. Credit Card problem, say hi to the customer service person in Manila? They don't understand you, you don't understand them, so back to the credit union to sort the mess out. read more

I would like to start by saying anyone buying a car through Rogue Federal Credit Union should double check the contract and maybe even hire a lawyer to read over the contract. Rogue federal added in a unemployment disability insurance to my car loan without telling me what that would even look like financially or disclosing what it was exactly. I looked at my banking statement and saw that it was 100 dollars a month added on to my car loan... I would have never agreed to this and when I went back to them and asked they said well you signed for it and I said yes but did you disclose how much that was monthly and they even said NO... This is a joke of a bank. read more

I've had nothing but problems with this bank. From business loans, refinancing my vehicle, and my personal account. The refinancing of my vehicle was handled so poorly, not only did I get an apology from the manager, but unfortunately now I'm locked in to the loan I was trying to get out of. All due to the mishandling of Rogue Federal credit Union. The bankers are friendly. The lady at the middle desk, taking appointments for notary, and loans, cannot multitask! I'll be taking my business account, and personal account to another bank read more

I have had Rogue Federal Credit Union bank for a couple of years now and have had NO problems at all. I recommend them very highly at all levels of banking. Everybody is very friendly and very helpful. I would recommend them to anybody. read more

Awful. Customer service workers lie until theyre blue in the face. I had a loan with them for 6 years & never had a good experience.

Financed car with RCU & paid off the loan. Vehicle title? "It will be mailed to you." "Can I pick it up?" "No, it will be mailed to you." "Can you mail it to my PO Box instead of my home address?" "Sure." Six weeks later, no title. Called 2x for update. "Title has been sent." "Where was it sent?" "Home address" --(not PO Box as requested for security & agreed to by RCU). -- Then, "RCU sends titles in a discrete envelope....we do it so there are no identifying markers from RCU on the envelope." -- Six weeks after mailing it to the wrong address RCU reveals this crucial piece of information: Look through all mail at all addresses we have for you. --- Was the car title tossed out like junk mail? Maybe. -- Does someone else have it? Maybe. --- Why didn't RCU call when the title was ready and let me pick it up? If it HAD to be sent by USPS, which turns out not to have been true, why not send it certified mail requiring a signature? Maybe this will turn out ok .... but irritating. Who can you believe? Before today RCU would have gotten a higher rating. read more

I deposited my payroll check And they put a five day hold on it. It's not like I just opened an account with them. I have been banking here for 5 years. Next time I will just cash the check then deposit the cash. If they won't cash it well bye bye RCU. There are plenty other places to bank. You can go to rogue credit Union South they are much more helpful. North Rogue credit union in Medford will put a hold a money order or a check. It's Got to be the manager running this credit union. He needs to be fired he is a total jerk, I will never use north credit union again and I am thinking about moving my money out. read more

Rogue Credit Union is a decent bank. My family has used the credit union since the 70's. The staff is usually pretty friendly and helpful. My car loan is at a really good rate, is why I use the credit union. They beat all the other banks rates. I was inquiring about a new mortgage loan and I got all my questions answered with the appointment I had made. read more

Best branch in Medford, excellent customer service the moment I entered the branch. Everyone was super friendly and fixed my issue without any problems read more

I can't speak highly enough of Jessica Hickman, Mortgage Loan Officer and Brandon Herrmann, Mortgage Production. They consistently worked hard for us, meeting the sellers request for a fast close. They were both clear, concise, and helpful when walking with us through each step. My husband and I value their diligence and efficiency in getting us to close. read more

Don't recommend they stopped my card after i verified it was me using through text they sent out and now my card is not active i can't access my money for travel while I'm here in the Philippines thank you for having me not be able to spend money and get things that I should with my own money. First bank to screw me over on travel. read more

Im a non member who used their atm yest, atm did not have the requested amount, it canceled the transaction but still took the money from my account now taking up to 10 days to rectify, DO NOT USE THEIR ATM if not a member, their equipment not even able to keep account of its cash in hand, should have canceled the transaction immediately when the amount was entered NOT after the fees extracted and money withdrawn from my account!! THEY REFUSE TO TAKE RESPONSIBILITY FOR MACHINES WITH THEIR NAME ON IT and blame visa for the delayed action!! read more

I have been over drafted for a week because this bank took two auto lone payments out of my bank account in one month. Plus an additional 60$ for some odd reason. Now I own my personal bank a full auto payment + 60$ + over draft fee from three transactions. They are now telling me its going to take another week for me to see my money back in my personal bank account. The manager apologized for the inconvenience and refunded the second auto payment and the extra 60$ but refused to cover my over draft fees. I still will not have any money for another week. That's two weeks and I'm sure you could understand the hardship I will be facing this coming week with food and gas inflation these days. read more

Horrible customer service. Their online platform won't let me pay my loan. They won't take my payment over the phone. I'm looking for a new bank ASAP. read more

this establishment has serious staffing issues that negatively effect the smooth transition of important banking procedures. they have little or lame knowledge of their establishments bank to bank money transfers procedures. I am currently missing two thousand dollars that should have been transferred a week ago. it's lost somewhere.... i wouldn't give this credit union institution a single star read more

I've been a RFCU member for more than 15 years. Something happened this past year, and they can't blame it all on COVID-19. Service has gotten worse and worse, and two friends have pointedly said they've taken their accounts elsewhere after mistakes and lack of responsiveness. The new online system has apparently been a disaster, and there is no decent search option for getting your questions answered - just a bunch of FAQs and a chat button that doesn't work. I am trying to buy a home, and for an entire day now I have been unable to get anyone via phone, chat, or email AT ALL - much less have a time-sensitive question answered. I live 1.5 hours away from the nearest branch now and am unable to come in. read more

Dishonest and hard to work with. My truck was totaled in an accident geico paid them months ago. I started receiving threatening letters for payment. The gap insurance co repeatedly tried to get a hold of them for paperwork. Rogue took months to send the requested paperwork to the gap insurance co. Would never use them again. My new credit union is far better. read more

WHAT IS THIS PLACE THEY LITERALLY DECLINED LIKE THREE OF MY TRANSACTIONS??!! Just make the drive down the road like 0.4 miles to a different rogue credit union. out of receipt paper too *eyeroll* read more

I have been a Rogue Credit Union customer since the early 1990s. As most businesses have, Rogue Credit Union has evolved through the changing times. However, the changes that Rogue Credit Union has recently made are not in favor of the 'Members.' Making a phone call to them for help now requires a hold time averaging 30 minutes. The website is commonly not functional with inherent problems. Worse, I have recently reported unauthorized charges and the response from Rogue Credit Union was to send a form letter stating that they didn't think the unauthorized, monthly recurring charges were suspicious. They requested me to call the phantom biller. This lack of customer service cannot position Rogue Credit Union for future changing times. Suggestion: Do Not Open An Account at Rogue Credit Union! read more