I spent over 20K on windows for a new house construction. Windows were delivered on time and order…read morewas complete. After installation we noticed a that the seals on the sliding doors are defective. Th trim was not installed properly and the screen door will not operate without catching the trim. I called and asked what the process is for getting this repaired. I was told to take pictures and email into the office. I waited a few weeks and no response. I called in and the owner came to my house and also took pictures and asked for additional information. I sent Vern the requested information and he said they would take care of this. Long story short after 4 months and numerous phone calls nothing has been resolved. Vern the owner will not return my calls. I now have a unusable sliding window. The owner of Bonners Ferry Glass will not take care of the customer after the sale. Very disappointed and I will let every one I know not to use Bonner Ferry Glass.

Well, after reading the reviews on here I now understand why I never received a call back. I spoke…read morewith a woman, but cannot remember her name. She promised me that she would look into the glass that I needed and would call me back. I never received a call back. I will be taking my business elsewhere as everyone else appears to be doing. I believe it's just a matter of time before some rich person from California puts up a glass and windshield shop and runs this place out of business because of their horrible customer service. We hate to see that happen because we don't like the liberal Californians and we want to support local businesses.

After hitting a turkey, North Idaho Collision Repair was recommended to us by another repair…read morecenter. They helped us with the insurance claim, listened to us and met all our expectations. The car was delivered on time, They washed it and cleaned the inside too. All of the work was guaranteed. The shop was clean along with the waiting area. Special thanks to Becky for keeping us informed and the fantastic job she did.

Sandpoint Grizzly Glass was on it! We made a claim through Farmers insurance for a cracked…read morewindshield RIGHT before our camping trip in 2 days and they got us taken care of...AND they came to us! They were fast and efficient. One of them was apparently in training, and I'm not certain it was him, but perhaps it's not a great idea to make the comment about them not needing to be certified like other companies (not mentioned) do. LOL Personally I don't care as long as it's done right. A lot of "certifications" are to feed the money wheel anyhow and someone can be just as good or even better not having it. I've dealt with this company in Coeur d'Alene before also for rock chip repairs and was just as pleased!

We had a crack in our windshield going in about 4 directions across the whole thing. We filed a…read moreclaim online and selected this place for the repair. They had us in and out soooo fast and did awesome work!!

Just did a simple windshield fix but detailed and in a way that will ensure repeat. Business…read more Respectful, professional, and provided what was done and if I need to replace the windshield later even a quote. Need glass repaired or replaced I highly recommend. Don't use the "big" glass company you will not be happy. In my opinion of course.

I gave three stars because part of this was my fault. We purchased the glass (two pieces, brand…read morenew) and needed to have them installed. I expected to pay a little more because of last minute, but $450 to install was SHOCKING. Last time we had these replaced it was $475 which INCLUDED the glass. It's my fault that I didn't ask for an estimate first, but I'm shocked at the price. Needless to say, we won't be returning.

Detailed my truck. When they finished the sun was waning...it looked good. The next day I noticed…read morethat my windshield was not clean. By not clean I mean it had not been touched inside AND out. I texted them to come back and clean it. They said they would but a week went by and nothing. I finally told them to forget it. They said they just haven't had a chance. The body detailing was good but that's not all I paid for. Minus one star for lack of detail.

Got my truck detailed conveniently in sandpoint at the end of the summer, they did a full interior…read moreand exterior with a ceramic coat, the water is still beading off my truck to this day- Thanks Outshine!

We stopped in, without an appointment, to have a rock ding on our windshield treated before it…read morespread. Cory said he could fix it for us, on the spot. We asked him to do the Aquapel treatment too. He got both done in less than 30 minutes. Yes, you can do the Aquapel yourself but having it done by a pro like Cory is the best way to go! Specialty has the equipment for ADAS windshield calibration, too.

For the second time in about 5 years Specialty Auto Glass assured us they could do winshield…read morecalibration after replacement. Should have learned the first time. I double checked with them before posting a $700 deposit to order the winshield. Imagine my surprise when they said they could not do it after we waited an extra week to do business locally. To add insult to injury, after returning our car to us they told us to go ahead and have the dealer do the calibration and they would reimburse them. We did that but the dealer wanted to be paid for doing the work so we paid them. When we asked SAG to reimburse us they declined and said "that's what you pay your insurance company for". So in addition to waiting over a week extra and making an extra trip to Spokane Valley we are still out an extra $242.63. I was a sucker to believe them twice. I should have learned the first time.

I Do Not Recommend this company! I called two weeks ago and spoke to John, the owner/manage and…read moregave him the window sizes and sent pictures of the three cracked or broken windows that I needed to replace. He confirmed he had all the info he needed said he would have estimate on replacing the windows in 3 days. I called back in 5 days and he finally found my information and request and say he would email the estimate to me. Several days later I called again and John seemed confused and had a hard time finding my info. I reminded him of the time line and what he said he would do. He got pissed (a guilt response) and hung up on me. I called back and he refused to talk with me. Very unprofessional and distrustworthy!

I DO NOT recommend this company unless you have lots of time and money to waste. It literally took…read morethem 7months to install a sub par window (took them 20 minutes when they finally showed up) and a ton of calls on our part. They made multiple promises they didn't keep and their front desk staff is rude to boot. Please don't support this kind of unprofessional behavior...go to Sandpoint or Spokane.

Guys came and put my new back window in on my car and it took less than 40 minutes. They did a…read morefabulous job! Highly recommend them!

Great people and excellent service! They replaced a windshield in my Jeep and two windows in my…read morehome that had failed. Both windows look excellent, everything was cleaned up spotlessly when they were done, and the work was completed ahead of schedule! Thank you all for your top notch work!

Great people and great Toyota Tundra front end repair. Great communication on the parts and…read morecompletion ETA. Highly recommended.

Amazing customer service and my car looks like new! We live in Montana and hit a deer so there was…read moredamage to the right front fender. Our local body shop said the couldn't get to us until September. Friends recommended accurate northwest. We called them and they said bring the car in within the week. Well- they contacted our insurance, an adjuster came out the next day and in spite of problems with insurance responding to their calls they had my car ready to go within a week and a half. Everyone there was so helpful and kind and my car is beautiful