Unbelievable experience after many years and many doctors and feeling incredibly defeated I…read morerandomly saw ads for this place and figured what do I have to loose. After one visit with Dr Hefler figured it out. By this point I'd already had 6 MRIs from other doctors meds, injections to no avail. He called me with the news himself not a nurse. I couldn't be more impressed and grateful. I couldn't be more grateful to him after years of debilitating pain someone finally figured it out. He then referred me to Dr Greene for surgery another fantastic experience. All in all I will ONLY ago here for any orthopedic needs and send everyone else here. PT employees are fabulous, nurses and desk staff always made a pleasant experience. Highly recommend.

Beware Dr. Paul Tomaszewski. He is fake all the way through but plays it close to the vest. Even…read morehis scheduler does not know that when telling a patient he will perform shoulder surgeon, he has no such intention but is too (pathologically) scared to reveal this to the patient and tells his well-meaning scheduler to schedule a high radiation CT scan. The only glimpse of the truth the scheduler gets is when asking the patient if Tomaszewski discussed the results of the test and learns he has not. T. strings his patients along when showing up for supposedly pre-surgical visits, maintaining his friendly facade, one of smiles to conceal ill-intent, not being at all specific about the procedure he supposedly is going to perform. When everything coalesces as irregular and the patient asks this provider if everything is okay, not a word is revealed that no surgery will be done. Nothing is okay when complicated shoulder surgery is involved. He comes up with one delay after another. Patient services tries to help the patient but he fakes out patient services too. When trying to make progress and ask if the provider's PA can be present in the appointment, the disingenuous response is that his PA sees his patients by himself. Patient relations called the PA to arrange an appointment with the PA who admitted that he does not meet with any patients independently. Dr. P.T does not want the PA to know that he never explains anything about the procedure or what to expect. When asking to buy equipment sold in company store, Tomaszewski says only he can bring the patient to the store and he sees patients and there's no assistant to fill in when he knows all along that there is an equipment rep that he is supposed to tell the patient about. The equip rep learned of his story and was perturbed. Tomaszewski has no role. He tells patient relations who the patient needs to contact to confirm the culminating pre-surgical visit will occur, because he won't return a patient's phone call, he tells patient relations to tell the patient they do not have to show up. The patient must to learn how to proceed and finally learn details about surgery. Once there, the provider alleges he did not return the call as he knew the patient would show up. He is evasive about his past experience with the procedure in question. In fact he's evasive about his background, having come from a factory-style NYC hospital to work in a holistic environment. He keeps saying surgery will happen so the patient doesn't make other plans but gets worse during the season-long wait until he sends a surgery order replacing visit notes which states to feel free to call before surgery if any questions and then when calling he admits the claims on the order are wrong and he is not performing surgery. The patient learns NOTHING from him. I invested much time making all of the arrangements for surgery, then having to apologize to all my helpers. The only way to talk to him is in an appt. He says he refuses to look at or respond to portal messages but his scheduler reveals he gives him his portal messages daily and he reads them. He won't respond. The secretary confirms he reads them every morning. Recent development: Someone new at ONS. Her name is Barbara Santoro. She's strictly administrative, also having worked in NYC typical impersonal style environment and unfamiliar with what distinguishes ONS in general, save for Tomaszewski and now her. In contravention of patient relations' genuine role of patient advocacy she believes when a provider engages in misconduct, the victim of it should be banned. She learned patient services is trying to intervene in recognition of a problem with this provider. Santoro, totally out of place at this office, acting to change its nature and undermine just moved this provider to a new location, rather than arrange his discharge. This worsens the problem. Now a new group of patients will be subject to his deceptions which are known and about which he has been spoken to. She discharges the victim who lost months, went along with fakery, showed nothing but respect knowing something is wrong. She ensured that he can victimize more because he brings in money at least for 1 appointment, never mind the right provider is there, and providers at the same place recommended others to me who can help. She canceled my appt with one to ensure I am denied help and the problem provider is protected, meaning patients are at risk. She ensures you're denied care, a 1st for this place, and that a problem provider is retained. Don't seek help when you discover any provider's irregularity here. With Dr. T it won't show on the initial visit. Just don't do a CT scan. You won't have surgery. Just see another. No matter how much harm this provider does, Sanoro's agenda is to protect him and remove the insightful patient. Don't be fooled by her asking you about the problem. It's not to help but undermine you.

Finding Proactive and their staff was like finding a blessing from above. Having sprained my knee…read moreand was walking with a cane they came to my rescue. Bill and his staff were so knowledgeable, friendly and comforting to work with. The atmosphere is relaxing and I looked forward to going for my treatment. I am found their level of expertise for each patient was remarkable. Definitely a 5 star facility.

I've had two occasions to work with them. They are very professional and very good at what they do…read more Always a pleasure to get treatment from them.

