Family A/C & Heating in Naples is well named. While an effective and superlative company-it also…read moreapproaches its customers as part of their family. And RICKY EXAVIER is a perfect example of this: Smart, personable, highly professional and willing to go that extra mile to help. Every single person at Family exhibits this same array of exceptional qualities -and Ricky shines among them. Ask for Ricky! You will not be disappointed

I have been a loyal customer of Family AC since 2005 and have always been impressed by the…read moretechnicians' professionalism. However, I am writing to express my extreme disappointment regarding a maintenance visit on February 2nd. During the six-month maintenance inspection, the lead technician pressured me to have my system replaced, despite my repeated and clear refusal. When we moved to my father's house to change a special-order filter, the lead technician remained on his cell phone in the living room, while I had to personally carry my ladder to the second technician in the laundry room. After they left, I discovered that I now need to have a ceiling painted and a retainer ring reattached to the ceiling. April 25th, I went to change my three-month filter, I found the existing filter smashed into the unit. It took considerable effort to remove it without it tearing apart inside. Due to these issues, I must incur additional expenses to hire a different AC company to inspect my father's unit to ensure his $120 filter was not similarly mishandled. The quality of service during this visit was a major disappointment and not reflective of the standards I had come to expect from this company.

Professional. They arrived on time, were pleasant and courteous…read more Absolutely will use their their services again.

wow, whats an awesome job they did to my Mom's air duct system! team came on time and spent almost…read more6hrs. pics before and after were like night and day! i would give them 10 stars! strongly recommend. agree with most of the reviews. thanks Ductz!

Mike came out as promised and checked all systems. Air conditioning is running much better!read more

Today, I was pleasantly surprised with my Yelp recommendation for Halo Air and Home Services owner…read moreoperator who was with his son very pleasant, knowledgeable, HONEST with more than fair pricing. I had a problem with pool heater he found many problems with the heater only 4 years old. The unit had a leak had to be recharged spent 2 hours. He also found issue with the pump filter. My pool guy informed me yesterday he couldn't get lid off pump for months (caused heating problems) to change filter. Mike from Halo got the lid off no charge and was able to determine the problem. He contacted the heater manufacturer, the unit receiving a new compressor covered under my warranty. All we need is to pay a fair install fee. It was so nice to meet someone who is an honest business repair person not ripping off older folks. I never used Yelp b4 yesterday I will again!

Returned to Bonita Springs for the winter to find that I had mold growing in my home. Quality 1…read moreRestorations (also highly recommended) diagnosed the extent of the needed remediation, but the work required our Air Conditioning unit be removed before the work could begin and them be reinstalled after the remediation was complete. JKP Brett responded immediately to my call and worked around Quality 1's schedule to allow the work tm be completed as quickly as possible. Their work was priced fairly with both techs and a supervisor coming to the house several time. It wasn't a fun experience to go through, but the two companies we worked with were AWESOME. A+++++service from JP Brett

JP Brett and Sons installed an A/C unit in our condo a few years ago. My old unit was functioning…read morewell, but because of its age and the potential for problems, I opted to purchase a new one. In the first 10 years of owning our condo, and with the old original A/C unit, I had never had problems with condensation collecting in its drainage system. But after only 6 months, the new system shut down one evening. After having JP Brett and Sons send a technician out to fix it ($300+), I was told that the problem was a mold clog in the condensation drain. Since then I have put vinegar in the drain on a monthly basis. The drain has only clogged once in the past few years, but almost every time I check the unit, there is water settling out near the origin of the condensation drain and the bottom of the filter is wet. I couldn't understand why, UNTIL a few months ago I put a level on the initial horizontal portion of the condensation PVC pipe and found that it actually angled slightly BACK TOWARD THE UNIT ! It looked like my A/C unit was installed an inch or so too low which therefore caused the drainage system to angle back toward the unit. I contacted JP Brett and Sons about this, suggesting that they likely installed the unit a little lower than it should be, such that the drain doesn't angle away from the unit, it angles back toward the unit. Mr. Tercero got back to me saying, "We haven't serviced this community for over a year" and suggested "routine maintenance service" to "prevent issues with drain backups". I responded to him, thanking him for NOT ANSWERING MY CONCERNS. I told him that if his goal was to avoid the problems his company had likely caused, then he had done his job well.

