Rude staff members who were disrespectful and relatively unbothered by inconveniencing customers…read more Avoid interacting with chase and Karon at all costs. This is truly unfortunate given the kindness and professionalism of the manager Henry, who was not there today. I have left a message for Landon Banks, president. I will update my review based on my conversation with him.

Inside storage is clean and easily accessible. They helped out in a pinch when I was flooded out of…read moremy place by offering one month free.

Love this place, and especially ADAM! Units are very clean and the ones that have a man door (as…read moreopposed to a lift door) seem to be almost bug and rodent proof. However, that may be dependent on how long the door is left open while you are moving in. I keep a broom in mine to sweep out around the door every time I am there. I also put in a brighter light bulb.

Lots of items ruined due to mouse infestation told me it was my fault for not coming to the unit…read moremore often then added insurance to my bill 6 months after the fact and the owner I believe named Adam didn't care one bit and told me that what's the insurance is for. I'm highly allergic to mouse feces and can't go into unit for longer than 5 min and my bed, couch, etc will most likely end up in a landfill. Do not recommend and won't be using again!

I have been renting at a storage inn Lansdown since September 2022. The facility is well…read morekept.Always clean and the prices have everywhere else beat. I know this because I have thoroughly shopped around. Above all this customer service has been top-tier.John the storage manager has given myself and my family Gold standard customer service. I would never go to another storage unit because of him. It is also a very safe and secure unit.

Great facility with easy access. Clean and well organized. The property manager Matt was easy to…read moreget ahold of and great to work with.

My realtor recommended Ample Storage St. Charles due to the location, price and past experience she…read morehas had. The facility is clean and well lit at night with easy access. I was no longer needing to store my stuff there and had a few days off and cleaned it out on the last day of the month. I called to find out if I could close out my account and Scott graciously waived the 10 day notice so I didn't have to pay another month. Thank you Scott and Happy New Year~

Ample storage was a 5 star place of business, quick response to inquiries or issues. A Very…read morereasonable and friendly owner who was involved. Unfortunately it sold to some A hole. They raised the rates and never informed clients. Then they charged late fees double the increase price and put locks on storage units and blocked you from entry by deactivating your entrance code without ever informing you. No one is ever there on site, No one ever answers the phone now and the recording says we are on another call or out of the office. BULL S. 3 weeks later and the locks are still on the units even after the increases were paid. No one returns or answers the phone. Now the mailbox is full and you can't even leave a message, its a endless loop telling you to leave a message but you can't. AVOID AT ALL COSTS!!!! If I could give a 0 or a negative number I would. Customer service or Human Courtesy does not exist at this place. Reporting to the BB bureau and letting YouTube know! I might add that I have not missed or been late with a payment in 4 YEARS!!!

We used Storage Masters Chesterfield to store items from my mothers home when she moved to senior…read moreliving in Chesterfield. Mark was particularly helpful in helping us choose the size unit that was right for her things, based only on photos I had taken of her things. He saved us even more money by recommending we take a 2nd floor unit in their temperature controlled building, since we would be going in/out a lot to the unit. Used their truck for a nominal fee to move the things into the unit, and once I got the hang of using the cart and elevator to bring things upstairs, all went well. I recommend using Storage Masters Chesterfield for whatever your outside storage needs are.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

Great location. Easy process both signing up and ending my contract…read more Property was clean and well kept. Patty was friendly and easy to deal with. 24/7 access is nice too, not that I was dropping things off in the middle of the night, but having the ability to go when I needed was a nice plus. Good experience and I recommend this business.

the manager at this location is never there if she is she is no help. thankfully the number i…read morecalled to do the move in the guy was amazing. but i had an issue with my bill and she wouldn't even listen to what i had to say, she shut the window in my face , refused to help . so i called another location because apparently there is no customer service line and told him . He also got an attitude and was no help !! i would say those two need to be fire then that place would be great , but she ruined it for me and now has lost a friend and myself as customers and i have been there for over 2 years smh . Im positive she is living there . she always has multiple vehicles there washing them and a few dogs that she keeps there . if I could i would rate a 0 !!