Amazing place to live. Amazing staff. Amazing community. I can walk to everywhere I need to go…read more Parking is great. The events are fun.

The one star is only for the location. Close to everything, walkable and very convenient…read more Otherwise, nothing is as marketed. Over the 12 months as a tenant, there was homeless sleeping on the property between the walls and the bushes, reported to staff, they knew it, did nothing. Gates were continually broken and now they have been removed, kids from nearby QT walk into the property at night and vandalize cars (happened twice), over 20 emails from management warning tenants to stop smoking on property, however their own maintenance manager smoked behind the pump house in his golf cart hiding, the staff knew but did nothing, the property has many, many smokers, so do not believe the marketing that it is a smoke-free property, there never is a consequence and everyone knew it, just ask the guys with cigars around the shared fire pit that don't care what you say. This is the most expensive property in the area, which is fine if you receive all the features and not just marketing hype and lax enforcement. Ask them how many time the rooftop, the game are and the pool have to be closed due to over zealous partiers not taking care of the spaces. The pool was often overcrowded as anyone in walking distance can walk in, the fob access is just eye candy. Do not live here for the amenties, or safety, or if you are looking for a smoke free environment.

I've had such a great experience at The Village at Commonwealth! Christa is truly amazing and goes…read moreabove and beyond to make this feel like more than just an apartment community. She puts so much thought and effort into planning resident events, bringing everyone together, and making sure residents feel appreciated and cared for. You can genuinely tell that she cares about the people who live here. The entire staff is wonderful as well--always friendly, welcoming, and helpful. Having a team that makes an effort to create a sense of community really makes a difference, and I'm so appreciative of everything Christa and the staff do for us!

I've lived at VCW for a little over six months now, and it's been a great experience. There have…read morebeen a few minor issues (nothing out of the ordinary for apartment living), but everything has been handled quickly and professionally by the maintenance team -- especially Malik, who's always been awesome to work with. The leasing office is incredibly supportive and genuinely cares about residents. You can tell they love what they do and truly want to make your living experience top-tier. They listen to feedback and actually make improvements based on it. Anabel and Reese, who I've worked with the most, have been amazing -- but honestly, everyone in the office is wonderful. VCW really lives up to the "village" name. There's a true sense of community here, with pool parties, sand volleyball leagues, and monthly resident events (the wine nights are a crowd favorite -- please keep them coming, even with the new bar!). I moved to Charlotte not knowing anyone, and this place has quickly become home.

The Francis Apartments: Luxury Pricing Meets Third-World Living Conditions…read more If you're considering moving to The Francis Apartments -- let me save you the pain, frustration, and absolute embarrassment of calling this place "home." This isn't luxury living -- it's a case study in management failure. What You Actually Get: A glorified dog park wrapped in a poorly maintained building, managed by people who treat residents like an afterthought -- if they're even around at all. Leasing Office? Nonexistent. The leasing office is closed more than it's open. Need a guest parking pass? Be prepared to either stalk the property for staff or cough up $64 a day to park in your own garage. And if you do catch the leasing agent (especially the white female agent)? Expect gossip, oversharing of residents' personal business, and blatant admission that they care more about their "other property" down the street. Management is M.I.A. -- completely detached from the day-to-day issues here. Residents are left to fend for themselves. Parking = Full-Blown Nightmare * Resident garage gates are temperamental at best -- stuck open one minute, refusing to open the next. * Guest parking is straight robbery at $64 per day. * Event nights? Expect large trucks blocking the garage with zero help from management. * Security is laughable -- cars have been broken into, stolen, and oh yeah -- a homeless man has been living on our floor (4th) for over a month. No management response. Amenities? They Should Be Ashamed. Everything they show on tours is a bold-faced lie: * TVs? Broken. * Fire pits? Haven't worked in forever. * Gym? Half the equipment is out of order. * Grills? Most are completely dead -- if one works, it's pure luck. Six on property but only two work. Only working grills are on the rooftop - fyi. Ask tour guides to turn amenities on. * Pool area? 85 degrees outside and not a single piece of pool furniture to be found. Dog park? It's a poop minefield with broken fences, missing gates, and no enforcement of cleanup rules. Daily Life Here is Gross. * Elevators reek of sweat, wet dog, and whatever trash juice leaked that day. * Trash chutes smell so bad you can catch a whiff from down the hall. * Valet trash? More like valet biohazard -- dirty diapers and rotting food sit for days before pickup. * Carpets? Covered in mystery stains -- think roadside motel vibes, but you're paying luxury rent for the privilege. The Only Things Keeping This Place From Collapsing: * Front desk staff -- friendly and doing their best despite zero management support. Recently, there have been long stretches without any front desk staff. Don't forget your key, because you won't be able to get in. Why isn't there a call box on at least one door, like every other luxury community uptown? * Maintenance -- responsive and professional. Final Verdict: The Francis Apartments are the textbook definition of paying luxury prices for slum conditions. Mismanagement is the theme. Everything is broken. No one cares. And if you do move here -- may God be with you. This isn't luxury living. This is survival. ZERO STARS IF I COULD. Wondering why this dump has any positive reviews? Simple -- management is literally bribing residents with $1,000 rent credits for leaving 5-star reviews. Mention an employee's name? They get a bonus too. So while you're reading glowing reviews about "luxury living" and "amazing staff" -- just know it was probably bought and paid for like everything else here. The truth? The Francis Apartments is the biggest scam in Uptown -- overpriced, poorly managed, and absolutely not worth the headache. Save your money. Save your peace. And most importantly -- believe the bad reviews. They're the only honest thing about this place.

