After years of having American backflow do my annual backflow test with no fuss, they really…read moredropped the ball this year. A tester came out in early July and, due to some overly enthusiastic spring mulching, 'couldn't find' my back flow device (its in the same place it was last year, I guess the company doesn't keep any notes?). Instead of knocking on the door or calling, he filled out a form saying they couldn't find the device but that they would contact me to reschedule. It's now late august, they have not contacted me to reschedule. I get that the company might have a policy about not digging around in customers' mulch, but i think it took me less time to clear the mulch after finding the form than it took the technician to write it out. Why fill out a form and leave instead of even trying to contact the owner?

Unreliable. They no showed for two separate appointments and even confirmed the day of that they'd…read morebe there when I called when they didn't show up at the appointment time, and still never showed up. Go with someone else that cares about their customers

They give free estimates (which a lot of plumbers don't do) and, in my case, got the job done along…read morewith a couple of side quests that we'd been putting off.

Dylan and his team were great to work with. He helped explain things to me even before we hired…read morehim. They showed up on time, and completed the job quickly and neatly. We will definitely be going with him again for all our plumbing needs!

We had a massive leak in our main line and I found The Crew here on Yelp. Caden responded and I got…read moresome details on what our leak could be since we have had three other neighbors with the same issue. Caden responded very quickly and gave me a free estimate for our repairs. When he came out I felt like he really went the extra mile to diagnose our issue, as he followed the crawl space all the way to where the main connected to our house and he found the issue and said the water leak was SO bad that he could hear the water running. We submitted the estimate from here and one other company and our landlord chose these guys based on my recommendation as well as the cost being considerably less. The city messed up our locator service request and went to the wrong address so we had to push our appointment back one day. But we got it done. Caden was in and out of the house a ton and very respectful and responsible for our pets to stay in (we have 3 cats and a dog, all who will try to sneak out open doors.) He also made sure not a speck of dirt was tracked into our house. I had posted some photos of the outside and garage before finishing my review, as we were waiting to schedule our Delta cartridges being replaced as those leaks in the bathrooms are driving me crazy and leave mildew and mold after a couple of days and it doesn't matter how much I clean. However, I didn't realize that wasn't on the initial estimate and asked Caden to order them. When we scheduled it, our landlord wasn't aware of the other charge and Isabelle (I'm sorry if it's Izabelle...I don't know the spelling!) Called me to say they had to wait to schedule until they approved it. Which is totally understandable. However, Caden saw the photos I had posted and felt they didn't paint an accurate picture of the work he had done and how much care he took to ensure he kept the inside of our home clean. After all, I had only put pictures of what outdoor mess was left. Not like I can put photos of the good job they did on putting new pipes in, though I should have posted a photo of the new shut off we have. The original pipes and plumbing done by the developer made it so that the only shut off was AT the water meter on the street, and for that you needed a special wrench to shut it off. Now we have one as soon as you open the crawl space and it's very easy to shut off. Now to get back to our story, Caden decided he didn't want to come back to do the cartridges since it seemed I had only posted negative photos to Yelp, which doesn't fully represent their company. That was relayed to me through our landlord. I was pretty annoyed as I only posted true photos. But they didn't tell the full story in Caden's defense. I called back and spoke to Isabelle and told her I wasn't posting anything malicious or to be rude, I had in fact wanted and intended to give them a great review until he wouldn't come back because that's super frustrating for me. Especially since those little leaks are driving me nuts. Isabelle called me back and said that Caden wanted to speak to me about it so he then called me. Caden let me know that my husband told him that everything looked great when they left and they don't have the ability to pressure wash concrete, but did the best they could. I told him that I swept the garage and driveway twice and used our leaf blower to get rid of the rest of the dirt. I had to do that since we use the garage for all of our coming and going and I knew that mud and dirt would get tracked in if we didn't. Caden said he understood and he apologized for any miscommunication on their end as far as cleanup and asked if I still wanted him to finish the repairs. I said yes, and honestly should have apologized for any miscommunication on my end too, and we agreed that they would coordinate with our landlord to finish. I have no doubt he will do a great job as he did with the other plumbing. I personally think that they deserve 5 stars because as young as Caden is, to have taken the initiative to speak to me about the photos we came to an agreement and he saw I wasn't trying to misrepresent their company. He also never asked me to change, remove or alter them or my review, like another company I experienced last year did. They have both quality of work and integrity as well as solid customer service here. Hope we can schedule that leak being fixed soon! I'll take before and after videos. Because they are BAD! Thanks Caden!!

