Bubba Gillis and his crew did an excellent job transporting two large antique jade carvings(300#…read moreea) From Hilton Head to NW Pa. Highly recommend them.

Could not ask for better service than we received on numerous occasions when we have used Hilton…read moreHead Shipping & Storage.

Every time I go here I kick myself for not driving to the Buckwalter or other location where there…read moreis WAY better service. A younger, thin man, who has been there a while, is the most rude service person I have ever encountered. I have no idea how the owner doesn't see how he treats people. Today I had two soft packages to return to clothing stores. These were not inexpensive clothes either. He watched me tape the packages up and then when I got to the counter, he said "taping those packages was a waste of time and tape, I need to open them" and then proceeds to pull out an knife and slice right through each package down the center so aggressively! I said "WOAH, excuse me, but those are clothes in there!" And he said "Yeah whatever." I could NOT believe this happened. I finally called the owner and complained about him. This is so over the line and unacceptable. I will never go back and if you do go, don't go in his line!!!

They weren't the easiest to find, but they were very easy to work with. I've used them twice very…read morerecently while this is my first review. I'd seen the negative reviews regarding the staff, but didn't experience anything negative. While SC has relaxed their COVID rules, the UPS store during the first visit was limiting people into the store and strictly adhering to the mask rules and distancing. The second time after masks weren't required, most of the staff were still wearing masks along with most of the patrons. My drop off was very easy. They took me quickly, reviewed the information and even though the return I had was at the weight limit, there were no issues. They handed me a receipt and tracking information. The employees I worked with were very friendly and helpful----- as well as efficient.

One star as it was open!! Messy !…read moreNo one to help. Waited in line to mail package then waited in line again to pay! The guys we spoke to were courteous but the long wait for service unacceptable. Sad part is Amazon returns are no longer accepted at FedEx unless you pay 6.99. Have to go to Staples to return now. Horrible!

I ordered brochures and business cards to be print on demand at the local Bluffton Staples store,…read moreand when I went in to pick them up, they said "oh we can't do that order because our machine is down". Nobody called me, nobody had any desire to help me, they just canceled my order and didn't refund the pre-payment that I made of $133 so now I can't re-order the print to be made at another store because I will be double charged. They completely ruined the timing that I needed the print job done and didn't even care to try to help me... I can't even transfer the order to another store because the stores don't "talk" to each other.

Thee Best!! Always busy. I see people coming in and out of UPS quickly as they are my entertainment…read morewhile I'm getting treatment for hours at St. Josephs Candler Hospital. They, UPS store are next to the St Joseph's Cancer Hospital where I get treatment for hours. I sit there and multiple time a day UPS workers come outside with motivational signs aimed at the hospital. They wave at us even though the hospitals windows are tinted. We wave back. It's a BIG deal for us getting treatment!!! What a pleasure and gift that they acknowledge us!!!! Please acknowledge this UPS team in Bluffton, SC, across from St Josephes Candler.

The BEST staff and service. I've lived all over the US and have never encountered a more…read moreservice-oriented, caring and professional staff than the team that works at this UPS Store location. They are the embodiment of true customer service that you just don't experience elsewhere these days. A special shout out to Rachel who is always friendly and goes the extra mile to recognize you, offer advice and always with a genuine smile. The whole team here has made our experience moving to a new place much less stressful knowing they care about our needs. Great team!

7-29-24 Monday Morning…read more Came here like everyone else on this line to do an Amazon return. I had my QR code that they scanned and the item was in its inner carton that it was received in. Once it is your turn it takes about the 30 seconds the entire transaction. Nothing out of the ordinary or above and beyond for this visit. At least I am getting around finding out where these places are in my new neighborhood. There was no payment to be made as the return shipping is no cost. The quality of the item was not what was advertised so it went back. If everything was as presented Amazon would get less returns and UPS would only be delivering not taking unnecessary returns.

I came in to make a return and unfortunately had a very disappointing experience. The manager (at…read morethe Okatie location on 9/26) gave me attitude right away and even told me that the UPS driver would "laugh in their faces" if I tried to send my return back in a clear plastic bag. This "manager" on duty wasn't in uniform, which made it confusing to even know who was in charge (she was wearing glasses with a teddy bear colorful T-shirt) and instead of helping, I was told to use the self-service station to repack my already packed return. I was also warned that if I did it incorrectly, I would "forfeit" my return entirely. I kindly explained I've returned many amazon packages in clear bags and per the Amazon return guidelines this is encouraged. As a customer, I expect to be treated respectfully and given clear guidance--especially when following return procedures. Instead, I felt dismissed and pressured. This experience left me very dissatisfied, and I hope the store improves both its professionalism and customer service going forward. A strong recommendation to look at the management at this store and correct immediately. She is unprofessional...went as far as to yell at me as I was walking out of the store.

UPS was to deliver a very small children's coat for warm weather here for a little girl not yet…read morethree years old. UPS has promised via their website that tracking shows delivery by 9pm today from Atlanta, which is only four hours away, to our local Hilton Head office, and it's supposed to be out for delivery all day long. The delivery never happened according to their schedule. Not only is this absolutely crappy customer service, but it's a complete lack of attention to detail and has disappointed a small child. UPS is getting as bad as FedEx. These people shouldn't be in business. Buyer beware! Avoid both FedEx and UPS if possible. Their website and their phone support regarding this delivery is a lie.

UPS has Terrible customer service. Nothing but excuses about not delivering my package. First it's…read morethe wrong apartment number even though the tracking information they provide has the correct one. Second they say I'm a business and I was closed on the second day when they tried to deliver package. The tracking information they have clearly shows an apartment number!!! On top of all this the regular driver has delivered to me before. He knows that I live in an apartment!!! If you can use FedEx instead, I would!!!

Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

Had them install a dual mailbox in our community. Good quality and good installation…read more Had to pay up front and then took quite a while for them to confirm the installation date ~2.5 weeks but once it was confirmed it happened quickly.

I contacted Creative Mailbox Designs to repair a wobbly mailbox and replace a broken mount for the…read morepostal flag. Gail from the customer service team was very responsive to my needs, and quickly dispatched a service man to take care of our problem.