The one thing that I found accredo did well was communication. A mistake at my doctor's office delayed my prescription by a week. Accredo confirmed once they received it. I called them a couple of days later to get things started and they were courteous and helpful. I spoke to customer service, a pharmacist and a nurse. The next day I received a call from them to confirm everything and go over the copay. At that point I gave them my manufacturer copay card information and delivery was set up. I got my order a few days later. They are not the quickest in their process from start to finish but it is the pharmacy my insurance chooses to use. Do I wish I received my meds a few days earlier, of course. Do I understand that I am not the only person that requires their service, yes again. Maybe they could hire more people or pay better and be more efficient but that's not my place to say. Maybe I'll have a different experience over time but I can only review based on my experience. read more

The WORST! and I mean the WORST of the WORST. THEY DESERVE ZERO STARS - ZERO HELP, ZERO COMPASSION and ZERO ABILITY TO PROVIDE CUSTOMER CARE AND SERVICE. Spent a week trying to order medication that was never shipped. Customer Care staff are just robots and were no help whatsoever. Spoke to numerous customer care and EVERY TIME has to repeat the same situation over and over again. Spoke to their Pharmacist, who "escalated" the situation and an response team leader would call the following day...Did they call? NOPE. I had to call them and no explanation why I never received a call. The Response team leader was more helpful, but the situation was so far beyond resolution it was too little too late. And no the medication was never received. Insurance changed and now have another Specialty Pharmacy to work with. Fingers crossed read more

Solid Zero stars! Ripped me off for $800 for a prescription that is about $50 at other pharmacies. Absurd.

Awful! Ig you have any other option take it. Accredo speciality pharmacy worst customer service ever experienced. Their AI system is STUPID. 10 minutes of punching one punching two talking to computers only to be transferred because they couldn't figure it out . Then I finally get a human and I have to start from the beginning and they have no idea why they called me . I'm telling you do not do business with this company if you have any other options ask your doctor to pick a different Pharmacy. Awful read more

The "Customer Service" people don't know anything. They lost or misplaced my prescription, and claimed the doctor never sent it (THE DOCTOR SENT IT 4 DAYS AGO IN THE MORNING!). ONCE YOU FINALLY GET A HUMAN, they either: 1). Speak from a script, and repeat it) without LISTENING to me; or 2) can't answer my questions. When I said that my doctor sent the prescription to their "e-prescription center" in Memphis, Tennessee, the Rep told me that she DOESN'T KNOW if they have an office in Tennessee, but she thinks the office is in California (IT ISN'T). This is delaying my necessary medication. read more

This company should be out of business. I wish I could give a -0000000 rating. They can't bill the insurance companies correctly. I have provided both insurance companies to them multiple times, they only bill one. I'm tired of dealing with them. The entire company is incompetent. We switched to another specialty pharmacy and have had zero issues with billing. I would never recommend this company. They messed up the billing so much once that my son missed his dose by a week, even with myself and the person at his doctor's office giving them the insurance information over the phone multiple days over a 2 week period. Hire American people who can get the job done. Farming out customer service to other countries is ridiculous. read more

sometimes it's smooth and sometimes their operators don't know what is going on, but as we all know.. THE UNITED STATES MEDICAL INDUSTRY IS BOGUS! FOR PROFIT CORPORATE HEALTH CARE IS COLD AND HEARTLESS! THIS IS ONE PLACE WHERE CAPITALISM/FREE MARKET ECONOMICS DOESN'T BELONG! anyhow, about Accredo..out of 18 shipments.. 16 have been on time. Total hours my Doctor has had to spend on the phone with them in the past year however equates to 9:23.16. (9 hours, 23 minutes.. etc) She sets a timer for every call because she is part of a study. I'd guess my own number as a patient has been around 8 hours. It takes me at least a half an hour to reorder my medication every single month. At least. i dont have experience with any other pharmacies for injection shots. perhaps they deserve a lower grade than 3.. but at least they arrive on time for the most part. read more

As many have stated most customer service representatives do not know hat they are talking about. I have been left on hold after asking a question. I know the rep was scanning their handbook to find the answer to provide. The rep told me they were an insurance company- LOL. My only option was to talk to pharmacy representative about missing a dose. She also gave me incorrect information about obtaining a sample from manufacture. She should know pharmaceutical companies do not hand out samples to just anyone - only pharmaceutical representative or doctor. I was able to get help from my rheumatologist. Oh, let's not even get into the app changes that have caused problems!!! read more

