Family A/C & Heating in Naples is well named. While an effective and superlative company-it also…read moreapproaches its customers as part of their family. And RICKY EXAVIER is a perfect example of this: Smart, personable, highly professional and willing to go that extra mile to help. Every single person at Family exhibits this same array of exceptional qualities -and Ricky shines among them. Ask for Ricky! You will not be disappointed

I have been a loyal customer of Family AC since 2005 and have always been impressed by the…read moretechnicians' professionalism. However, I am writing to express my extreme disappointment regarding a maintenance visit on February 2nd. During the six-month maintenance inspection, the lead technician pressured me to have my system replaced, despite my repeated and clear refusal. When we moved to my father's house to change a special-order filter, the lead technician remained on his cell phone in the living room, while I had to personally carry my ladder to the second technician in the laundry room. After they left, I discovered that I now need to have a ceiling painted and a retainer ring reattached to the ceiling. April 25th, I went to change my three-month filter, I found the existing filter smashed into the unit. It took considerable effort to remove it without it tearing apart inside. Due to these issues, I must incur additional expenses to hire a different AC company to inspect my father's unit to ensure his $120 filter was not similarly mishandled. The quality of service during this visit was a major disappointment and not reflective of the standards I had come to expect from this company.

The customer service from this family owned company is outstanding! They answered our call on a…read moreSaturday afternoon and had the parts needed in stock. Steven of their service team came out that night and got our air conditioning unit back up and running. This company and their service team will go above and beyond to ensure the comfort of your family. Seemingly, like you are part of their family. Thank you so much Steven and Southern Comfort Air LLC!

Such a great experience with this company! We put a new air conditioner in a few years ago with…read moreSouthern Comfort and since then, we have had to call them in for a few things (but not anything that they did wrong!). From talking with the owner, Zach, to getting our technicians, Aaron and Joey out to service us....this has been a wonderful experience. They spent time with us, walking us through the new thermostat that they installed....and even helped us set everything up on our phone, through the app. Love that they are family owned. The pride is very evident in all that they do. I would most definitely recommend this company for your future needs!

Be careful when dealing with tech on your job. Get the extra cost in writing because he did not…read moregive me the total cost involved, and got a surprise second invoice which was higher because he didn't tell how much the lab would be.

Dishwasher delivered and needed an electrician. Called Condee and they sent Anthony on the same day…read moreI called. Anthony was kind, caring and got my dishwasher working! Would recommend Condee and Anthony. They all listened and were able to solve my problem with efficiency and kindness.

First off, let me say a few good things about Service Professionals. Their team is very neat and…read morepolite. If you have a problem, the owner will be the first to contact you and come out to ensure your problem is rectified. I have no complaints about their capabilities of caring for AC systems, they are very knowledgeable. What I would like to share is a word of caution in signing a Service Agreement. Last winter we signed a one year agreement with SP. A week after signing our AC went out. Chuck came over immediately and diagnosed the problem as a pinched wire, which he said likely happened while he guys were servicing the unit, and he did not charge. He also put a few plastic caps on the unit that had apparently gotten lost at some point. Fast forward six months, I never heard from SP to schedule their 2nd service call. After 8 months I still had not heard from them. I decided to change the filters myself. When I pulled out the old filters I found one of them partially sucked up into the ductwork. There were no cardboard frames on any of the filters. Whether this is normal or not I don't know, but a frame would have prevented the filter from getting sucked into the ductwork. Photos attached. For the past 4-5 years we have had issues with mold growing on our pocket doors. I have always brought this to the attention of the teams who come to service our a/c. No one has ever been able to tell me why this happens. We also have large droplets of condensation hanging from the air vents in some areas. Again, no one has ever been able to provide an explanation. Out of frustration with the mold and condensation I decided to put some calls out to other a/c companies. When they went into the attic and removed the cover from the handler they found it covered in mold. Surprised, they asked when I'd last had the a/c serviced. I replied that it had been about 8 months ago, and I was told that this growth had occurred most likely over years, not months. In addition, the coil appeared in desperate need of a cleaning. Again, I attach photos. A good a/c service call out should take a good hour and a half I'm told. Not 30 minutes. There is more to a good call than changing the filters and clearing the pipes. I cannot say that this is entirely SP's fault, it is not. Had I known what to look for I would have requested, and asked to see the cleaned system. Prior to SP I had another local company "servicing" the system, and I fully believe these problems began years ago - long before I signed on with SP. My discouragement is that these problems were not caught, and also that I signed, and paid for an agreement up front. Chuck, SP's owner, tells me that it was my job to call him to ask them to come out and service the unit. I am a busy lady. If I pay in advance for something I consider my half of the bargain complete. I expect the company to put me on their calendar and follow up with me! I don't have the time of day to chase people around and remind them of what they should be doing. At any rate, I've hired another company to service my a/c. It has been scheduled well in advance. If they don't show up I won't stick with them either. Chuck tells me I am not entitled to a refund, and that if he were to refund the missed visit he would then charge me for unpinching the wire he told me his man had inadvertently pinched. My only suggestion is that you beware when signing a service agreement. Learn from my mistake. Ask them to schedule your 2nd visit immediately upon signing. Ask to see the work they've done. If you can't see your unit, ask them to photograph it and show you the photos. Ask them to clean your coil. Ask to see the filters before they install them. Hopefully someone will benefit from this review. Chuck has threatened legal action against me for posting. Again, they have a good team, and Chuck is very knowledgeable, I wouldn't hesitate to recommend them, I would just caution you to be equally as knowledgeable when dealing with your a/c calls!

