Derek is very good at what he does. He communicates and is always there to help answer questions…read more His staff makes the home buying process a stress free process.

I can't thank Derek enough for facilitating such an amazing homebuying experience! I always felt…read moresafe and in good hands with Derek. He is professional, knowledgeable very experienced. He was also very compassionate and had incredible communication throughout the entire process. I am forever grateful to Derek for the experience that I had in buying my home it was a very special mile stone and he played a very big part in making sure that it was a very well taken care of. He is the person that I will recommend to all my friends colleagues and clients and look forward to any future homebuying experiences with him!

I worked with Ty for my mortgage and he was great. He was very patient and made sure to check with…read moreme on how I was feeling which I appreciated. He also had good communication with real estate agent and myself. He was available via phone, text and email. He was a pleasure to work with and very informative.

I just bought a house in the Medford area, and Sandy Boughton of Mortgage Express handled our loan…read moreprocess. She was very thorough, professional, and personable as well. I was able to call her anytime when I had questions or challenges I had uncertainties about. She followed through with every detail, working with my real estate agent and title company officer as a team. She made sure I understood the important details of the paperwork I needed to sign. I highly recommend Sandy and Mortgage Express for anyone's real estate loan needs. Donna Hoyt

From the owner: In an industry that's constantly changing, an efficient and productive mortgage company is…read moreinvaluable. Mortgage Express was founded in September 1999 to offer exactly that. Their focus is lightening speed mortgage transactions, coupled with quality service. "We're a privately held company, so we're very competitive," says Allan Mohr, mortgage consultant at the Portland office. "The focus is always customer first. If our in-house bank doesn't have it, we'll go the extra mile to find the best product for our customers." Over 80 percent of Mortgage Express loans are funded by their in-house bank. They underwrite, fund and fully complete the loan process, often within one week's time. The goal is to offer a streamlined and seamless process for both the Realtor and customer. "I'm within 30 feet of my underwriter, funder and doc drawer," says Mohr. "There's no phone tag. We are very hands-on and it's a close knit group."

Great customer service! She made the purchase process very pleasant. We will be using her in the…read morefuture.

From the owner: Home loans for purchase, refinance, construction and renovation.read more

My experience with Julie Stacy was marked by a series of delays and a lack of urgency that tested…read moremy patience at every turn. From the outset, the communication was sporadic and often required multiple follow-ups to receive even basic updates. It became clear early on that the lender's processes were slow and inefficient, causing significant delays in the potential approval process. It was clear their team seemed only versed in "easy" approvals.  What was most concerning was the apparent lack of concern for timelines. Despite repeated assurances that they would have an answer "soon," deadlines were consistently missed. This created unnecessary stress and uncertainty during a time that is already inherently stressful for any homebuyer. Moreover, the lender and their representatives seemed unresponsive when asked for clarification or updates. Simple inquiries were met with curt responses, and there was little effort to provide clear or comprehensive explanations. This lack of customer care and attentiveness was disappointing, especially given the significant financial commitment involved.  In the end, Julie seemed to barely try to get this loan approved. She washed her hands of it and said it was impossible to get done. Not to mention she approved me LOWER than any other lender for my house "range".  She also shared information about my purchase and process with someone that is not on my loan or title!! THAT IS NOT ALLOWED and a HUGE BREACH OF CONFIDENTIALITY! There are other lenders in the market who prioritize customer service and efficiency, which are critical in what is likely one of the most important transactions of your life. I was able to get better service and get this loan approved somewhere else!  I want to be CLEAR. Julie- You did not refuse to work with me because my first house was through her, which we both have proof of....so don't let her lie about this. Secondly, this review is purely in regard to my second house I tried to get you to approve lending for which you couldn't do because it was too hard. I have emails from you and Tyler saying you were not able to get this done, so I got it done through another lender. In no way am I mentioning OTHER issues I have with you Julie, that have nothing to do with this loan- so let's keep it on topic (your ability to do your job/ communicate and get loans approved). Everything I stated was true about my process in the second home loan I tried to purchase with you- you were extremely difficult and couldn't get it approved. You are trying to cover yourself by talking about a different topic to help your reputation, but the facts are you are NOT a good lender. Also, I do have direct proof of you breaching confidentiality about my loan. If you reply to this speak on the LOAN, which is YOUR BUSINESS.

Linda and Amber were great to work with in helping us get our second home in Ashland. Their rates…read morewere competitive. Even though we were vacationing in town, we never felt put upon to supply unnecessary documents. There was no fuss, no drama, no hiccups. Our application sailed through the underwriting process. And we closed escrow on time.