Not surprised to see all the negative reviews of this online specialty pharmacy. I have had to deal with them for the past year because my Medicare D drug plan provider uses them for specialty prescriptions. I take a biologic medication that is expensive and must be sent in refrigerated packaging. From the very start of the year I had problems getting my medicine, for 2 months it was caught in some kind of limbo where one part of the company didn't know what the other was doing and kept shifting the blame for the problems. Then a few weeks after I go my first filled prescription they sent me a check for $765! I had no idea why they sent me the check as I am on Medicare and am using the Medicare payment program since my drug out of pocket costs quickly rose to the cap of $2000. I called and tried to tell them they sent me the money in error but the nice folks at the call center in India said that the money was a credit I was owed. So, I banked it! And as for the phone support, these Indians are so hard to understand over the phone with heavy accents and mumbled words. I wish I could change pharmacies but my doctor said they are all pretty bad. read more

My initial experience was very good until they said I owed more money and couldn't get my script until it's paid. I spoke with the billing dept who advised everything was all set and then when it's time to reorder they say I owe another 2300.00. wait time is uually an hour when you call and once you resolve with one dept you get flipped To another dept. Poor customer service And they dont seem to care. The reviews are horrible for a reason. Now they owe me reimbursement of over 7k. read more

This company has horrible customer support and the only thing they care about is getting their money. If you've fallen in hard times and have a balance they will deny you lose assistant sustaining medications even if you now have copay assistance. The only reason I have a balance is because I was not made aware of a copay upon ordering a medication. read more

Most incompetent pharmacy. If you have the option to use another pharmacy do so. I constantly have issues with getting my refills and authorizations. They have too many employees handling different departments and no one can get on the same page. Unfortunately my medication is only provided by accredo. It's horrible dealing with them. read more

Accredo is a scam pharmacy for high profit medications only. Pretends not to know about Automatic Manufacturer Copay Coverage. So they are either incompetent or crooks pocketing it. read more

Incompetent staff. They actually caused harm to me by not sending my specialty meds in time. I spent hours on the phone with their representatives to try and get their errors resolved. I have now moved to a new pharmacy! read more

I wish I could leave zero stars. This company is RIDICULOUSLY apathetic in its handling of patient care needs. In all of the years my insurance has mandated me to use this pathetic company, I have only received the medication I need to function on time with zero issues TWICE. I am very seriously considering getting my personal injury attorney involved!! There are NO excuses for cancelling orders every goddamn month without alerting me! read more

If I could leave no stars I would do it. Not sure what kind of scam Accredo is running but they sure don't seem to be dispensing meds. RX was made June 12 for a med I was supposed to take June 29. Doctor office and me have called multiple times. Each time they say they don't have my insurance and I give it again. Case has been escalated 2 times and each time I'm told wait 24-48 hours. Nobody has even contacted insurer for approval. Bizarre. Avoid. Begging doctor to cancel rx and use a different specialty pharmacy now. read more

I am very disappointed in the poor service provided by Accredo. My medication must be shipped and stored refrigerated, so it is important that someone be home to receive it, yet Accredo cannot provide an accurate delivery date. The shipment arrived the day before it was supposed to and no one was home. Fortunately it was a cold day; otherwise the medicine would have degraded. Calls regarding questions about the medication are bounced between the pharmacy and the nurse, neither providing a complete answer, and "huh, that's a good question" did not inspire confidence. Two calls and my doctor's support finally resolved the issue. They cannot be trusted to provide needed medications. Do not use them. read more

Unsure how they stay in business. On a biologic that must be refrigerated and shipped for administration once a week yet they deliver it whenever they want. Very poor Customer Service this is a Pharmacy! They're not delivering diapers. They're delivering very important life-saving medication and yet it's never on time. read more

Worst special pharmacy ever - customer service is a joke, they don't know what they are doing and follow the script.

I am now on month three of not have my daily biologic medication due to Accredo's insanely long processing time for changes. It used to be a good service and I had no issues until I switched insurances due to my job switching it automatically this year. Everytime I get on the phone I spend usually half an hour to an hour trying to figure out why it is taking so long for them to receive the prescription my doctor had sent over three times. Hopefully it gets cleared up but imagine the suffering someone who depends on their meds would have to endure with this being the norm. The rest of the reviews speak for themselves. Avoid this company if you can. read more

My medication is an expensive time sensitive one that helps me be able to move my hands & hurt less. Currently 10 days passed due. They should have known the PA was expired the last dose (over 8 weeks ago & I could have also worked on this) instead they told me via 3 texts & 2 phone calls I would receive it late just like the last dose. They got the PA last Friday & I received a phone call yesterday stating they still hadn't reviewed it. Some kind of "specialty" pharmacy. Choose any other one you can!!! read more

