AMAZING customer service We were visiting from out of town…read moreand experienced a problem with one our hearing aids. Lisa went way beyond helpful in solving our problem allowing us to enjoy the rest of our vacation. HIGHLY RECOMMEND!!

Lisa at the front desk is Very helpful even if you didn't buy your hearing aid there. They've just…read morebeen bought so are no longer AHS.

Thank you Lenore at Clear Choice. My dog chewed up a piece off one of my Resound hearing aids…read more She was able to send it in to get it fixed with no charge. The device was also sent to my house too! Great friendly service! Thank you so much! Mae

This place is amazing! I broke my hearing aids trying to clean them and I came in and got my…read morehearing aids re-tubed super fast. The receptionist up front is so friendly and pleasant to talk to. I love this place!

We met with Mallory at Professional Hearing Associates. We had our hearing tests and agreed we…read moreneeded hearing aids. When they arrived she spent considerable time patiently explaining how they work and the various features. A week later we met again and she answered any questions we had after using them for a week. Mallory was very professional and patient. We highly recommend her and Professional Hearing Associates.

This was my third time for hearing aids and my first time at Professional Hearing Associates…read more What a difference! Dr. Yang was smart, personable and picked out the perfect hearing aids for me. I left with them streamed, all of my questions answered and was so impressed and relieved that this time around, everything went so smoothly. I didn't even have to read the manual when I got home! In fact, she recommended against it. I wanted my hearing aids to be very simple to use and I must admit, it's nice having my hearing back! Belinda at the front desk was so cordial upon arriving and was accommodating when making future appointments for me. What a pleasant office! I highly recommend Professional Hearing Associates and I'm thankful I met Dr. Yang. UPDATE!!! I have waited almost 6 months to say what I am about to say. I have been hesitant because I hate to complain, especially when my first impression was so good, but because this was my third time for hearing aids and a first at Professional Hearing Associates I feel I might be helping someone else who might be going through what I did. Let me first say I appreciated Dr. Yang's efforts in first helping me to get the right fit. That proved to be extremely difficult. My left ear was the problem she said and I believed her. I was aware of the 3 month grace period when you get hearing aids here. (Costco allows 6 months and not all businesses are the same). I understand the 3 month rule IF you get a pair, are happy with them and they fit. This was not my case. I continuously was fitted for hearing aids for my left side because they wouldn't fit, were too big, they would fall out, etc. This happened several times during the grace period and each time the original hearing aid was modified. As a result, when my time was out there was one last minute try with my current ones being remade. When I got those I was basically told,"This is it." No more trial time which was extremely unfair because I had never received a pair that worked (just on one side.). So during all of that time I was wearing just one hearing aid, and to be honest, this was my third time with hearing aids and up until now, fitting had been never a problem. Dr. Yang also informed me that any cleaning tools, etc. would have to be bought in the future. I thought at the time that that was so cheap, especially since I had no further consultations, even with my last pair which took over four months to receive! I have decided to write this review because Dr. Yang said I had coverage for hearing aids since I had United Health Care. I still had to pay $4,000 which I did. I look back now at the hearing aids which are sitting in a box and I am not able to use them because of the size and fit. I began having pretty severe headaches shortly after wearing them and was advised by my neurologist not to wear them anymore. So this is the reason I am writing this review. I should have asked for my money back but after my experiences at Professional Hearing Associates I knew that would be a dead end. A warning to those who might be reading this review. Be careful and be cautious!