I called Josh with a problem I thought I had. He was very kind and was…read moreable to solve my problem. The best part he was honest and never suggested that I make an appointment!

Enchanted Air responded quickly to my issue. I was so impressed, I signed up for the maint…read more package. My first visit they fixed my heater, which hasn't worked correctly since it was installed 4 years ago. Very satisfied.

Its hard to even say how refreshing it is to have a company come out and fix what needs to be fixed…read morewithout trying to jam a new system down my throat. AND the new system they quoted was much better value (better unit for less money) than all of the other quotes I got. Friendly, responsive. A+++

Disappointing Stay at an Otherwise Beautiful Property…read more The AC Hotel in Naples has a lot going for it: the location is fantastic--walking distance to great restaurants and bars. The rooftop bar and pool are beautiful and definitely a highlight. The hotel itself is new and stylish. However, our stay was unfortunately overshadowed by a serious cleanliness issue and very poor customer service. Our room was filthy. The floors were covered in dirt and hair--there was even pubic hair in the shower, which was beyond gross. We reported the issue and asked to speak with a manager. We were told they would get one for us, but after waiting 15 minutes, we were informed the manager was too busy to speak with us. We changed rooms and ended up staying an additional three nights, and not once did a manager follow up with us, despite our concerns and request for a conversation. This level of service is unacceptable, especially from a Marriott property. As Titanium Elite members, we've stayed at Marriott hotels all over and have consistently had great experiences--until now. The front desk staff seemed indifferent, and the complete lack of follow-through from management was extremely disappointing. With some leadership attention to cleanliness standards and guest experience, this hotel could easily live up to the Marriott name. But until then, I can't recommend it.

Danny and his crew went above and beyond for the whole thing. Had several issues with duct work?…read moreAnd they kept adjusting it tell it was perfect. Highly recommend them.

I highly recommend Presidential Air. Brett and team did a fantastic job installing a new HVAC unit…read moreat our home. Punctual, professional, and a great value. We originally hired Presidential to provide bi annual Maintenance for two units on our home. They had great reviews online and very good prices for their maintenance plans. Our AC wasn't working well and the units had not been serviced since we purchased the home. Brett did a thorough service and inspection. Unfortunately our downstairs unit had two major problems, a leak in the coils with no refrigerant and the compressor was completely dead. Repairing it would be almost as much as a new unit. Our upstairs unit was ok except it needed a $250 module. To help us out, Brett offered to include all maintenance fees and repair the upstairs unit for free if we opted to purchase a new unit. We opted for the Lennox Elite with all aluminum coils and the variable speed motor for better energy efficiency and humidity control. These units are the best value for SW Florida. The install occurred a few days later and Brett and his son showed up exactly on time and completely the work with precision and speed. I highly recommend Presidential!

I can't say enough positive things about this business and especially Mike. My AC unit went down…read moreafter Hurricane Ian, he came out immediately and it was fixed an hour later. He was so kind and wonderful to work with. He even tried to talk things over with me on the phone in order to save me some money. Even though his prices are extremely fair. And then two days ago my AC stopped blowing cold air, Mike was there within the hour again and had it fixed in no time! He will be my AC guy for life!

A/C stopped operating, called Plankey A/C, spoke with Mike who actually tried to walk me through…read morecorrecting problem over phone. I preferred he come out and show me in person. In less than an hour he had it running and showed me how to fix if this problem came up again. Highly recommend this company and will definitely use them from now on. Great job Mike and thanks.

I needed my unit cleaned out and a new condensation pump put in. Jose Simon did an amazing job! He…read moretakes pride in his work. He ran into some complications and he stayed to see it through and ensured everything was the way it's supposed to be. I appreciate that. Also, their prices are very reasonable. I appreciate that too! I ran into another small complication after, and Justin came by and fixed it in a jiffy.

They have gone down hill on customer service. Waited 3 months for an appointment for qtrly…read moremaintenance and they no showed. Then when I called they couldn't come for 3 weeks! Wait what? Why not tomorrow if I waited three months for you to come I shouldn't have to wait another 3 weeks! These appts should be priority!