First-time customer; its no surprise everyone rated this company a one. Here are the issues with this company: After you set-up your policy, W/O notice, you get a cancellation letter 2 weeks later. They charge you 5.00 to pay your bill. They expect someone to get off work, fight traffic, go into their store, have the exact amount in cash, or risk paying more. If you pay online, over-the-phone, or in their store with a debit /or charge card its a fee. they dont want anyone to pay their bill. Why? So they can collect more money. You want a company that care about your business, this isn't the company! read more

I called around and insurance rates have doubled in the past two years then when I called Accurate I was impressed with the quote and coverages. They have polite and friendly representatives and the customer service is always nice. Plus my low monthly payments. read more

Zero star review. I've been a customer with Accurate for several years. I called to renew my policy and found that my insurance went up an extra $100. I had no accidents, no tickets, or any changes to my policy whatsoever but my rate goes up by $100. I tell the agent that's out of my price range, I've been with you guys for a number of years, are there any discounts and can you work with me? The agent says "no; I'll be here all day if you want to renew and you can call back". I found a better policy at a lower rate at another company with better customer service. read more

Maria Your the reason im staying with Accurate auto. the customer service I received from you is unmatched bay any of your competitor. Thany you for being as supportive as you are. I believe you deserve a raise my dear. Some of your customer service reps are terrible but your the reason i gave five star. Blessings to you and your family. read more

DO NOT DO BUSINESS WITH THEM!! We have had the worst experience by worst! They kept removing my name from the policy. I asked them to fix my name because they also have my second name as another person and set as an "exluded driver", they said that I need to go to their office to make those changes because they do not do that over the phone. WHAT KIND OF COMPANY DOES THAT! Even though I added a car and removed one they kept charging me for the other car, and despite6 attempts to remove it and finally having them remove the car they only reimbursed me 10 dollars for the insurance of the other car. 10 DOLLARS!!! Who pays 10 dollars insurance for a car!!!?? From all the agents we have talked to, all of them have been disrespectful but by far worst MARCOS has been the worst out of all the agents at this company. He has yelled at me multiple times, he has been super sarcastic, he has been super disrespectful and making fun of me when I have stated that I can't hear him due to the loud noise. He spoke to me as a baby. Marcos should not be an agent if he is going to be talking to people the way he does. They say they speak Spanish but can barely communicate in Spanish with their clients. THE WORST CAR INSURANCE. I am counting the days for the last day with them. read more

DO NOT DO ANY BUSINESS WITH THEM! I REPEAT, DO NOT DO ANY BUSINESS WITH THEM. This is hands down the worst auto insurance company in all of America. You honestly get what you pay for. Don't even bother to put a claim in, they're going to give you the runaround for months at a time. So good luck with that. If I were you, I would stay far away from Accurate Auto Insurance. They have the absolute worse customer service especially to loyal customers. Once gain! Stay far far far away from this fraud of a company! read more

More like lies. They do not match quotes do not waste your time. I have been waiting for a week for a "manager" to contact me to refund me with a quote they messed up on their end. Since they don't listen to emails or phone calls I am contacting their social media. Very disappointed. Be honest with your customers and don't lie. Shadey sales people. If I do not get an answer within a week I am taking this to small claims court. read more

I'm very disappointed with accurate insurance. I started up my liability insurance in February with $60 down. I found out less than week later that my vehicle was not able to be fixed, so I cancelled it immediately, less than a week. I was told I would be refunded but never was. Repeatedly I would call and was told my refund was on the way. I've since purchased a new vehicle and have full coverage, but since my calls were ignored and refund wasn't received, I'm looking into a reputable company. I feel it is bad business to lead people on and I can't help but think about if I had an accident this company would scew me. I would not recommend this place to anyone. read more

This company is horrible and I didn't even start a policy with them. 1 star is being generous. I literally called them for quote bc my current rate had went up. Their prices was better so I was leaving my current for them. She explained we can set It up to where i would start my policy on a certain day but I had to do the deposit. Okay fine! Few days not weeks few days later I said well I change my mind bc my current company beat your rate. They canceled took my deposit $173 refunded only $75 and I wasn't evern covered with them yet. They also took month or more to refund then$75. This company is trash! Never had an issue before. read more

