The only thing that has stemmed my anger over Accredo is coming online to see all the complaints that have been written about them over similar reasons things that I've been dealing with. Its horrible to consider since this is a company whose decisions can greatly effect the health of their customers but at least there is some solidarity in knowing that I'm not alone. I feel like there should be an Accredo survivor's support group. I've never written an online review or complaint about anything in my life, but this is warranted. My insurance changed about 4-5 months ago, as did my pharmacies. I have a chronic illness and take several different medications to manage it. There are 4 different medications that I have to get from Accredo every month and 2 of them are bi-monthly/alternating...read any of the other reviews to get an idea what this wonderful experience is like for 1 medication. So you can imagine the confusion that 4 medications cause with this incompetent pharmacy. Every month that I actually receive the medications that I need feels like a miracle because RX's are consistently being lost, orders disappear without any calls being made to notify of delays or problems, correct supplies are never sent, medications that require refrigeration are packed with very little insulation and ice packs, medications that do not require refrigeration are sent in oversized containers with a massive supply of ice packs, etc. There's no accountability when things go wrong, no answers, no phone calls on canceled or delayed shipments. You have to call every day from the day you place an older and hold their hand throughout the entire process until the shipment actually arrives. I think the company starts a new day by hitting a universal reset button first thing in the morning because often, what will happen, is your orders become lost and there's no record of them ever existing. So each time you speak with a new person, you have to completely re-explain everything starting at zero. At best, when things go right, you're on the phone for 30 minutes, minimum because the customer rep's are apparently trained to repeat everything a few times. Usually this is a technique employed to avoid errors, but obviously it's not utilized that way for Accredo. With my old pharmacy, customer service reps knew my name by voice (or maybe caller ID), they knew me as a person, what I was doing in my life, etc...but more importantly, they knew exactly what I needed each month and the phone calls were 5 minutes, at most, once a month, period. I got what I ordered every time, within a business day. Every, single, time. Other pharmacies, have been less personal, but they've at least asked about the weather where I live. I've talked to more different people with Accredo then I have with any other pharmacy and none of them have ever asked about the weather. At this point, I just hope Accredo doesn't kill me. read more

My Unfortunate Experience with Accredo Health Group I am beyond disappointed with the services provided by Accredo Health Group. The level of incompetence and disregard for their customers' well-being is staggering, and my experience serves as a warning for anyone considering using their services. Accredo billed me $8,562.61 for two months of medication I did not request. I had called them to stop the prescription and was assured it would be discontinued. Not only did they ignore this request, but they also failed to notify me that the grant assisting with my insurance payments had ended. I was never informed of this critical change, nor did I consent to continue the medication under such circumstances. When I called to dispute the charges, I was told the insurance and grant would be rebilled. Weeks passed without any updates, so I had to follow up myself--only to learn that the rebilling was unsuccessful. Even after reading them a formal dispute letter detailing their mistakes, Accredo offered no assistance or solutions. Their lack of accountability left me completely stranded. Desperate to resolve the issue, I reached out to the Otezla Copay Assistance hotline, who were at least helpful. However, to access their help, I was forced to pay Accredo the full $8,562.61 out of my own pocket--money I could not afford to spend, especially during the holiday season. The entire process has been an emotional and financial nightmare. Accredo's business practices are predatory. Their system sends medication as soon as personal insurance is approved, leaving the customer on the hook for the cost if co-pay assistance doesn't process in time. This reckless process prioritizes profits over patients and creates undue financial burdens. While Otezla's website claims my reimbursement is approved, I have yet to receive a check, and there is no guarantee it will come. Accredo's carelessness has left me broke, stressed, and uncertain about my financial future during what should be a joyful season. If you're considering using Accredo, think twice. Their services lack transparency, communication, and accountability. Customers deserve better than the treatment I received, and I strongly urge others to avoid Accredo at all costs. read more