The staff is incredibly supportive and they know how to make you heal properly. Gema is a great…read moreleader and I was also fortunate to have a grad student present. Everyone I worked with did a great job to get me to where I needed to be (especially after the severe injury I had). Thank you StarPro!

My therapist, Mengyao Liu, was excellent. She could not have been more knowledgeable, caring or…read morecompetent in any way. Starpro PT is a wonderful place. Every person there, from Chris at the front desk, to Tony who is charge of everything, to Maya, Jenn and Rob, are fantastic. Together they make Starpro a place I will always go when I need Physical Therapy. There is not a person there I would hesitate to recommend. Larry from White Plains

My physician gave me a prescription for PT in September 2025. I decided that my arm would just get…read morebetter, but I was very mistaken (and foolish). I finally started PT in March. I went in as a non-believer, but oh my goodness! Was I ever wrong! Jessie and Stephanie were vital in helping me get my range of motion better! There was a time when I couldn't reach back with my left arm to put on my seatbelt without almost crying in pain. I had trouble in the shower washing my back. I had trouble putting on my winter coat. I had trouble getting dressed by myself, and would have to recruit my husband or daughter in order for me to get my clothes on without yelping in pain. AON has given me the use of my arm back! Once again, I was a non-believer - now I would encourage anyone to get there ASAP if they need Physical Therapy. It helped to change my life for the better! Thank you to Jessie, Stephanie and the rest of the staff for their expertise!

Eight weeks ago I came to the AON location in Brewster with a slight tear of my meniscus. I was…read morelimping/in pain. Today I finished my last session of twice a week PT and thanks to Kevin and his amazing team I am pain free and no longer limping. The staff is always polite, helpful and professional. Also I recommend this location as I saw them help others with all kinds of issues. Always patiently helpful...John Schlick

Make sure you fully understand the costs before committing to services from these folks. We were…read moretold $150 for the initial session and $100 for the 3 following sessions. Then we got a bill for $1500. They stonewalled us for months, telling us they would "look into it." We even paid the $450 (which they cashed). According to one staffer, apparently we were quoted the "uninsured" rate, even though they asked for our insurance information when we were quoted. In any case, after the last interaction, in which "Leslie" told us this was resolved, we got a collections notice in the mail.

I had major back surgery and started at PPT in Katonah on July 3, 2023. I have been beyond thrilled…read morew the place, the upbeat atmosphere, the toys and machines they have, the therapist' and with the progress I have made ( as is my surgeon). They don't baby you but they do push you to get as healthy as you can as quick as you can while understanding each body is different - so they make a plan to fit each individual and they listen to you. Each person who works there knows just about every patient and will help out whenever they can. It's a place you can feel very comfortable while rehabbing. Most importantly I feel they got me back to where I can do many things I could not do before surgery. I will always be grateful and if I have a need for PT in the future I will go back there without a second thought. CS

I had my first appointment yesterday and I can only say that I'm incredibly impressed so far…read more The process began with calling their office number and a super helpful person walked me through the process of scheduling my first evaluation appointment. That appointment takes about 1 hour and reviews your issues at great detail. We also started the treatment right away and I received a customized exercise plan for home too. Scheduling an appointment is a bit tough as they are in high demand but they call you if a last minute cancellation occurs. I was fortunate and only had to wait 2 days. One "gripe" is the somewhat redundant paperwork but it was worth it in the end. I also recommend to book follow-up appointments right away for at least three weeks out. Didn't I say they are in demand because they are just awesome.

I broke both wrists, had surgery and in-patient rehab, needed ongoing PT for months. So grateful…read morefor these people; Megan, Vicky, and Pat are all knowledgeable and caring. As my therapist, Megan inspired trust and optimism during a dark time; from Day 1, I felt lucky to have found her. Recovering is a long painful slog, but coming here is uplifting and even enjoyable.

The physical therapy I had here enabled me to walk (pain free and steady) following a hip…read morereplacement. I think I would still be hobbling and using a cane without the therapies I received from Alice and Melanie. Kudos and my thanks to the entire staff for a well run patient centered treatment center!

Professionals are personable, focussed and on top of what I need. While schedule can be crowded,…read morethey work hard to fit me in as it works. Environment is serious about the fix/exercises but enjoyable as you have to spend time there. Alice and Sue are a good duo. Highly recommend

I went to performance optimal health for PT a total of seven times and immediately after I said…read morethat was enough I got a series of charges on my credit card totally over $2500. They had not previously disclosed the extraordinary cost (the therapist juggles multiple clients at one time and they bill each client $360/hr) or the fact that insurance would cover none of this expense - zero dollars. Their billing practices are borderline criminal.

Physical therapy just doesn't get any better! They have an incredible, and unusual, overall…read moreapproach to treatment. Madde is a great therapist and all PT aides are knowledgeable and personable. This is now the only place for me.