if you want the feel of belonging to a big city bank that cares nothing about you then this is the place for you! won't answer the phone or return your calls, if they do they are rude and unprofessional! charged me a late fee when I was two days late waiting on an insurance payoff read more

This has been my Credit Union for over 30 years, since I was a child and it was still Oneida Ltd. Credit Union. They've always had the best service and great communication. Having moved to a large city, I've always enjoyed working with the small credit union, where I can still call and people remember me and ask me how my dad is. It's just something that doesn't happen much anymore, and it makes me feel comfortable. The only reason for four stars instead of five is that it's taken on a bit of a corporate feel in the last couple of years. When my husband called the manager instead of a loan officer the manager was curt with him, rather than simply saying "let me connect you with a loan officer, I'm not the right person to talk to about this". Then they denied our loan for a scooter without telling him that they needed BOTH our pay stubs, because we needed dual income to qualify for it right now. I don't think that would have happened five years ago - they would have worked with us and made all the suggestions that we needed to hear to make it happen. I'll still use ACCESS FCU because I like supporting smaller, local businesses (even though it's not local to me, I still feel like this is "my bank"). If they had ATMs in San Francisco I'd do all my business there! read more

Access Federal Credit Union has been my bank for approximately 20 years. I have always been satisfied with the service until this past year. They have gone through some changes such as personnel and attitudes which is taking away the friendly neighborhood bank feel. i was told by the Clinton branch manager to put my money where my mouth is and put it in a CD in their bank. I have decided to put my money in a different bank instead. read more