I've been dealing with Accredo for almost a year and a half now for my monthly speciality medication. It's been a headache ever single month without fail. At first I thought it was my doctors office dropping the ball. After a few months I realized that it was the pharmacy. Each month I sign a sheet giving permission to ship but each month I still have to take a hour of my time to call the pharmacy and my doctors office. My doctor is a hour drive for me from where I live. I have NEVER had my medication on the day of my appointment. It's to the point that I make my appointment for Monday so that way I can get my medication overnighted for Tuesday. This was really annoying but this month is what prompted me to finally post a review. I receive a call a couple weeks ago asking my permission to ship, I give and the representative said "oh, we actually have your signature on file already so I didn't need to call". Okay cool but please make sure my medication will be there this Monday because I work. "No problem!" They said. I thought all was good and for once my medicine was going to be there on the day of my actual appointment! Oh, how naive I was! On Friday I get call from my doctors office saying they called Accredo to find where my medication was (Friday would have been the last day for them to receive it as they are not open on weekends) and Accredo told them that they have tried to call me 10 different times! This was not true at all! I had no missed calls or voicemails. I called in and the lady was super rude. I asked about them supposedly calling me ten times but the lady would never answer the question. Super long story short I again had to move my appointment to Tuesday instead of this Monday. I wish I could literally go anywhere else for my medication: read more

Worst Pharamcy every... they are SLOWER THAN DIRT! My husband has a disease that can KILL you if untreated. Our insurance (Blue shild/cross) decided that they wanted to switch us from Bioplus to Accredo. Bioplus didnt tell us until his refill just didnt show up Leaving my husband 3 days until he ran out. Ive been Calling Accredo for THREE days now trying to get them to rush his prescriptio. I called 8am Monday morning & told them my husband was about to run out of medication & that we were forced to switch to them. They said they got the fax for his prescription & that they would work on it & expedite it & he wont run out so i stopped worrying. come to find out the fax prescription wasnt good enough & they wanted to talk with the Doctor. Well they didnt even bother to call the doctor I had to have the Doctor call them, so they didnt even start working on his prescription until Tuesday loosing a whole day they could have worked on it. Tuesday comes & goes & I called twice & they are "still working on it" they aren't making any progress unless I call mind you. Then today Wednesday I call because he will be completely out of medication tomorrow because he will take his last does tonight & they STILL wont move their but! I'm now waiting for some moron to call me to finish his prescription! I called three times today & they still aren't calling me back & this last time I called I spoke to a woman called G who was INCREDIBLY RUDE telling me all I want to do is argue & that I'm trying to "bate" her & that she won't surgery cote it or tell me what I want to hear!? ALL I WANT IS MY HUSBANDS MEDICATION THAT WILL SAVE HIS LIFE YOU IDIOT! I hate this Pharamcy its trash. We have good insurance we should not have to fill at this garbage bottoms barrel Pharamcy! read more

*****************************warning****************************************** to all accredo clients & providers!!!!!!!!!!!!!!!!!! beware that accredo services may have a convenience to clients and providers , however your personal information is not secured!!!! to save cost to accredo, they let employees work out of their homes with no supervision with your personal data being compromised, with no regards to the law of privacy act and hipaa law protecting personal data, not only due they let employees have access to your information the also let employees family and friends have access to information with again never anyone from accredo overseeing employees. to save themselves a buck. your personal data and computer information can be used as names to hack into public accounts, they due not require employees to have random drug test or mental evaluations, which sitting isolated in a room hours a day with no contact nor interactions could make employees act unsociable and curious to explore what other means they can due with high tec equipment and use it in ways that are criminal while using clients personal information to hid behind. accredo, does not have clients best interest a main focus!!!! they have people in their homes with the access to your personal information at their fingertips to save themselves thousands of $$$$ at the clients expense. your personal information is in their employees homes!!!!!!! they due not keep a office with employees, to fill your medical needs!!! they are sitting in their home with no supervision!!!! and capability to use anyway they prefer with no one to answer to!!! they are compromising clients to save $$$$$$$ read more

I, like many other patients, am forced to use a so-called specialty pharmacy Accredo. I am having no choice. Today, March 6, is a due date for the first refill of my medication. So far every encounter with Accredo was a nightmare. Being forced into endless, useless and pointless, hours on a phone with Accredo is a heavy heavy burden. What's more disturbing: Accredo reps lie to patients. Lie shamelessly,  intentionally, unaccountably. Time after time after time. They deny lying and lie again - on the very same subject matter, even in a course of the same phone conversation, thus robbing patients of their time and dignity. I cannot afford to handout hours upon hours of my time to Accredo. Accredo is not entiled to patients time. Arranging my medication to finally be shipped the first time around and now scheduling first refill was humiliating and unjustifiably time-consuming. Clinical support?  - nonexistent. Having your billing or insurance questions answered - a deceptive claim. All in all, every single thing is a problem, even something as simple as sending your package to your correct address - a wishful thinking. On February 26 I've scheduled shipment of first refill. It was scheduled to be shipped via FedEx. In a course of last three phone calls (from Feb 26 to March 5) the reps claimed that my refill is shipped yet denied to provide a tracking number. As of today, the illness I have has no cure, only treatment - for a patient it means a life-long on medication. I don't think I will be able to indure Accredo in a long run. It's been just one month dealing with Accredo and already feels like abuse. I wish I were Accredo-free. read more

