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Ferguson-Phillips Homeware

5.0 (1 review)
Closed • 10:00 am - 4:00 pm
Updated 3 weeks ago

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Home interior design

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2 years ago

They were very helpful and the store/inventory was very beautiful and unique. A fun place to visit frequently.

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Furniture Row

Furniture Row

(19 reviews)

$$$

We have purchased furniture from here for as long as I can remember. We have generally pleased, but…read moreour last experience buying 2 leather couches has been awful. We purchase the couches, have them delivered, buy the warranty, the whole bit. 2 couches ended up being just under 6k. We immediately start having issues with one of the couches. The power recline seems to be"bind" when reclined, and the headrest works intermittently. No problem, I got the warranty right? WRONG! The warranty only covers the material, not the mechanical. It was however covered under the manufacturer warranty.......they didn't want to come out to figure out exactly what was wrong, and said "it's either the motor or the switch". Being mechanically inclined, I knew better......but they weren't hearing it. They insisted on ordering both a switch and motor, and assured me that was going to fix the problem.......now hold onto your seat......they ship the parts from overseas (Vietnam, I assume) and the only way to get them is on a shipping container that takes 3 MONTHS!!!!! I wait patiently, parts arrive, and they have me take a day off work for a guy to come fix it. They call me the day before to confirm the appointment. I wait around all day for the dude to show up, and he finally calls an hour after the latest time he was to arrive and says "I can't make it today. I don't know how to install these parts, and I want to go back to the store, learn how, and come back tomorrow"........what a joke. Dude finally comes out and installs parts, and guess what......doesn't fix the couch. So order a new mechanism that will take ANOTHER 3 MONTHS!!!! Time has come and gone again, over 2 weeks past the projected date of arrival......and still no parts. In the last 2 years I have spent over 10k in furniture here, and that may not be much to them, but it won't be happening again. STAY FAR AWAY, or pray you don't have issues!

We went in to look for a mattress. Joe was very helpful, but not pushy in finding what we wanted…read more Ordered a split king to accommodate my husband and I's separate needs. He didn't smother us during our visit. Was there for info then left us alone to decide for ourselves. We also looked for a sectional. However, we did not purchase one at this time. The sales lady for this was over selling and followed us everywhere. Was very informative, but never left us alone to talk amongst ourselves to decide. We did find one we liked but not the price so we decided to hold off.

Ferguson-Phillips Homeware - furniture - Updated May 2026

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