Love this home town lighting store. Put lighting in our home when it was built. Been back to them…read moremany times and received excellent professional service. Remembered us each time. Most recently saved us when we broke a large glass globe the day of a large holiday party. Sold us the floor display!

First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

Absolutely terrible place to look for anything for your home. Overpriced, poor communication, and…read morehostility from the staff is what you can expect at Ferguson bath. I ordered lights for a house flip that they told me would be ready in a couple days, MAX two weeks. Well here I am 3 months later with NO lights. They waited until the day of delivery to tell me that it would be postponed for two more weeks. Then two weeks later and they keep feeding me the same lie that I'm sure they give everybody. On "backorder because of covid." That is simply a lie! If it wasn't, they would not be waiting until the day I'm suppose to pick up the lights to tell me, need I remind you that this happened multiple times. As someone who buys lights, baths, sinks, faucets, ect. on a regular basis- this is NOT a company you want to deal with.

Fergusons has one of the best showrooms of high-end kitchen and bath fixtures available in the…read morearea. Aimee was very helpful in arranging our purchase and in service after the sale. The showroom has several demonstration areas with appliances set in real kitchens that are beautiful. Many of the appliances are functional. I was able to see what an induction cooktop is capable of doing before making a decision. Fergusons has lighting fixtures, plumbing fixtures, and every bath and kitchen fixture imaginable. Hopefully, I'll never have to remodel our kitchen again, but if I do I'll consider sourcing my fixtures here.

This is an update to my original review. While waiting for…read morethe replacement stove to arrive (during that 2 week wait mentioned in the original review), we were contacted several times by the department supervisor, Antonia, who wanted to stay on top of how things were progressing. Following the arrival of the replacement stove from Lowes, it was delivered and installed professionally, and quickly. The following day, Antonia called us again to verify all was good with the delivery - she then told us she was submitting a ticket to the corporate office for some compensation for our trouble. We got a call the same day and the gentlemen from the corporate office informed us they would be sending us an email with a link for some monetary compensation, which we received that same day. While it wasn't a huge amount, it was a little biggeer than we expected and it was a nice gesture. I updated my rating to a 3-3.5 specifically for the help and attention we got ofter our misfortune began - the shipping agents at the Northwest Store, the Superior Supervisor at the East store (Antonia), and the corporate office gentleman who's name I cannot find in my notes. Lowes did work hard to "make it right", so they got the upgrade. I would still caution anyone using them to remain VERY detail orientated, and ask even the simplest of clarifications to make sure you understand what you're getting. Follow ups are a MUST as the sooner you catch an error or mistake in their process, the easier it might be able to adjust/fix.

Sam Konnor sales did a terrible job!!! He came to the house to determine the correct size our…read moredoors were (bought 3 exterior doors plus hardware) when they installers came here to install the doors. The two storm doors were not at all what we were told they were plus they did not send a deadbolt that was purchased and had to use our old hardware. Customer service is severely lacking as well when I tried to call about a refund. Don't use this store or salesman you will not be happy.

You responded quickly to a frightened old lady's cry for help. Courteous, friendly and helpful…read moreservice. Great company to work with! Dixie Coleman

Worked with their employees and asked him to some extra outlets and and agreed on the pricing then…read morecompany's owner calls 3 months later to charge more because their employees messed the paperwork. They also won't price match appliances. As a new build you have to get your electrical done through them. If you buy appliances somewhere else they charge you an arm and leg to install them. So basically either way you are screwed. So my suggestion please stay away from them .

The Workroom is super cool!! So many things to see and buy. From old Henry's and Shepplars ads to…read moresuper cool Wichita, touristy stuff and one of a kind made locally, The Workroom has a myriad of cool things for you to choose from and experience. I can't wait to return and take my wife!

It is a very nice store if you are looking for unique and items from local vendors. It is a little…read morepricy. My only complaint is that we had an individual with us that has mobility limitations and we were not able to see anything on the second level because he cannot climb the stairs to that level. They are not ADA compliant with not having accommodations to access that level.

Summary: the owner was inexcusably rude…read more I couldn't find an unusual bulb at the big box stores; they suggested Kansas Lighting. I had dealt with them once before in person and they'd been helpful, so I was utterly unprepared for the treatment I was about to receive. I called and a woman answered who tried to help, but she seemed to be misunderstanding what I wanted (I wanted a CFL or LED; she thought I wanted a standard, discontinued incandescent). Once we cleared that up, she put me on hold and a man picked up. I told him clearly what I wanted and he seemed to understand. But he was VERY quick to make the blanket statement that the wattage-equivalency/base size combination I was looking for did not exist at all, despite the fact that I had actually found one (of the wrong shape). He then started explaining to me that ceiling fans have some sort of 60W "limiter" - although I never understood why that was relevant to the current conversation. I told him MY fan had "75W" stamped on the bulb socket; he said, "No, it's 60W." When I said mine was 75W, he said he couldn't help me and hung up. I called back to complain to the manager. Turned out he IS the manager (and owner). Crying by this point, I told him he'd been rude. He unapologetically told me he hadn't. I said that I felt he'd implied I was lying. Again, he denied it and told me "Ma'am, please just take your business elsewhere." I was upset enough by this point to make the empty threat that I'd take my friends too. He snapped, "If they're anything like you, fine!" and hung up again. At this point, I determined to write the owner a letter about the execrable behavior of his employee, but I figured that, given their behavior, they'd never give it to ME. So I asked my father-in-law to get the owner's info. He called them and "Bob" answered. Bob turns out to be both the owner AND the manager I spoke with this morning. When he heard it was about a complaint, he fobbed my father-in-law off on the female employee. She started spelling out the owner's last name (which, by the way, is listed plainly on the BBB's website), and Dad could hear the owner interrupt her in the background, after which she said she couldn't give out any more information. In summary, if Bob really is making it a policy that he doesn't want any customers "like me," which I would describe as courteous, even-tempered, curious, astute, but not fully expert on the subject, it suggests he only wants either customers with encyclopedic knowledge of lighting OR those who are stupid and rude. If it's the latter, it's no wonder he's short-tempered.

They could not be bothered to attend the walk through on my new build. My builder had difficulty…read moremaking contact with them. They emailed an invoice with a bunch of numbers we are having difficulty understanding. I picked out my selections 8 months ago, along with my plumbing, flooring, cabinet ect. It sure would had been nice if they would had shown up to the walk through. I'll be sure to stay clear of them with my companies new builds.

Always helpful and willing to take to products that I can't find. Large selection!!. Great sales!!!…read more Most of the staff are friendly!!! Efficient

Ace Hardware is a good hardware store. Good for finding nuts and bolts, light bulbs, garden…read moresupplies and much more. The staff is very helpful. I really like the new location, it is very convenient. This is a great place to get parts and supplies. Not so great for tools. The tools are over priced but otherwise I have no complaints.