I'm writing this review to share my incredibly frustrating experience with Accredo and Express Scripts. These companies seem to exist in a parallel universe, completely unable to communicate or coordinate with each other. One of the most infuriating issues I encountered was Accredo's creation of an alternate account for my prescriptions without my knowledge or consent. This account was inaccessible to anyone unless I escalated the problem, a process that was required for every single refill. It's as if these companies were intentionally trying to make things as difficult as possible. The employees at both Express Scripts and Accredo consistently demonstrated a lack of knowledge about their own jobs. When I called to refill my prescriptions, I was repeatedly told that my doctor had canceled the refill, only to later discover that the pharmacy had actually canceled it due to a missing prior authorization. Even more frustrating, some Express Scripts employees were able to find the prior authorization, while others couldn't, leading to endless confusion and frustration. Dealing with these companies has been a significant time-consuming ordeal. I've spent hours on the phone, often having to take days off of work just to resolve simple prescription issues. Express Scripts' sudden requirement for prior authorizations for every refill has turned what should be a routine process into a nightmare. Thankfully, my doctor's office has found an alternative way to fill my prescriptions without involving Accredo or Express Scripts. I sincerely hope that others can avoid the same level of frustration and inconvenience that I've experienced read more

I am writing to express my extreme frustration and dissatisfaction with the service I received from Accredo while attempting to refill my injectable medication. This is not an isolated incident, but rather a recurring issue that happens every time my refill is due. During my most recent attempt, I was initially told my insurance information was incorrect. I was then told that "Accredo does not call insurance companies and that the patient needs to call the insurance company." After repeated calls, I finally managed to get both an Accredo representative (Chen M.) and my insurance representative on a three-way call. Despite verification from my insurance company that the information was correct, the Accredo representative repeatedly insisted that the insurance was wrong. Only after the insurance representative provided detailed information did the Accredo rep acknowledge there might be an issue on their side. However, the Accredo representative then refused to raise a trouble ticket, stating that the issue was the insurance company's fault, even though the insurance representative confirmed they had dealt with Accredo on similar issues recently. The Accredo representative then became flustered, said she would "personally escalate this issue," and abruptly transferred me to another representative. This level of operational failure and customer service is unacceptable for a company providing essential medication. read more

"Accredo" is the worst specialty pharmacy in the land. Im forced to have to deal with the one in Memphis, Tn.. And having the same situation.. They can't even perform simple task's. They are under a contract with the insurance company.. So I hate to add the Ins company in it.. But were in the process of legally starting the paperwork in legal litigation against them for basically defaulting on the contract. I've found that no one has ever done that to them. Well,, I guess they're going to learn a very stern lessen here soon.. Because they'll have to warm up their attorneys, because we'll soon in the future will be seeing them in my town's County court room soon. To explain all of the issue's to a JUDGE. And our judge hates, big conglomerate's.. So I'm sure we'll get justice, and with hopes they'll be soon out of business.. Or atleast loose alot of business over it.. Due to it's soon to be nationally publicized, so people will know how they operate, and put clients in harm's way. Especially the clients that need important life health medications, that they can't miss a single dose of.. There putting people's live's at risk.. Call us a martyr I guess, but when were done, I just hope they've learned a lessen.. But probably NOT... read more

I was prescribed the Makena drug back in March, I was supposed to receive Makena care to help with the copay and should have only been responsible for $80 a month. One week after receiving the drug it was pulled from the market. I only used one dose. After waiting 6 months for a bill I finally received one in September for 320+ dollars. This pharmacy had waited to bill me until Makena had officially shut down all operations and Makena care was no longer an option, thus sticking me with the entire copay for a medication I couldn't even take due to the FDA pulling it from the market due to studies showing no benefit. When I asked if I could return the drug they said no, they only accept medication returns if there's a defect... I think the fact that the FDA pulled it from the market is defect enough as it's an injection and would thus cause more harm than good. They refused to do anything so I set up a payment plan and said they can have $1 a month. I will be paying them $1 a month for the next 19 years. They will be spending more money processing my credit card and sending me paper bills each month than they will be receiving. It may be more inconvenient to me but they can go F themselves. read more

