We had an air conditioner and heat pump installed about two years ago. They did a great job! On a…read moreSaturday evening our thermostat stopped working. I texted them and they responded within ten minutes. They had us fiddle around with things to no avail. They came out on a Sunday and determined the thermostat was a lemon. They upgraded with a new thermostat explained how to use it and said to please call if there are any issues. There was no charge for their three trips the wiring the thermostat and installation. This company is outstanding and stands behind their work.

We liked the work that Eric and Ryan did with cleaning our furnace last year so we asked them for a…read morebid to install an A/C unit for the house. Their bid was competitive and thorough. Ryan checked all of the house components including the ductwork in the crawl space and helped me decide on a good unit for the house. The install team did an amazing job. They spent the whole day getting our system properly installed and everything went well. We are very happy with their work.

When you have a 5.4-lb. kitten named Benny trapped deep inside of your home's air ducts, a lot of…read morescenarios flock through your mind. Most of those scenarios are not fun. I have no idea how Benny pried the register away from the opening in the upstairs loft, or what he was thinking as he crawled deeper and deeper into our home's ventilation system around 6:30 the other evening. After first taking every common-sensical measure to get him out independently, I started making calls. I called SO many people: animal control, HVAC companies, and private pest control companies. NOBODY had ever heard of this happening, and nobody was able, or willing, to help. I also learned that because of the acoustics of air ducts, it is virtually impossible to triangulate the position of a cat meowing at you from inside. Finally, I made my way down the list on the search engine results page to Triple Point Heating & Air. A half an hour later, August, the proprietor, is at my house. For the next 2 1/2 hours, this guy troubleshoots the situation with a combination of tools and cat psychology and the same level of care he'd show if it were his own house and his own cat. Benny had been trapped for over 12 hours by the time Triple Point arrived, and had probably traversed at least 35 percent of the air ducts in our 2-story home. There's a lot of detail I won't go into about the complications that arose because of a poorly configured HVAC system and cat psychology. But August at last caught sight of two little eyes peering up at him through a fiber optic scope, from one of the most inconvenient and difficult to access spots possible. From our utility room, August removed the ductwork and other impediments with the minimum possible amount of damage. He contorted his body into an extremely uncomfortable-looking position and patiently coaxed Benny, who was trapped on the wrong side of a narrow damper (a series of parallel metal slats). I didn't think the cat would fit through. I offered to get olive oil. I thought we might have to cut a gaping hold in the upstairs wall or rip out the damper to get the furry little psycho free. But two minutes later, August had coaxed Benny far enough along that he was able to safely pull him the rest of the way out. The cat was completely unharmed, unphased, and ungrateful after more than 14 hours in the dark, cold respiratory system of my home. Judging by his demeanor, you'd have thought he had just been sunning himself on a windowsill. Cats are sociopaths. August would not bill me for full amount of time he spent on this. I even argued with him a little because he underbilled me by at least an hour. I ended up paying about half of what I expected to pay, and I got my no-good kitten back. Triple Point went above and beyond in every way, bringing a very unusual and challenging situation to a happy resolution. I am extremely grateful.

Bar none the Best HVAC service you will find! Not just saying that for any other reason but to…read moreshare what great experience my wife and I had and someone who actually cares about doing a good job!! Very pleased! (970) 222-4854 ask for August! He's who we dealt with on our HVAC maintenance.

Thank you Mark, for helping on short notice. This is such a busy time of year and the weather is…read moregetting colder, with that being said you were able to take care of my furnace issue quickly. All is good and our heat is on and I'm a happy customer. Sue

Extremely unprofessional business. Hidden fees for days. I would not recommend these guys to my…read moreworst enemy.

Tri city came to my house for a regular maintenance on the AC and furnace. They were on time,…read moreknowledgeable, efficient and friendly. They installed the AC and furnace about 8 years ago. It is working well and only needed minor work. Yes, I recommend them and am very happy I chose them. Good honest people. The service cost was reasonable.

Great service, called for a heat pump issue. Fixed the problem, did not try to upsell, and all at…read morea reasonable rate. And the part I really loved was they set an appointment time, not one to five, no, an actual time and the tech showed up right on time.

It cost me $4K to fix the shoddy work he did. He installed 4 mini splits in my home in Boulder…read morethree years ago. The very first night, water poured out of one of them. Another one wouldn't turn on and he told me that was normal and I just needed to flip the breaker in the electrical panel a few times whenever I wanted to turn it on. Within a couple of years, two of the mini split units had pulled several inches away from the wall and looked as though they might fall. I asked him to fix them and he put me off for two months, saying he'd be there that day and then not showing. I gave him several opportunities to fix the problems and he finally just ghosted me. I had two other companies give me second opinions and ended up hiring one of them to do the repairs and they discovered just how shoddy the original work had been. Drain lines were spliced together, kinked and sagging, which accounted for the leaking units. The electrical lines were spliced together and interrupted with a random junction box. The electrical connections in the condenser had barely been tightened down which was why the unit often wouldn't turn on. Refrigerant was leaking at the floor fittings in the condenser. The head units had been secured with only two screws each, into drywall with no anchors. No wonder they had come loose. Save yourself the hassle and don't go for the cheapest bid out there.

Dave was awesome! Response time for the quote was immediate! He was super knowledgeable and gave…read moreus options to replace my parents cooler with no pressure! We had constant communication and he truly put my mind at ease knowing that my elderly parents were not getting taking advantage of! The job was done quickly and results were amazing! Thank you Dave and team for a job well done and for taking such great care of our community.

Competent, honest…read more Good quality work with good intent. We use them for our A/C and furnace system.

I just went on their service plan. Monthly payments. Includes fall furnace and spring A/C…read moreservices. Also never a visit charge and 15% discount on parts. Very satisfied so far.

Stone heating and air is an honest company. I went with John Stone to do the install of my heating…read moreand air-conditioning because I had grown up with him and know just what a good person he is. He rushed over quickly when we didn't have heat to make sure everything was working. He also tried to work hard to be able to provide the work at the best possible price for me and my family. I completely trust Stone heating and air, and know they do real quality work.

My plumber recommended them to do a furnace check. They did an excellent job! John was quick to…read morereturn my call and set up an appointment. Dave was right on time and did the tune up quickly and professionally! Bonus points as Dave was dog friendly! I will be calling them in the spring to check out my AC unit

All the technical team that installed our heat pump air conditioner were very knowledgeable,…read morerespectful and willing to take as much time as needed to explain our numerous questions.Shout out to Chad, Gabriel and Jonathan for your expert work and AJ for keeping our best needs #1 priority.to anyone that I didn't catch your name.Thank you for making us cool !

We have used this business off and on over the last 7 years and what I like most these days is that…read morewe have a really good understanding of my house and the issues that come up with it. I like that they track and document every service provided with photographs and that if they can send the same technician each time, they do so that person has a good memory of your situation with your home. They have always been prompt at returning calls and helping me figure out what I need. Even if their prices might be a wee bit high here and there, the peace of mind to know that we are being taken care of is worth it to me. I like knowing they have our house history, they have established a relationship with me over the years and I know that when they offer me options its not to just get all they can - there is a purposeful reason. If you are in a situation where you need an airtight service with a tracked repair history that you can look up in images etc, then this is a great place to call for assistance.