This place is a complete disaster and no one has a clue as to what's going on. The app is as well so don't even waste phone space downloading it. The customer service is terrible (SUCKS)!! Everyone I talk to talks to me and repeats the same questions to me as if it's their first day on the job and they are reading from a script. I called my doctor today to see if there are other pharmacy options available because this place they are using is an elementary school playground not a business that handles critical patient medications. read more

The most incompetent company I've ever had the misfortune to deal with. One hand doesn't know what the other hand is doing. I received annoying emails and phone calls from them four days in a row on the same issue and was told each time the issue was resolved. NOT!! I wouldn't be surprised if I got another message or phone call from them tomorrow. read more

My prescription was given to them on May 28 with a preapproval on May 29, 2026. Today is June 10 14 days later and it's still sitting with Pharmacy verification in progress. I have psoriatic arthritis because I've been out of medicine. I've been in a lot of pain. I asked to speak to the manager. They won't let me speak to the manager. They assured me they put a rush job on this on Friday, but here we are on Wednesday and it's still sitting in the basket at the pharmacy stating verification in progress. Very poor customer service and I don't understand why it takes now over two weeks to get it in the mail. read more

Horrible company been fighting for 6 months for medication they keep saying everything is fixed n there shipping but then a week or 2 later it's stopped because of another problem. I'm so done . Avoid this company. read more

Worst company I have ever had to deal with, not just a specialty pharmacy. Every month there is a problem. We have 2 biologics that need fulfillment through a specialty pharmacy and this company can never get it right. It was so bad onetime my wife had to go 8 days without her meds. I placed a refill order 11 days ago for delivery TODAY and we get a call TODAY that the shipment was delayed. When I called I was told there was a "fulfillment issue" (sounds like BS to me). If I didn't have to use these fkers I would never use them. If you can get another specialty pharmacy I highly suggest you do so. read more

I wish I could give -10. This is my second review about this company, after being struggling with them for months my medication was sent to my doctor's office, but they charged my insurance and me for the first order I never received (due to their incompetent employees) and was sent back to them last December. Returning package to shipper/Return tracking number/ If you speak Spanish try this option, they are very professional and friendly. read more

I have new insurance and My specialty Rx has switch to Accredo. I provided the pharmacy with my new insurance information and they are telling me that it can take 10-15 business days to get in their system. This means that I will be without medication (that I take daily) for at least 2 weeks. This is so outrageous! I have escalated this up the chain and will be reaching out to executives at their company on LinkedIn. read more

Worst pharmacy in the world. Terrible service never have medicine the is life threatening, never ships in time. I don't know how they are in business and not government regulated consider the medication they ship. ZERO STARS read more

Untrained agents with language barrier results in long delays and confusion with doctors

Accredo Pharmacy has shown a shocking level of incompetence and indifference. My minor child was due for a critical medication yesterday, a medication she needs to manage a serious chronic illness and prevent pain and complications. As of today, Accredo cannot even provide a delivery date. Let that sink in. A child is left in pain and at risk because this pharmacy cannot manage its own processes. This was not a last-minute request. Prior authorizations were already approved. We followed every rule, made every phone call, and still ended up with delays, misinformation, and empty apologies. Each representative passes the problem along, while no one takes responsibility and nothing gets done. Accredo's failures have real consequences. This is not a delayed sweater or a missed refill for vitamins. This is a child's health. Their lack of urgency, accountability, and compassion is appalling. If you are considering Accredo for specialty medications, especially for a child or anyone with a serious condition, be warned. You will spend hours on the phone, receive conflicting answers, and still be left without medication when it matters most. Patients deserve better. Families deserve better. This pharmacy should be ashamed of the harm their negligence causes. read more

When it works it works, but it never works. Not only have I spent hours on the phone with this unfortunate organization wrestling with them to do the one thing they're here to do: take money and send medication, they need me to fix their messes. I started receiving text messages stating they can't fill my prescription and I need to call. So I call and the guy says they CAN fill the prescription. Ok... then why did I get those messages? He says they just can't fill the prescription via text message. Text messages worked for a while but not anymore. Why not? And why does the website where I'm to manage my amount also say I can't have my medication? Well to figure that out I have to call another team and work with them to fix it. Wait, what?? I have to help you fix your systems?? I have spent HOURS of my life dealing with you to get you to just send me my medication or live up to the promises you've made. Now I have to fix your broken system? Hell no! YOU FIX IT ON YOUR OWN. I have no more time for you. Do your job. read more

After being told they would review my calls alerting me to the price of my medication 4 times and that they would accelerate my issue they lied every time. No one ever got back to me. They asked for consent to send my prescription and afterwards billed me for $438.81! Never in my life would I agree to that. Unscrupulous to say the least. Every call was the same. Thank you for your patience over and over again and nothing was ever done. Nice training to your call people! Accelerate your issue is BS! There should be a way to boycott this business. Check over 1400 complaints in 3 years!! read more

