In general, the tellers are not very helpful or knowledgeable about their own products. Being…read morereferred to the manager resulted in them having to call someone else and then hand me the phone to discuss the questions I had with my HELOC. The lady on the phone constantly interrupted me and talked over me. I'm beginning to think that the stereotypes about GenZ are factual. Some of them seem aloof and distant and socially awkward. The ATM is also periodically unreliable and not working which requires me to go inside to get cash. There's one other bank in town and after 8 years with this bank, I think I'll investigate a change.

This is the absolute worst chase location I have been to. I sat in the drive through for over 10…read moreminutes because the lady in front of me and the lady working were as slow as molasses, which put it past 5:00. I know the lady in the window saw me and as soon as the person in front of me moved on she left the window and just like that she walked away and I wasn't helped. What a waste Of my time.

The employees here are very professional and kind. I have been banking there for the past three…read moreyears and I have had nothing but the utmost respect and help with any issues that I had and they have helped me solve all problems I have encountered.

This is the best bank ever. The people running it are terrific and they go out of their way to…read morehelp you in whatever your need. Small town banking is makes me so happy -in this frantic world to have someone looking out for me is terrific.

Terrible customer service and outright fees on all their products and services…read more Don't do business with this branch

Beware - the drive-thru ATM is not supported by Wells Fargo even though they have their logo on it…read moreand it's in their drive-thru. The ATM did not return my card, did not give me the cash I asked for, but it deducted it from my account and SHREDDED MY CARD. Asking the Wells Fargo teller to get the ATM tech to help, they said they don't support that ATM... and don't have a number for the company that does support it! They gave me their own complaint phone number. I called them, explained the situation and THEY TOO said they can't help me. The company is in Roseburg and it would take at least 24 hrs to get to the ATM but they won't do it if it is not a Wells Fargo card. Not only was the equipment on their property faulty, they were completely unhelpful to remedy the situation or assist me in fixing this.

Worst tellers ever. Rude, don't care that there's a line and said so. Moved my money to First…read moreCommunity Credit Union, where they are kind and helpful.

Do not invest your money here. They are not local and do not answer phone calls or emails. They…read morerefuse to give appointments and do not give out supervisors contact info. Basically, they take your familys estate and charge 1% commission with out any follow up or help. Do not trust this bank!!!!!!!

Great bank they really helped me when I needed it. I would recommend this bank to family and…read morefriends for sure

I hate this place! If it weren't for the fact that they bought my mortgage from my broker I would…read morehave no reason to do any business w them. EVERYTIME I go thru the drive up I'm asked about signing up for other accounts, credit cards etc. So much so that I've started telling them I only have a payment to make and nothing else. I understand they are doing they're job, but Chase n RFCU don't do that and I don't dread going there. I love the chase mobile app... Wells Fargo WTD?

All I can say is the mission statement about Rogue Credit Union "Members" is either fiction or…read moresimple BS. I'm in month 3 of a dispute of a charge on my CC. The "Automated" process is a dead end. Get help in the downtown Ashland branch? No such luck. To speak with someone I had to file a complaint with the BBB. So be it. I feel sorry for the tellers in the downtown branch. They seem to change every 2-3 weeks? Always nice, friendly, but can only make money deposits or withdrawals. Imagine getting a threatening letter on Rogue Credit Union letterhead, taking it to a branch and being told that isn't RCU? That's "Third Party" in Texas? Huh? No name or business number. I'm not buying it.

This is a great full service bank with strong community values. They support programs to improve…read moremembers' ability to save, to encourage youth to save and become financially competent, and customer service is always friendly. Sometimes there is a short wait because they are a favorite local institution with many customers.

hold my Social Security check for several days before crediting my account- I can see it sitting…read morethere online but they dont give me access to it for days! Ya think the federal government is not going to honor the check? transfer of funds to another institution ( a California account of mine ) also takes days. In 2026 that should be virtually instantaneous. That other institution is very quick, overnight. and so far they haven't charged me to transfer my own money but there's a charge fee on their website to charge for a transfer WTF? Its my money! Not sure im gonna stay with rogue upon reading other reviews it looks like their loan department has lots of problems too

Well don't make a purchase on your visa card Rogue will not dispute even if product brand new…read morewasher was used 6 times max from Jan 22 2026 through Feb 10 2026 and quit working with a 7 year protection plan and you spent 4 hours on the phone with Lowe's and protection plan with no results Rogue no help either with stopping payment. They say that's not fraud.