Not so good for someone who needs hand holding. I had my taxes done last year as a newbie needing a ton of help. This year having a ton of amended forms for last year and I have a new tax accountant. Perhaps better for the person or business who knows what they want, but I did explain my situation to the CPA doing my taxes. I was asked for nothing medical, dental, vision, pharmacy, gas receipts, absolutely nothing and I explained all of this to the CPA as I stated. Plus, I said that I did not know anything, PLEASE HELP ME. Also, all of my paperwork was lost by the CPA as soon as they were processed the first time. Who knows where they went and who saw all of my information, did they left the office? The CPA looked completely baffled, confused and embarrassed. Also, when my forms were processed a second time they were not left at the front desk upon my second visit as I was told they were to be held. The receptionist had to go find them. I was treated nicely until I signed on the dotted line, then I was treated as a burden when I asked more questions. I can't recommend the business for individuals who are newbies and need a lot of attention. Possibly better for bigger commercial businesses, or more likely it was the CPA who I worked with that I didn't get the attention I needed, but that is not who I am as I've reiterated to whomever is reading this review, I AM NEW TO THIS, SO YOU GUIDE ME and that didn't happen. With my new tax accountant this year I saved over $150 from what I paid my former CPA and my new tax preparer has done a TON more work than my last CPA. Not exactly sure what happened last year, bad communication, lack of interest on his part, confusion, I have no idea, but unfortunately, not a good experience for me. Sorry, nothing more to say, never ever returning and can not recommend. There is also a refrigerator filled with drinks, not sure if they are free for customers, was never offered anything. New place was offered as many times as I visited, soft drinks, water, coffee, tea, chips, candy, popped corn, cookies, etc. Always someone there to greet me, alway offering help, always offering a seat, a desk if I need it. Very friendly and very different experience than former business. Even was given a set of green beads on St. Patrick's Day to save from being pinched! LOL! Completely different experience to say the least. read more