I wish I could give zero stars. Accredo Pharmacy is completely unreliable and dishonest. My medication is due 6/18, and I was just told I won't be getting it on time because they claim a prior authorization is needed even though they already filled this same medication for me in January. To make it worse, the first rep I spoke to was rude and claimed they had been trying to contact both me and my doctor "multiple times since April." That's a lie, I haven't received a single call, voicemail, email, push notification or anything. After hours on the phone, I finally got through to a supervisor who confirmed that the prior auth on file is valid until 1/2026 and that no new one is needed. The supervisor also admitted that no one has been trying to contact me since April, meaning the original rep just flat-out lied. Reading other reviews, it's clear this is a pattern: delays, misinformation, and zero accountability. If your job forces you to use this pharmacy, I'd honestly consider finding a new career! No one should have to gamble their health on Accredo's incompetence. read more

If I could rate Accredo with no stars I would. They are incredibly difficult to work with. Teams do not talk to each other, their processes are complex and lengthy and they do not seem to care about their customer's experience at all. I wish Cigna offered another specialty pharmacy option, but sadly they do not and do not care about our requests either read more

Accredo is so disorganized with their processes it is amazing they remain in business. Consider another source for your medication especially if it involves a co-pay program. The phone people are excellent but simply their processes are insane and not fair to the customer and their representatives. CS read more

NOT SAFE! a company that manages specialty medication, but does not manage them safely! First, it took over 2 weeks to figure out and receive my medication. the Accredo team knows it delivers through mail but they have absolutely no idea on how it will deliver or any part in the shipping process. they had absolutely no clue if it will go in my mailbox, diver to my door, or even be handed to me. They told me I would receive text updates, never did! it was late! Biggest issue, is nothing on my box of medication mentions this is medication and can only be stored in room temperature. My box was left outside in the cold below 15degree weather. Who knows how it's been stored throughout the shipping proces, which has been handled through UPS. This is dangerous medication handling! read more

The slowest pharmacy ever. Different excuse everytime you call. Necessary meds delayed by incompetence.

This is the worst speciality pharmacy to exist. My doctors office switched to this terrible company for their infusion center. My Tricare insurance representatives have been fighting Accredo because they won't send my infusion medicine. I've been on it for 8 years, have never missed a dose, and they just won't send the medicine because they are saying claim is rejected and Tricare has literally been yelling at them "there in no claim rejected, she is fully covered, send the damn medication." If this was life or death in needing this medicine to survive, I'd be dead. Worst company to exist and now switching doctor offices because of having to deal with this disaster of a "speciality pharmacy". Nothing speciality about them other than being a complete joke. If you have a doctors office tell you they switched to Accredo pharmacy, switch doctors immediately! read more

And Lookie here,,they have multiple class action lawsuits that await them. I went and filled in my info.Today was a 4 FOUR HOUR 7MIN CALL of my life I'll never get back. Their failure to send my medication in a timely fashion cause me to be admitted to the ER,,,I was three way patched in between myself/ dupixent/Agent with Accredo,,,after house 2, I called it and asked to escalate this call to a supervisor. I was told the agent was sending notes to the team leader. Umm ok can I speak to them,NO. Ok well now as a patient, I'm now demanding to speak to a supervisor . Was told by agent that the supervisor was aware and that she would not take the call. AM IN THE DAMN TWILIGHT ZONE,, NOW MIND YOU, I'm the patient a.k.a. the customer a.k.a. you're trying to suck $3000 out of my veins. So tomorrow at my leisure. I'll be writing letters to the CEO. His name is Timothy Wentworth/next up is Rosalie Davis she's the VP of operations ,, then in my day, I'll call KAREN Gerling executive administer of Accredo health Specialty Drug AND ILL CALL STARTING AT THE POOR RECEPTIONIST UP THE FLAG POLE TO THE CEO.. FUN FACT GOOGLE ACCERDO LAWSUITS THEY HAVE A PLETHORA OF THEM AND ALSO LIST THEIR PAST LAWSUITS AS WELL:: Happy Hunting &May the FORCE BE WITH IS ALL. Fulfillment Lawsuit: This is a national investigation to build a class action lawsuit based on a pattern of alleged failures in patient support, including lost or deleted call records, canceled refills, and refusal to replace damaged shipments without re-initiating prior authorization read more

Accredo Health Group - 4hours of my life I won't get back. Asked agent that I needed to escalate my complaint & the agent said yea the SUPERVISOR said NO. - Home Health Care Near Me - Memphis, Tennessee

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