Review - My experience at Denver Mattress, Wichita, KS was one of exceptional customer service from…read morethe minute I walked in the door to the delivery, and all follow-up questions or concerns. My sales associate, David Craft is amazing and should be commended for his knowledge, patience, and honesty. I purchased a bed that had originally came damaged, actually twice. It was clear that something had occurred in the warehouse and Dusty, the manager, assured me that he would take care of this and would do so when it was convenient for me and also inspect any replacement bed before the next delivery.
In the interim, I realized that the bed I had purchased wasn't really the right bed for me. I went back into the store to speak with David about new options and the time he took with me vetting out the new bed, the knowledge he demonstrated in explaining to me the features and pros and cons based on my needs, and the entire customer service/sales experience was AMAZING. When I explained my concerns, needs, and wishes, there was never a time that David forgot exactly what I required in a new bed. His honesty is what up sold me to a new Tempur-pedic with NuFlex Adjustable base.
During my stay (and I spent a great deal of time in the store and multiple visits) David Craft and Michelle Deppe worked extremely hard to ensure the return of the bed that did not work out, and Michelle did a lot of verifying and follow-up to ensure the new mattress would work on the adjustable base I picked out. Further, Michelle, being an owner of a Tempur-pedic, was able to provide me with a lot of tips and great information that new memory foam bed customers should have to make sure they transition successfully. It is a change. The addition of the new sheets, mattress protector, and most amazing pillows make the deal the very best experience and best money I have spent.
The delivery staff were just as incredible. Chase and Joe did an amazing job of ensuring my animals were safe, packaging up the returning mattress set, and then setting up the new adjustable bed. They took some time to ensure I was familiar with its operation, and parts and accessories that came with it. Both are very knowledgable and friendly. Most delivery personnel just deliver and leave but Chase and Joe ensured that I was setup correctly and had all the knowledge in case of power outage, battery backup, and headboard parts that came with the bed.
You can have the best products in the world or the nicest of showrooms, but it is the people, David Craft, Michelle Deppe, Chase, and Joe that I interacted with that make the deal. I am an extreme customer service critic and have years of experience dealing with high-end customers, and this experience was so above the bar and whatever they make is not enough. I have bought two bed sets, pillows, mattress covers, and I will continue to be a loyal Denver Mattress customer.
