We just purchased an older house in Charlottesville and moved in three days ago, needless to say we don't have many contacts so we took a referral from our realtor and made an appointment. Bill showed up when he said he would and as it was raining took great care to not bring mud into the house (I wasn't worried about it, we are still unpacking). We had a lot going on with the locks- the previous owner took the keys and blanked the reprogram code on the electronic lock on the front door. Bill took it in stride, knocked out each issue (drilling, redrilling, shimming and on and on, like I said, we had a lot going on) and even knew the minutia of the coding on the front door. The price was reasonable, especially considering the amount of work he did. He cleaned up his work areas when he was done and he didn't even mind the nightmare dog we have (we love her but she's a handful). He was professional, had a mask, answered my idiot questions with expertise and even kindness. Our best locksmith experience of the five houses we've owned. read more

Bill Roberts of Access Locksmith not only provides prompt and professional service, but delivers his service with a friendly, caring demeanor. We had locked ourselves and our young children out of our home this evening, and Bill responded to my call promptly and gave an honest estimate of how long it would take him to come out. Not only that, but he sent several texts to keep me updated about his arrival time. I should mention that Bill was nearly home when I called, but turned right around and drove 30 minutes back into town to help us. Now, I know his service is 24 hours, but I still appreciated that he came out. Bill also spent extra time explaining how our locks work and how we can re-key them ourselves, since we just bought the house. Not only that, but his pricing was very fair and there was absolutely no concern that he was taking advantage of our situation. For his tireless smile and obvious expertise, I highly recommend Bill for any lock work you need done. read more

I recently purchased a home built in 1952. The deadbolt was in dire need of replacement and no matter how hard I tried to get that replacement to go in properly, it simply wasn't happening. After a lot of cussing and throwing a fit, I called Access Locksmith and I cannot say enough how pleased I am!! This was a Saturday, late afternoon, UVA game on and Bill came right out. He took the time to make sure the new deadbolt was in properly and not at all crooked or unsafe. And the price was beyond fair! If you have any lock issues, you need to call Bill. He'll get it right or break his back trying! read more

He was amazing!! He was extremely reassuring and patient. He had other calls coming in and didn't leave us to go even tho it would have made complete business sense since he could have done 10 paying jobs in the amount of time he helped us. Our home is extremely secure from the type of no-pick locks, deadbolts on everything and even unforgiving windows but he continued to stay and help us. He finally got us in through just pure persistence and unwillingness to leave us locked out. We truly appreciate all his work and would HIGHLY recommend him in any situation. read more

Got out of work and realized I had left my keys in the car. Immediately panicked because I figured nobody would be able to help me out with the virus stuff going on. Looked up locksmiths near me and Access Locksmith popped up, called the owner Bill who got to me in less than 10 minutes! He had no trouble unlocking my car and really helped me out when I thought nobody could. It's nice to know in times like these, Access is still helping people out. Would definitely recommend for anyone in any locked out situation! read more

Outstanding! I locked my keys in my car on a Sunday evening, & Bill arrived within 15 minutes, solved my problem within 5 minutes, & taught me that my auto insurance company would reimburse for the services paid (that saved me quite a lot of $!). Access was the ONLY locksmith open on a Sunday night, so I am grateful for his availability, & more grateful for his speed, friendly demeanor, & information. read more

I locked my keys in my car early this morning. I've never had to call a locksmith before so I wasn't sure how everything was going to go. I called Bill, and within 30 minutes he had my car unlocked and I was good to go. I couldn't have asked for better service or a nicer guy. He made this whole process very stress free. Thank you very much Bill read more

Bill is great! Locked my keys in my car (obviously) and he was quick to answer and help! He came quick, took him about 7 minutes to get into my car (my car is one of the hardest ones to get into) and he was done! Nice conversation, small business and efficient service. Couldn't ask for anything better! Thanks Bill!! read more

This afternoon, I was in a panic, after I realized that I had locked my keys in my car. Bill came promptly out to help me. He was so very pleasant and supportive, and he advised me to submit the receipt to my insurance company. His pricing was very fair, but I am so grateful for his help. read more

Bill with Access Locksmith saved my day! I locked my keys in the car at the Trader Joes and he was there within 15 minutes. Friendly and professional service. Took caution with my newer car. Will be recommending to friends! read more

I was visiting Charlottesville and locked my keys in my Honda Accord. I called Access Locksmith late at night and Bill showed up promptly and retrieved the keys out of my car. I recommend Access Locksmith highly! read more

Quick service (he came as soon as I called), delightful guy, and really reasonably priced--fully $50 less than the other locksmith I called. Couldn't recommend Access Locksmith more highly! read more

Bill was prompt, honest, and so helpful when my roommate locked her keys in her trunk. I highly recommend their services, and am grateful for their speedy response! A good team. read more

Locked my keys inside my car at rest area on I-64. Bill showed up fast this morning and got me back in my car. Thank you for quick service!!