Christine Jarvis was very helpful in resolving my issue. Very efficient and professional.read more

Had State Farm coverage for many years; homeowners, life, auto, umbrella. Decided to switch to…read moreanother insurance for everything after a decidedly negative experience with our daughter's auto insurance, which was also through State Farm. Christine has made it the most drawn out, painful experience possible. After canceling a life insurance policy we were yet again charged for it. When I asked about the refund for it in an email that I sent her I received no response about the refund. Our new auto insurance has now sent documentation twice, both by fax and email. I had a phone call with her last week and during the phone call she stated that she had everything she needed and we would be refunded for the difference in premium that was already paid... 45 minutes later she sent my husband an email saying she didn't have the proper documentation to cancel the car insurance. We have been getting a complete runaround. I understand the need to show proof of new car insurance before canceling a policy, but having the entire declaration/ policy sent from the new insurance with the appropriate dates, along with the new insurance cards with the same information should suffice I would think. Going through this whole horrible experience has made me even more thankful that we switched when we did. **edit- in a last ditch effort to resolve the current problem (which has been going on for weeks).I called Christine Jarvis's office again, and was told that they could not speak to me, claiming they could only speak to my husband about the policy. My husband called quite a while back and had me added as a person they could speak to about the policy. Also, pretty odd that they've been talking to me right along and suddenly couldn't. At that point, I decided to stop wasting my own time and went straight to State Farm customer service 800 number. They managed to cancel the policies in 10 minutes with multiple apologies for what my husband and I had been through with this agent. They then directed me to another specialist who asked for all of the details and filed a formal complaint. She repeatedly said that none of this should have happened and the evidence our new insurance provided was more than sufficient, and there was no reason for it to have gotten to this point. Overall, I'd say it's not State Farm that gave us the unfortunate service but the specific agent. When I called the 800-number yesterday they resolve the issue immediately with sincere apologies. I wish I'd gone straight through that route to begin with.

Mark Kotary's office has been the most incredible to deal with in every way possible! They make…read moreeverything so easy and stress free. Brianna is so knowledgeable and helpful. We will never go anywhere else! Thank you for everything you do for your customers!

From the owner: Welcome to the Mark Kotary State Farm! We are here to insure your family from the unpredictable…read morethings in life. We offer Auto, Homeowners, Life, Small Business and Health services, and our team of professionals are here to help you and your family. We serve the communities of New Hartford, Utica, Clinton, Whitesboro, Rome, Sauquoit, New York Mills, etc. In addition to Oneida County, we reach and welcome to assist in Herkimer, Hamilton, Madison, Lewis, & Onondaga counties. License #: NY-LA1626760, NY-PC1626760, PA-1168960

I've been a customer with Cathleen's Allstate and have always had the best service! Her staff is…read moreextremely polite and knowledgeable and Cathleen always goes above and beyond! I have auto home motorcycles and life insurance and wouldn't trade this company for the world! Thank you for always putting your customers first and treating us like family!!! I'd recommend you to anyone and everyone!!!

This review is specific to our communication with Cathleen Fournier…read more She's not helpful in understanding our bill rising with each policy renewal. She gave the same scripted reasons for 3 different renewals and when we still had questions this last time, she claimed to not know of things she told us before (but it was via email, so there's proof of it) and then pushed us away telling us to call 1-800# instead. Most importantly she communicates very condescendingly. Her rudeness in her latest email is what urged us to come give this location a low rating. We definitely do not plan to work with her anymore and will continue to contact Allstate 800# directly.

Top notch service. The girls that work there are very knowledgeable and helpful! I have been with…read morethem for years and have never thought about switching carriers. Keep up the great work girls! Elaine, Robin and Virginia are all so friendly and helpful.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Whitesboro, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. As your Allstate agent, I can help you understand how the choices you make - such as the car you drive - affect your insurance rate. I'm committed to helping you get the appropriate level of protection and make it easy to do business with Allstate.