I was connected to Dawsons Plumbing through my home warranty company. They had to replace a…read morepressure regulator which was discovered after diagnosing another problem. They really did a nice job. In addition to replacing the pressure valve the technician also took care of the water shutoff valve and reinstalled everything making it look more professional than it did originally. The other thing was the speed of service. Considering how long run times can be these days they were able to get me scheduled in less than a week of my phone call and they arrived with all the necessary parts and were finished in under an hour. They also left the worksite clean. Thanks!

I've used this outfit for the past two years. Last year went without a hitch; convenient and pretty…read moreseamless. This year (2022) I went with NW Backflow again because they make it convenient and and I expected things to go without a hitch as did the 2021 test and passing results. Unfortunately, this year did not go so well. I came home to see that my beautiful Rhododendron tree had been butchered and hacked by the test technician (Rachel the owner) unnecessarily! I was fuming. I got into contact with Rachel and I was told that the valve box was inaccessible (which is not true) and the at the tree limbs were "poking at her hair" so she took it upon her self to butcher the tree that is located adjacent to the valve box claiming she couldn't conduct the test without doing so and that the fine print in her "terms of agreement" granted her the right to do so with impunity. Never once did she apologize, empathize and or make it right by offering to refund the $45.00 test fee which really floored me the most. Her cavalier and callous attitude will be the reason I will NEVER use NW Backflow again and I vehemently oppose anyone else using them either. There's other options out there people and I suggest you give your hard- earned money to a better company that cares about its clients.

Have always (more than 5 years) used NW Backflow for testing. They…read more respond quickly and follow through with reports as required. Have no reason to use any other company for this service as I am completely satisfied with their service.

I reached out to Backflow Prevention Device Testing when the company who had been performing our…read moreannual testing simply stopped. They were prompt to respond and performed the testing quickly, despite the last minute request. Their communication throughout the process from requesting a test to completing the test and submitting the results to the City were excellent and clear.

Greg Douglas came to our home in 2023 and rudely told me to not call him again for service. He did…read morenot want to go into any garage crawl spaces. He could easily avoid the issue by asking a simple question when the customer calls for service. I don't have a problem entering or exiting the large space to turn water on and off with the season changes and was surprised that it was an issue.

Called for a little dripping before it turned into a larger issue. Went through the options, priced…read moreout the options and started. Had to dig in some more and we reviewed options. Very professional, worked clean, communicated well. Will be calling again for any plumbing needs

They were quick to come look at our water heater and give us advice on replacement. They gave us…read morean upfront quote and a time to do the service. They were clear to communicate and easy to use web interface to handle payment and scheduling.

Discovered a fast-leaking bathtub faucet with no easy access to turn-off valve panel that I could…read morefind. After hours as we were all getting ready for bed. Called M T Dunn Plumbing in Hillsboro and service repairman Irich gave me several options on how we could handle it. We decided the best route was to have him come out and repair it in one trip. He was at my door in less than an hour. He knew exactly what he was doing and had the needed parts on his truck. He had it working as good as new within the hour. I know I'll be calling him again in the future for very good service.

They installed my home water heater back in 2011. High quality work at a fair price. Would…read moredefinitely recommend.

Gabe and his team were exceptionally professional, attentive to our needs, and went far above our…read moreexpectations in order to see our project from start to finish. They kept a clean and orderly worksite, were sensitive to the needs of our family, and were overall pleasant and easy to work with. They quickly grasped the vision of our project and made many useful recommendations. His team even helped move some dirt that was unrelated to the scope of the project for which we hired them. I would heartily recommend them for any plumbing or drain work that you might need.

This business no longer exists. It is not licensed by the State of Oregon. It is not bonded or…read moreinsured. There are several small claims judgements against it and a $5000 fine from the state for working without a license.

Tim and Nate are amazing! They quickly fixed a leak in our drip irrigation and then walked the…read moreyard finding and fixing other issues and tuning the sprinklers to better cover areas where we added new plants. Friendly, extremely knowledgable, and fast! Fairly priced too.

Tim Bruton really knows his stuff and runs an honest business. I thought I was dealing with a…read morepricey sprinkler repair, but it turned out I just didn't know how the system worked. Even before diagnosing any problems he took the time to explain everything about my sprinkler system and walked me through how to use it properly. As a new homeowner, that was super helpful. You can tell he's been doing this for years - he made it all easy to understand. Plus, he's a great guy - super friendly with a good sense of humor. Definitely recommend!