I was with this company for 1.5 years because it was so cheap, but I might as well have thrown my money away. At the time that you sign up for the insurance they are super nice, and then they start finding nit-picks with your insurance so that you're not covered. I had my insurance under my name because I thought this was the logical thing to do, and after A YEAR AND A HALF they tell me that if my car is under my mother's name, then the insurance should be too, even though she never drove it. I had been paying full cover insurance only to be told that if I were in an accident, I could not be covered because of this mistake. When I asked how was I supposed to know, she said it was my responsibility to know these things. Obviously, I cancelled my insurance and because I had paid so much, I was entitled to a refund. This refund is the hardest I have had to get. The customer is NEVER right here. Because I knew how sneaky they were, I made sure I wrote down their names, dates I called and time and what each of their associated told me. Every time I called they told me that the previous person I talked to was wrong, and would give me a new wrong way to solve it. Needless to say, even though they charge large interests when loaning you the money in advance for a year's worth of insurance. I didn't get any interest for the money they owe me. It's been four month since I cancelled my policy and I still haven't gotten my refund. On top of that, every time I call I get blamed for something the past associate did, and so according to them, it's my fault I haven't gotten the refund. These are irrational people, do not try to reason with them. They are rude and incompetent. One of the worst services I have EVER received. Their BBB record shows that 19 complaints have been filed against them in the past 3 years, so that alone speaks to how they take advantage of their customers. I wouldn't recommend this insurance even to my worst enemy. read more

Totally happy with the cheap rates. The make a payment option on their website is a joke... Always slow and annoying but eventually gets the job done. They should update this functionality on the site......Still & otherwise, they're cheap as it gets around here, rate wise for insurance needs. read more

The shittiest insurance company in Chicago. They denied my claim in my full coverage insurance. They said I drive for uber and said I need business insurance. Sounds like fraud to me. Nice try. I DO NOT DRIVE FOR UBER. THANKS FOR YOUR USELESS REPLY. read more

I would have to agree with alot of these negative but true comments. I was a recent witness to a negative experience my brother had as a brand new customer to the Bridgeview location. It came down to $$. They were NOT upfront with disclosing a $30 surcharge which they added after he placed his deposit. It was only at the moment he went in person to pay the remaining balance that they told him it was an EXTRA $30 than what he was originally quoted. He was told it couldnt be waived; it was a company policy. I had no level of involvement but the unfair and unjust experience got under my skin and I was compelled to call the Oak Brook office to express my dissatisfaction on behalf of my brother. My advice is to go elsewhere. read more

I Despise This Place.Zero Effort For Customer Service.Over The Phone Payments Are Taxed So They Don't Have To Pay The Transaction Fee.They Give No Care Of Their clients And Obviously Take Advantage Of Non Fluent English Speaking Customers Via Their Fee Mark Ups And Cowardice Moves As They Hide Behind State Mandated Laws. A Third Party Who Profits From Their Customers Misfortune. If Not For Necessity I Would Shit On Their Doorstep! read more

Had a great experience dealing with this company. After calling a few places and not getting the service that I expected, a woman named Sofia Tapia from Accurate Auto was able to not only give me the answers I was looking for, but she did it with a positive attitude and and no hassle. I will definitely be sending friends her way. Thankful for the help I received. read more

8 years cheap rates.. But u get what u pay for.. Terrible once u really have to use them regarding a claim :-(

A company that helps you and explains every part of the policy from beginning to end thats what accurate did, I received my policy & ID cards on the spot and saved some money also, and was around some very pleasant people. Glad I seen them on the Internet... I dared to compare & it was a win win situation... read more

Terrible,don;t bother putting a claim in.They give you the run around.I had them for years.Last month had my car broke into&damaged was done.I put in a claim.Up to now all run around,call bogus phone#&send pictrures to bogus emails.If you put in a claim,you can expect a long long wait.Don;t waste your money&time. read more

Accurate has better rates than my last company, and that was a friend giving it to me at his cost. However, I have been a client for a month, never received any paperwork (weird) and then I get an angry letter threatening to cancel my policy. I go to pay online and BAM $5 convenience fee and $15 reinstatement fee. Now the rate isn't so attractive. Good thing I expect nothing out of this policy, or any insurance for that matter. read more

Will never use this company again. They want to charge you $15.00 to make a payment over the phone and a $5.00 fee to make a payment online. That's more than ComEd and Nicor charge. No thanks.... read more

Stay away from this insurance company! They sign you up with crooks. Their questions are not the same as the ones with the insurance company you actually sign up with. You end up signing up with a crap shoot insurance company with people that can barely speak in complete sentences. Not worth it. They will do anything to wiggle out of a claim and accurate will take no responsibility! read more

Please see previous hidden reviews. My agent Nick deserves recognition. He helped me through an effortless claim process and my car was repaired quickly! When I signed up with Accurate Auto Insurance, it was a streamlined quote process with high marks for customer service and satisfaction. Accurate Auto Insurance is the perfect choice that's easy to work with. The people at Accurate deserves praise for their continued dedication to helping their customers. read more