Dr. Podleski was not professional at all. Honestly he was one of the biggest pricks I have ever…read moredealt with. The secretary was very nice and helpful however. I will take my business elsewhere and ensure the VA reviews this hack as a provider. To add information. I was scheduled at this location through VES, an independent contractor the VA uses. I was scheduled for an 8:45am appt. I was to the address as per my paperwork from VES. The building number did not match. My paperwork did not have this offices phone number. I google the Dr's name and call, 858-569-6090, there was a voice recording that said their office does not open until 9am and the address was Frost Street. So I called VES and explained my situation, she put me on hold a few minutes, came back and she said talked to the doctors office and their building is hard to find, she said to use the address next door. She stayed on the line while I found the building. She said the secretary was aware of the mix up would be expecting me in a few minutes, which I was there in 2 minutes. I get to the building, take the elevator up, step out and ask the secretary if this was the Audiology place, she said yes. Relieved and happy I found the place, I said I am Ryan, VES just spoke to you. She said yes we can take care of you. Standing right next to me was Dr. Podleski, I recognized him from googling his number and his picture popped up. He asked what time my appointment was, I said 8:45. He immediately said nope, you missed your appointment, we are done with you, you can leave and reschedule, go away and motioned towards the elevator as he turned. I showed him the number I called and asked if it was to his office, he turned and walked away, without responding. Like he was better than this piddly disabled Veteran. Like I said initially, he was a prick. His secretary knew the building was hard to find, I did everything I could by trying to call his office prior to my appointment, when that didn't work, I called VES back. Then this Dr Calls VES and demands they have me take this review down. I explained it was true and accurate and that I would not. VES acknowledged the issues and verified their notes from when I called and what the secretary said. I said I would update it with more info. So Dr. Podleski You might want to edit your response to my review, because I was most certainty in your office and interacted with you directly. Was I late? Yes. Was your attitude called for? No, not at all. And if it was such a big problem, why did the secretary tell VES that i was still ok to come in?

A good friend recommended this place because she was especially happy with the service and her…read morehearing aids. (My husband swears by Costco Hearing Center.) Matt, the audiologist, has tested me twice and the second time he said my hearing was about the same as it had been. He said the decision to get a hearing aid was all mine. In fact, I could stop by and try one for a few weeks to see if I liked it. I thought that was a reasonable approach, instead of pushing some devise on me. And there was no charge each time I had the hearing tests. His wonderful office manager, Jan, called and told me my insurance would only cover 60% because they were out-of-network. Since the hearing aid they recommended began at $4200 I thought I had to look elsewhere. Unfortunately!

I saw Todd for a consult. He was wonderful and explained my audiogram results very thoroughly,…read moreunlike the audiologist who did my exam elsewhere and seemed to just want to sell me hearing aids. Todd was very knowledgeable and gave me great advice, recommendations and reassurance. I appreciated his honesty.

It is a loss that Costco is no longer sell hearing aids. They are still servicing the existing…read moreclients. The service is excellent. Careful & attentive fitting of the aids by licensed audiologists. They were also half the price of other suppliers.

My husband and I have hearing aids from this office. I previously wore mail-order hearing aids from…read moreJabra, so I especially appreciate the excellent customer we receive service here. Dr Lewis knows how best to improve our hearing.

Service after the fact is very lacking. These are small offices, with typically a person working…read morethe front desk, plus the audiologist. If they are short staffed, it's almost impossible to get assistance. I went to the Poway office a few days ago, and there was a sign on the door stating they weren't taking walk-ins due to short staffing. I just needed to get my hearing aid cleaned, which is supposed to be a walk-in. There was also a sign at 1:30 PM stating they were at lunch. I tried the Escondido location the next day, and had the same experience there. One person was working there and I waited 20 minutes (before I gave up) to get my hearing aid cleaned. I called the corporate office and the guy there was basically no help -- in essence, he said "Yeah, we're short staffed. We're trying to fix it." Would not recommend if you have other options.

I received exceptional service at this location. They walk you through the process step by step…read more The only negative was the price of the product was exceptionally high. Not within reach for the average customer.

100% would not recommend to anyone. You're better off getting a 10 dollar ear cleaning kit at cvs…read more FYI: Jeff retired. This isn't House of Hearing so ignore all the previous positive reviews. Also they don't honor their 100% satisfaction guarantee. So ignore that as well. What a joke

After 1st visit for hearing aids - over a month ago- I'm still waiting for their call to come back…read morein for receipt of them. I'll update this review when, assuming I do, hear back from them.

I needed parts for my hearing aids (bought out of town). Collette was very helpful. She had the…read moreparts on hand. Fixed my hearing aids quickly and sold me some additional replacement parts at a very reasonable price. I would definitely recommend this business.