Accredo Pharmacy (aka Express Scripts aka CuraScript aka whatever they are calling themselves this month) appears to be a criminal enterprise. Their ingenious con is to hire an army of kindly-sounding phone reps to calm the nerves of alarmed customers while doing absolutely nothing to solve their problems getting specialty drugs in a timely manner. I have spent eight solid hours (and counting) on the phone with these reps trying to get a monthly supply of a life-saving drug for my son. Every month, the company seems to change its procedures and throw up new roadblocks; what one rep tells me one month will almost certainly not be true the next time I have to deal with the company. Last month, they were Express Scripts in Memphis; this month they are CuraScript in Orlando, keeping me on hold for an hour and then disconnecting me. The owners and/or shareholders of this outfit (good luck trying to find that out) are UTTERLY DESPICABLE, preying on sick and desperate people to rake in obscene profits. They are more concerned with gobbling up competitors than running a competent organization. WHY ARE THEY ALLOWED TO SOW SUCH CHAOS AND DESPAIR? WHO ARE THE POLITICIANS THEY ARE BUYING OFF? read more

This is the absolute worst company I have ever dealt with in my life. That statement is not hyperbole. I feel validated by the other reviews here and incredibly disgusted that there is no oversight from anywhere monitoring the abuse and neglect this company puts its patients through. I don't have the space here to describe every mistake and act of brazen incompetence, but it has been occurring for years now--long before COVID! Dealing with this company is so stressful and has wasted so many hours of my life, it's incalculable. They have literally put my health at risk by delaying shipment of infusion medication. I started documenting everything because the negligence is like nothing I have ever seen, and having a chronic immune disorder exposes one to a lot of healthcare companies. This place is beyond anything I have ever encountered and it is intractable and hopeless. I am so sorry for what all of their other patients have to deal with. They are abusing vulnerable patients in need of life saving medications. It is a collective act of cruelty, and it seems that no one can stop them. read more

NO STARS. Nothing but nightmares and identical comments as other reviewers. Never receiving the medication on time, then blame the carriers, yet we have to go through entire ordering process and wait additional days. You speak to supervisors that never call you back and cannot reach again. We have never dealt with a company so careless, negligent and incompetent. Some companies you get a bad apple, call back and your good (not necessarily acceptable, but it's reality), this company the negligence and incompetence is across the board. You can call multiple times in the day to express urgency on the RX, to make final call to them where you are advised that they cannot see anything about that RX in their system. We actually have about 4 different 800 numbers for them, none is useful. Even our MD does not know how they run business successfully. They should close this business down and if they find competent management maybe start from scratch. Does anybody know a way to ask Express Scripts to request and assign a different RX prescription fulfillment company? read more

I am forced by my insurance to use Accredo for certain prescriptions. I could go to a local pharmacy but my copay would be astronomical. The copay is still fairly high at Accredo; moreover, they only allow a 30 day supply. I've had several past mail order pharmacies and they all provided a 90 supply at a reasonable cost. It's very inconvenient & cumbersome to manage renewals every 30 days. To make things worse, the only way to get through to talk to a human is to give your personal info to their robotic voice recognition automation. I try to speak as clearly as possible, but their system almost always asks for multiple repeats. I do not have any discernable accent & English is my first language. When it is finally possible to speak to a human, most of them are surly and inconsiderate. A few are courteous and helpful, but they are few & far between. I only gave 2 stars because of the few nice people there. All-in-all, I would never use Accredo voluntarily. I use them because it's the only mail order available to me. read more

Same problems as everyone else but will add this: Was told they had so many slots per day to ship and all were filled. I had a 20% chance of my medication making it out that day. Great, 20% is better than 0% but here is the problem, if you dont make a slot on the designated day you do not stay in the queue, you get bumped out and what's worse, they don't inform you! So then I was told by the time I find out my order has not shipped there would be no slots left the following day! I chose a different route of complaint, Accredo is Anthem's specialty pharmacy of choice. I called them to let them know how accredo operated, they were shocked and filed a formal complaint with accredo. I requested a call back from Anthem to inform me of accredo's response and so I could be sure I had someone at Anthem to hold responsible if my 4 year old daughter is harmed by this careless service. I want this documented in her file at Anthem that this was happening if Anthem chooses to not act. read more