Absolutely the WORST insurance provider company in Chicagoland! Accurate is only the middle man to the actual insurance company, which in our case was United Equitable Insurance (UEI). We had an accident and called in the same night. They finally picked the car up after two weeks. Then, we heard nothing else about the claim for another week. We called them weekly, being told to talk to Marlene Vargas (claims coordinator) then Ray Aviles (claims adjuster). Both individuals had full voicemail boxes and could never be reached in the office. When we finally did get through to Ray, he said the claim would be denied because we couldn't "substantiate the loss". Ridiculous! Even though we were insured at the time of the accident, they still found a way to weasel out of coverage. Go to BBB and you will find years and years of complaints associated with them. Shame on Accurate for even associating themselves with an insurance provider like this! Here's the link on BBB for UEI: http://www.bbb.org/chicago/business-reviews/insurance-companies/united-equitable-insurance-in-skokie-il-5437/complaints read more

My best friend told me to call. Nice agents who took the time to answer my questions. I went back and forth with different companies to see who would give me the best rates with a low deductible and payments, the Agent at Accurate Insurance was extremely patient with me and my silly questions. read more

I recommend Accurate Auto Insurance for your vehicles and an agent named Sofia Tapia (Bridgeview branch) is exceptionally professional and helpful agent. She helps you get the lowest quote in a timely manner and you get your insurance cards on the same day. read more

I got insured for for super Cheap with very little hassle. I dealt with Sheryl and under 15 minutes I was off the phone. I now have 3 vehicles insured by them and I couldn't be happier its worth doing business there read more

This is the worst insurance agency ever. I have been a loyal costumer for 6 years with multiple cars insured simultaneously. They are very good at taking your money and calling you all the times to remind you for payments but when it comes from their side in case of claim or reimbursement be sure that you will be waiting for months to get any paycheck from them, all of the sudden so many unnecessary requests from them. Costumer service is horrible and terrible, they dont care about costumers at all. And if you decide to cancel the contract, they will ask you for a HAND WRITTEN STATEMENT MAILED TO THEM in order to cancel your policy but if you want to start a policy, only your phone confirmation is good for them. Don't use them, they are thieves and you will never be happy if you have some accident or have to deal with them in any manner other than paying them, they are nice when they take your money away. read more

My grandson had an accident Friday July 22, 2016 here it is July 29 , 2016 and we haven't heard a thing from them he has call many times to report this and all he gets is voice mail to leave a message. Not only does he have to pay for a toll but also storage and he hasn't heard a thing from this so call insurance co. He's sure the car is totaled and he need a car right away . I told him he needs to change insurance company's as soon as his claim is paid. Never heard of a company calling for claims that are only open Mon-Fri. from 9 to 5. I wouldn't recommend this insurance company to anyone. I believe they are crooks. My need to get a lawyer soon if he doesn't hear from them soon. read more

I have been with Accurate Insurance for almost two years and i've never had a claim or problem. I have actually had both of my sons sign up with accurate as well. On may 25th of this year i had to upgrade my lease policy but I had a existing policy that was paid in full and it was only two months old. I asked could roll over the dollar amount of the four months from that policy and I was told I couldn't and that i needed to cancel that policy and purchase a new policy. I then purchased a new policy and paid that in full. I was then told I would have to wait 30 to 45 days receive a refund on the policy I cancelled. After 45 days I didn't get a refund. I contacted Accurate they then told me I had to wait 45 to 60 days for the refund. It has been 60 days on 7/25/17 and I was told that they don't cut checks until the first of the month. It's Aug 1st and I still don't have a refund on something that should have been returned to my card a month ago. Accurate treated me like a piece of S__T!! IM going to cancel my existing policy and I'm going to cancel my sons policy as well. This is unacceptable Accurate you should never treat any customer like you have treated me. Terrible Terrible Unacceptable!! read more

INSURANCE SCAM!!!! I received a quote for insurance on my 3 vehicles, I paid over the phone with my credit card for a 6 month policy, big mistake, because when I received the policy in the mail it wasn't the terms that I agreed to, BUYER BEWARE!!! I've never received a policy with these kinds of demands and threats that if I didn't comply that they would say I never had insurance with them? SHOCKING! Needless to say, I called and voiced my disapproval and asked for a full refund days before the policy was even set to begin. Then my representative, Joelle, tried to scam me even further by taking a $75, cancellation fee for a policy that didn't even start yet. Don't sign their papers giving them permission to take $75 from you, I instead called my credit card company and stopped payment to them. This company clearly believes they have the upper hand above the people they are supposed to service! We all need to get together for a lawsuit against them!!! read more