Sola business has great personnel staff. They have always treated…read more me great and help we with a major house project. They have always provided me with great service even make home deliveries at a fractional cost. Love this business. Siempre cuidan bien a sus gente

We run Airbnb and Bed & Breakfast. Our dryer broke and rushed to Aguadilla for three day delivery…read more On the day of delivery nada, no call, no explanation just excuses. If you need timely delivery of appliances. I would stay away from Sears in Aguadilla.

Friendly staff. Some popular items are always sold out. Can't order online and have it shipped to…read morethe store. Overall, the best hardware store in Mayagüez.

Just had the best experience ever at the Kitchen design center with Rey Casiano!! We made an…read moreappointment and as soon as we approached he greeted us warmly. He was a wonderful and patient consultant. He answered all our questions and gave us a variety of options to change our kitchen countertops. My husband and I really appreciated all the time he spent with us. He was very knowledgeable and so professional! It was an overall fantastic experience thanks to his efforts.

Excellent customer service. Always find what you are looking for. Employees help you with purchasesread more

The limited supply of materials is made up for by The excellent service at the pro desk. This is…read moreby far the best customer service I have had anywhere on the island. The staff here go Above and beyond to meet my company's needs.

Great local hw store that's both convenient and helpful. Friendly service, they speak English and…read moreEspanol, and it's a family-owned business - you can tell they care about their customers and doing good biz in the area. Picked up some basic repair/spruce-up supplies for a new place I bought in the area, and a couple of the items weren't going to work. Went in with no receipt, and they were quick and accommodating. Swapped out water lines for a different length/type and instead of having the owner give me change for the difference... told him to toss me some teflon tape for the plumbing repairs. He protested, "but still, even with the tape... I owe you a quarter!!!" and insisted that I have a credit next time I come in, ha! (and, of course... "I'll be back") Super nice people. As several other ACT 20/22 people have mentioned, they MAKE KEYS ha- and QUICK too! (was done with 4 sets of keys in about 3 or 4 mins) and also purchased a mailbox lock cylinder that I swapped out (unit didn't come with a mailbox key, sadly) - cost about $6

Great local hardware store speaks both english and spanish and has all the quick needs plus larger…read morecomponents if doing local construction cut down on the time by running locally to get what you need. And for everyone but especially the ACT 20/22 newbies THEY MAKE KEYS

A familiar place. It is good to know you can go to a place you are familiar with and find the…read morethings you need. The employees are all very friendly and helpful.

Día de semana y cuando hay que comprar para mantener o reparar el hogar el lugar es Home Depot…read more Esta es la tienda de Caguas y aunque todas se parecerán puedo decir que aquí uno le pregunta a un empleado y te dirigen al lugar correcto o te contestan la pregunta. También creo que es de las tiendas que venden los tractores para el patio, no todas las venden. Bien céntrica aunque el tapón para salir es un problema es ciertas horas y días. Algunas veces pido en línea y recojo en Curbside o mejor aún la aplicación te dice si el producto está disponible y el precio o en qué otra Home Depot lo tiene si es que Caguas no lo tiene. Si hay que devolver no muchas preguntas haces la fila, devuelves el producto y lo sigues. Nunca he tenido un problema en este este local.

1. "Variedad" -- Falta de respuesta cuando el producto falla…read moreAunque ofrecen una amplia selección de muebles y enseres, la variedad pierde valor cuando el producto vendido resulta defectuoso y no hay una solución rápida ni efectiva. Tener muchas opciones no sirve de nada si, al momento de una falla grave en un equipo nuevo, el cliente queda desatendido y sin alternativas inmediatas. 2. "Precios increíbles y opciones de financiamiento" -- El costo oculto de la espera Un precio atractivo deja de serlo cuando el cliente termina pagando con tiempo, estrés y necesidad básica no atendida. Ofrecer financiamiento y planes flexibles no compensa el hecho de que después de casi un mes el cliente sigue esperando por una estufa nueva que nunca funcionó, sin una resolución concreta ni una fecha clara. 3. "Servicio de calidad" -- Expectativas no cumplidas Superar las expectativas implica actuar con urgencia y empatía, especialmente cuando se trata de un electrodoméstico esencial. En este caso, la falta de seguimiento efectivo, la lentitud en el proceso y la ausencia de una solución inmediata demuestran que el servicio no estuvo a la altura de lo prometido, dejando al cliente en una posición vulnerable. 4. "Respaldo y confianza" -- La confianza se construye con acciones Como empresa puertorriqueña, el compromiso con la comunidad debería reflejarse en responder con rapidez y responsabilidad cuando un cliente enfrenta un problema serio. Sin embargo, una espera de casi un mes por un equipo nuevo que salió defectuoso debilita ese respaldo y pone en duda la confianza que la empresa dice representar. This is how I feel about their Mission Statement. Horrible service on my Samsung bespoke electric stove. Received defective from day 1 and 1 month past and still counting for a replacement. Their warranty service is Horrible.

The sales process was fine, but the delivery service has been awful. They say they called and we…read moredidn't answer, but they don't call and keep pushing us off a day. We've talked to them constantly and they still can't get it right. We don't know if we will ever get the furniture we ordered at this point. Very disappointed with this business.