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    Accountease

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    2 years ago

    Great addition to our accounting team, experts are very detailed oriented, they helped us a lot!

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    Elan Financial Services

    Elan Financial Services

    1.1
    (248 reviews)

    I am disappointed with Elan. I paid the account off today. I was 3 days late but I never received…read moreany notice of the due date for this account. They told me in order to receive notices I needed to log on to the account and note that they needed to send me notices for everything with the account. Interesting even though I paid this off I will get not get a notice that it is paid off. Every account I have with all other vendors: banks, utilities, credit cards, etc. they send me notices regularly. Actually they did send me a notice a couple of months back that because I've been late on paying they will not lend me more that x amount of dollars. Not a problem will likely never do business with them again.

    I am extremely disappointed with how this situation has been handled…read more I was assessed a late fee despite making a payment on the 1st of the month. At no point was I clearly informed that making a payment before the due date could result in my account being treated as delinquent because of an internal billing cycle or cutoff date. Had this information been communicated, I would have adjusted my payment schedule accordingly. What is particularly troubling is the lack of proactive communication. I did not receive an email, text message, phone call, or any other notification advising me that a payment had been missed. The only indication was a red banner displayed when I happened to log into my account. If Elan is going to impose penalties and late fees, it should be equally diligent in notifying customers when there is an issue with their account before assessing those charges. I was advised that someone would contact me regarding my request to have the late fee waived. Instead, I received an email from Michael informing me that the fee would not be removed. Ironically, while Elan was able to send an email denying my request, no email was sent to alert me that a payment had supposedly been missed or that my account was at risk of being charged a late fee. The issue is not simply the amount of the fee. It is the principle. Customers should not be penalized for circumstances that could have been easily prevented through reasonable communication and transparency. As a result of this experience, I have lost confidence in Elan's business practices and customer service. Once my balance is paid in full, I intend to close my account and take my business elsewhere. I prefer to do business with companies that prioritize transparency, fairness, and customer communication. I respectfully request that this matter be reviewed again and that the late fee be removed.

    H&R Block

    H&R Block

    1.0
    (2 reviews)

    My girlfriend went into h and R block on Lackland road in overland Missouri and received horrible…read moreservice, the text, so-called professional Joseph land is definitely not the man you want to prepare your taxes, he is misinformative, he lies and tries to cover his mistakes. He is probably the worst tax man. I've ever heard of in my life. He was not helpful in any way he was rude throughout the whole process. Made my girlfriend go home the night of her scheduled appointment without finishing preparing her taxes and had her come back the next day and then he was rude. The next day and continued to be sarcastic and snotty as if he's better than the customer, he's not helpful at the least. If I were you and you were thinking of going to the h and R block in overland I would go to another location altogether, we even\n Tried to talk to the man and he was even more rude and would not help in any way and lied. And said he originally offered her the rapid loan option, and then turned around and said he never said anything about it. And I caught him on it and tried to tell him you just said you did and he denied it.So he's very unprofessional , in my opinion and unwilling to be helpful in any way as far as I can see. If not for the fact that I have to leave at least one star to post this review, they would get no stars if I could minus a stars, I would definitely give them a 3, but since I have to leave it at least 1 star, it's unwilling that I have to I've doing it.Against my will just to leave the post

    Came in to the Overland, MO branch for a "free" 2nd look on my taxes. Dwayne Cotton advised that he…read morecould save us $500, so we paid them over $400 to file. Turns out that he filed incorrectly and we actually had to pay the irs the amount that he said he could save us. The office manager Brenda Rhone was not helpful. Our options were to take a refund and fix the problem ourselves or just pay the additional amount and not receive a refund. I understand that people make mistakes, but is NOT ok when a business takes your money and refuses to fix the mistake!

    Accountease - accountants - Updated August 2026

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