JR Fixed my Samsung dryer, Fantastic service. Friendly,…read moreefficient, reasonable price. Reached out to me quickly after I left him a message. I wasn't home when he came. Came out sooner than he had originally stated. Replaced a sensor in an hour. Called me later that evening and explained everything. We settled up by Venmo. Easy quick no hassle dryer works great! Thanks JR.

Just had August over for one visit so far, but working on more jobs with him coming up. He was so…read morefriendly, professional, helpful, and fair! He gave me extra tips (always appreciated) and suggestions for a dryer and a washer and a mini fridge. He in no way gave any lady downtalking vibes. I felt like I could trust him and will be calling him again.

Jeramy Berner just left after repairing our fridge/freezer. He was so professional and answered my…read morequestions regarding other appliances. He was on time and really knew what he was doing. So glad we found him and would highly recommend him and would absolutely use him again. Five stars for sure!

Our washing machine started leaking and we called E & J appliance repair. I talked to Jeramy and he…read moresaid he could be here between 12-2, which he was. He knew right off what the issue was, had the part and was in and out in no time. This is what you get from an experienced technician. The cost was very fair. For us, no need to ever call anyone else. Thanks Jeramy.

Larry doesn't make you wait a week to send a "technician."Doesn't overcharge, and if it's an easy…read morefix, he doesn't charge you an $80 to $100 fee. He is old school.

Contacted Larry for a Samsung dryer making weird noises at a property in Loveland. Sounded like the…read moredrum was out of alignment or something. He called back and asked for the year, make and model and we very briefly discussed the sounds that I was hearing. He gave me a quick pre-diagnosis based on that information, along with his (reasonable) service call fee plus an estimate for the work if it were to be the problem that he believed it to be. While the scheduling was a bit loose, he did get to the property within 48 hours. He diagnosed and verified that it was the problem that he had suspected, and having anticipated that, he had the part that was needed on hand. He gave a very reasonable estimate. I said, go ahead and in under an hour he had taken the drum out, replaced the part, tested the unit and explained what to expect for it and the washer over the next few years in terms of maintenance and issues that he commonly saw with them. And he also helped properly balance the washing machine, when he noticed that it seemed slightly off kilter. That was something I had not noticed and didn't ask him to do. He basically just did that in five minutes for no extra charge. Larry's experience and knowledge as a service professional is unmatched in this area based on my many years of experience with various providers. While scheduling may not be the strongest point here, and frankly it rarely is for any service provider - if you are somewhat flexible then you'll enjoy Larry's straight-shooting, top-notch service and extremely reasonable rates and very efficient expert repair. As well you get someone who goes above and beyond, including sharing his insight on what to expect in the near term for your home appliances. I continue to call on Larry for my appliance service needs in Northern Colorado. Highly recommend!

The technician Anthony came out to find out why my brand new never used GE oven was not coming up…read moreto temperature to 350 degrees. I had trouble shot all that I could determining that voltage was good, connections were good, cord was good and still it was not heating up properly. Under warranty, he discovered that the door was not properly sealing so heat was escaping. We will see if the seal properly seats itself over time so that heat will not continue to escape. Very good, technician personable, and he listened very well .

Listen to the other reviews. These people are con artists…read more I'm in tears after speaking with Kristy at Mr. Appliance. We were misdiagnosed three separate times on our dishwasher. Each time we were told it was an "easy fix" we could do ourselves. Every diagnosis was wrong, every repair they suggested was pointless, and they still charged us $160. We should have known when the plumber they supposedly partner with even says he refuses to recommend them because they are so bad. When we asked for someone qualified to finally diagnose it correctly, Kristy said we'd have to pay the $160 again--because my husband followed the instructions their tech gave him. How does that make any sense? We trusted their technician. We were misdiagnosed three times. And somehow we're expected to pay for their mistakes twice and trust they'll finally send someone competent? Kristy's behavior was unbelievable. She was rude and dismissive. No empathy. No accountability. Just attitude. She said it was the owner's decision and that management "might" get back to me in a few days. We've already lost two weeks because their tech didn't know what he was doing. Any reputable business would try to make this right. Mr. Appliance didn't--they just tried to take more money. Stay far away.

Love supporting small local businesses and this one is worth it! Prompt, courteous and…read moreprofessional. Prices were explained once problem was diagnosed and were very reasonable. Highly recommend!

From the owner: At Crossroads Appliance Service & Repair, we have been fixing washers and dryers, refrigerators,…read morestoves, and all kitchen and laundry appliances in Loveland and Fort Collins for over a decade. We offer a wide selection of parts for your everyday appliances. We also do warranty work for many manufacturers and we have a large selection of refurbished appliances available for purchase. Call us today for more information.

This has to be one of the worst companies I've EVER dealt with. Their first service call was in…read moreJune, it's now the middle of October. And the issue they originally came out for is STILL not fixed. Add to that, every time they come out to "repair" my washer, I end up with the same problem as well as and additional problem. 5 times they've been out to "diagnose". 5 times they've been out to "repair". After the 5th "repair" my machine won't even turn on to start a load. 3 days of calling no returned calls. Ben, the "service manager", is apparently always in a meeting. So 10 days wasted waiting for incompetent repair men. Countless dollars waisted on a service plan to cover repairs. It seems the only thing this company is interested in is milking warranty work to get from the warranty without ever actually fixing an appliance. And as an added bonus, every time Ed was out here to diagnose he told me "it's not throwing any codes, so it doesn't look like anything is wrong"

I called and spoke with Andrew (front office) and Ben (tech/supervisor) about the transmission in…read moremy Maytag Bravos XL top load washing machine - I was struggling to get a parts kit installed that I had purchased elsewhere after disassembling the unit myself and they were very helpful. I was trying to buy the correct parts from them and even though they referred me to the distributor in Ft Collins, these guys answered my questions and talked me through ideas even though they didn't make any money off me. When I need billable services in the future, I am calling them.

Our washing machine wasn't working. While they repaired the issue, when putting it back together…read morethey caused a new issue of it always being off balance. We text the repair guy and he completely ghosted us. They never answer their phone and now their voicemail box is full. Absolutely terrible business. Stay far away.

Ethan was the only reputable place I could find on Yelp that also serviced SE Loveland. I called…read morehim on Tuesday and explained my problem I was having with my dishwasher. He was able to diagnose the issue after I sent him a couple pictures of the bottom of my dishwasher and ordered the part that day. The part arrived yesterday (Friday) and he came this morning to install the new part and he was here for maybe 30 mins. It works fine now! Our dishwasher is 10 years old and we thought we'd have to go get a new one, but Ethan saved it! Hopefully we'll get to use it for a long time. Overall it was a great experience.

I had an LG wash tower leak issue. They came out once and looked it over in detail and gave us…read moreadvice to fix the issue (thankful they didn't push to replace expensive things with a possible simple fix). It didn't end up solving the issue but they quickly came right back out and found the leak in the boot seal. It's worked perfectly since! I also recently had an issue with my GE dishwasher and Ed got me on the schedule quickly. So glad I found a reliable family-owned local business to support with my appliance needs. Highly recommend.

These guys are awesome. Knowledgable, respond quickly, reasonably priced and came back multiple…read moretimes to fix an issue - we were nervous that might mean an extra charge, but they stayed true to their estimate (in fact, they came in under!). Definitely will use for all future appliance issues.