Joshua Houston has amazing customer service. He made my visit a real pleasure. He was extremely…read morefriendly and curteous. I would absolutly recomend georgia auto pawn because they have Mr. Houston representing them!

Ms. Kasaundra first a beautiful person. I call her place of work about a pawning my title and she…read moretold me to come in and she will handle the rest I stall for minute but she stayed consistent in want to get me the max dollar possible. Finally I told my fiance less go to Ms. Kasaundra and see what she can do and when I tell you she went above and beyond of what was asked of her. She is patient and understanding. She does great work and is willing to help you with in her power.

Shout to Miss . Shonda for her over the TOP A1 CUSTOMER SERVICE I will give her 100 stars you ROCK…read morethanks soooooo much!!!!

The rating is a -100!! The experience that I've had with this location is p*** poor!! I've been…read moremaking payments every week even before my unemployment ran out. Fast forward to the week of July 13th. I called on that day not the 14th. I asked if I could have at least until the end of July 30th because I have been diligently looking for work. I was told on July 13th that I would have to call on the 14th?? Even though I was calling a day ahead of the 14th...!!! Then the supervisor who took my call on the 13th (who I was talking to at this time) told me there were no notes saying that I had until the 17th of July- Even though "she was the one" that I spoke with on the 13th of July!!! I said, well I'm calling now which is the 13th. The manager told me no I could not have until the end of July. Then I asked could I have until the 17th of July so they would not auction or sell my car. I was told I had until the 17th of July. That was a "ball face lie" !!! I called in on the 17th of July to make my payment to get my car back. I was told that the car was sold on the 15th of July!!!! I said that I was mislead and I requested for the call to be pulled because it would prove and demonstrate that I was advised I had until the 17th of July. When I requested for the call to be pulled, I was not given a date when it would be pulled- even though I indicated it needed to be pulled today- right now!! I escalated my complaint up to the corporate office and I requested for the director to call me back "after" he had listened to the call. Not only did he not call me back- he had the store manager of my store, call me back-not him!! The based on what the "manger" told me- Either he didn't listen to the entire call or just played a portion of it thereby not being able to prove that I was advised that I had until the 17th of July to get that payment in!! The Director was too much of a coward to even call me back and allow "us" to listen to the call because that information was contained on the call about the July 17th 2026!! Don't do business with this company ever!!

Angela at convington hwy has the best customer service I wasn't even there that long process was…read moreeasy and quick. You are not just a customer at that location but family. Tia greeted me with a smile and was very friendly. Thank you title max at convington for helping my family.

I purchased a car that Title Max repo and sent to a insurance auction. Went to get my title and the…read morecar turn out to be stolen. I spoke with Dionne Newell who was extremely rude and told me I wasn't worth HER time....as if for some reason she thought I wanted to drive back in forth from hapeville and sit for two hrs and then call her and just chat....Heck No....I need my TITLE!....I was told o well the problem is on me....The problem would be on me IF i was complaining about the car not running but it was reported STOLEN...how did they get it and how did it make its way to the auction..... for those who pawn their titles i would recommend going somewhere where the manager acts professional and take responsibility for their careless mistakes

Jalani was simply amazing she made my process so smooth. Very informative and helpful. Excellent…read morecustomer service.

The manager Derek was very quick, professional and helped me with all my needs!! I recommend them…read moreand will use them again!!

Nia and Kis a was wonderful . nia explained everything to the tea. I brought my baby with me and…read morethey treated her with some much care . As far snacks and even kept her out of our hair while getting the business done. She was super quick and understanding . I would definitely recommend 100%. I enjoyed the company. please come and see them ... ohhh they will definitely work with you !!! Kudos to yall keep doing the best ! Hospitality was A1

Amazing Staff! They were patient and very helpful. I was nervous about getting a title pawn but…read morethey made the experience enjoyable. I will definitely be back and refer my friends.

Tameka has great customer service with two other ppl behind me. She was very informative and and…read morekind. She also answered all of my 4 year old questions. She's amazing!!

Didn't have the option for Zero stars. If you are thinking…read moreof going here, DONT! Unethical people! I asked verify specific questions only to be told one thing, and paperwork said another. When I questioned why the paperwork was different I was laughed and and told "well you're the one who singed it" Please heed my warning!!!

I went to visit the douglasville location today. Ms Dawn helped me out, I was very pleased with the…read moreprocess and was out the door quickly.

worst manager and costumer service please don't visit this location if you have any issues with…read moreapp or website they won't help and make you pay fees for errors with the system .

Great customer service by Susan. She was very helpful and answered all questions i had. Thanksread more