Called on a week day 3/15/2021 as a/c installed by Service Professionals of FL in 2017 stopped…read morecooling. That afternoon Service Professionals or FL on Marco Island FL showed up and changed the dual 5/35 MFD capacitor. Charged $98 for service all to drive to and from about 8 blocks away which I see as reasonable. Charged 140.00 to remove four cover screws and plugin new as billed " "US Made capacitor. $4.00 for EPA Compliance surcharge, record keeping, and $9.00 for Misc. Expendables cost surcharge Total bill to plug in a $20 Capacitor was $251. They did repair the problem but at that cost Never Again!

These people are very inconsiderate, I am talking about when i was following them in their truck…read more They three times did not use their blinker at all then saw them throw out a cigarette out the window. They should love the island and respect it. If they are out there doing that i don't think they will have any respect for your property. There are so many better air-conditioning companies. Besides i have heard bad things about them before, I have been here for 30 years on Marco Island.

They took care of the issue and were thorough. Just very expensive. I honestly could have bought a…read morenew ac vs the warranty work completed. Would have liked it if they maybe laid out more options

I called Josh with a problem I thought I had. He was very kind and was…read moreable to solve my problem. The best part he was honest and never suggested that I make an appointment!

Enchanted Air responded quickly to my issue. I was so impressed, I signed up for the maint…read more package. My first visit they fixed my heater, which hasn't worked correctly since it was installed 4 years ago. Very satisfied.

I can't say enough good things about Preston and the team at Certified Heating and Cooling. Preston…read morehas worked on the AC unit at The Skin Room and has also come out to my home to help troubleshoot and repair multiple units. Every single time, he has been incredibly knowledgeable, professional, honest, and genuinely kind. Honestly, he's the HVAC whisperer. I've never met anyone who understands HVAC systems the way he does. He can diagnose issues quickly, explain everything clearly, and solve problems that others couldn't figure out. You can tell he truly cares about doing the job right instead of just rushing through a service call. On top of that, the entire team at Certified Heating and Cooling has been fantastic to work with. Responsive, professional, dependable, and just good people all around. It's rare to find a company with this level of expertise and customer service these days. Highly recommend Preston and Certified Heating and Cooling to anyone looking for honest, top tier HVAC service.

My AC wasn't working yesterday so I called Certified and they said they would send a tech as soon…read moreas someone was available. I was so pleased that Jesse arrived at my home about an hour after I made my call. this was the hottest day we've had so far and it was a Sunday. The response time was excellent! Jesse looked at the AC unit and immediately knew what was wrong. he had the part on his truck and immediately began installing it. he worked very diligently to get the part installed and get my AC running smoothly. I was extremely pleased with not only his technical expertise, but also his professionalism, his diligence , and his pleasant demeanor. He reminded me that my contract was up for renewal and by renewing, I was able to save money on the part and the service call. Thank you Jesse and thank you, Certified!! Karen from Naples

Mike came out as promised and checked all systems. Air conditioning is running much better!read more

Today, I was pleasantly surprised with my Yelp recommendation for Halo Air and Home Services owner…read moreoperator who was with his son very pleasant, knowledgeable, HONEST with more than fair pricing. I had a problem with pool heater he found many problems with the heater only 4 years old. The unit had a leak had to be recharged spent 2 hours. He also found issue with the pump filter. My pool guy informed me yesterday he couldn't get lid off pump for months (caused heating problems) to change filter. Mike from Halo got the lid off no charge and was able to determine the problem. He contacted the heater manufacturer, the unit receiving a new compressor covered under my warranty. All we need is to pay a fair install fee. It was so nice to meet someone who is an honest business repair person not ripping off older folks. I never used Yelp b4 yesterday I will again!