Hands down best community I've ever lived at. Granted I've never lived in a luxury community but…read moreseriously let's start with Concierge. They make life SO easy. Coordinating move in, securing packages (and there are a ton), sending food delivery up, and providing email notices about local events.... They're just all around a huge help. One concierge rep that stands out for me is Christina. She's organized and efficient and has an awesome personality. Security, Arion, is awesome as well. He's so friendly and courteous! Leasing staff are all super nice. They've recently had some changes with their phone system so if you're trying to lease here and are getting frustrated with contacting via email, please give them a break. They're equally as frustrated but when you connect with them they will give you a great experience. The amenities are very glamorous. HUGE pool and pool deck which does get very busy in the summer. There are a ton of non-residents but everyone is really friendly so I haven't been bothered by the non-residents hanging around. Great gym, lots of equipment and space so crowding is rare. Towards the end of 2023 The Apartment Life team put on some awesome resident parties. I made some great friends and the turn out is always really great. There is a lot of thoughtfulness that goes into each event and those details really shine. Neighbors are very quiet and I hardly ever cross paths with anyone in the hallways. Elevators always work unless it's a moving day in which everyone should pay attention to the concierge notifications for their local elevator reservation times. There are a fair amount of homeless that wander out on the boulevard but they've never bothered me... I also have a bigger dog so that could be why. All in all I've 100% decided to renew my lease because I cannot imagine having a better experience anywhere else. I moved here from Dallas never stepping foot in NC and this community was the best choice considering the close walking proximity to work, bars, restaurants, and the light rail literally attached to the leasing office makes for easy commute to NoDa and Southend.

I find it ironic that all of the recent five star Google reviews have popped out of no where when I…read moreknew of 20+ residents excited to end their lease and/or try to end it early due to how management has handled things at the Lincoln. I lived at the Lincoln for two years and it was wonderful for the first year until Willow Bridge took over. The garage gates were constantly broken allowing anyone to access the building making myself and other residents feel unsafe - on top of this, there were a couple occasions where non-residents would enter the building when gates were broken and dispose of their human waste in the stairwell. The broken gates also led to car break-ins on multiple occasions. Communication from the leasing office is horrendous. The morning of September, 16 this email went out to residents: This is a friendly reminder that, as previously communicated, the fire alarm may sound intermittently from September 16, 2024, to September 19, 2024, as we continue to address the issues uncovered during last month's annual fire inspection. Please do not be alarmed when the fire alarm activates during this period--it is part of the necessary repairs and safety checks. Ironically, there was an actual fire that night at the Lincoln and many residents did not evacuate immediately due to that email. I personally had to run back into the burning building to grab my cat as I believed too this was testing as stated in their email earlier in the day. The icing on the cake from this night is two members from the leasing office were seen walking around the building laughing after residents were displaced and uneasy from a hectic night. A couple members of the leasing office are rude - they'll be nice to you when you tour. Once you're a resident, you're an inconvenience to them. One instance - myself and another resident went to grab a package from the office and the leasing agent working did not say hi when we walked up to the desk, but instead put his hand in our face and said "hold on". The apartments desperately need to be updated. They have outdated appliances and warped cabinets. I was told for a year and a half that my cabinets would be replaced due to warping - ironically they were replaced the month I was moving out. Residents were excited for office spaces to be added to our mailroom. However, the construction inconvenienced residents for several months only to be told they had to pay around $50 a day to rent the office spaces. When I was touring other complexes in South End/Dilworth, all of them thought that it was unheard of to make residents pay to use office spaces in an apartment. Not to mention, all of these apartments had nicer office space amenities. You can see in other reviews about illegal activity happening, pictures of dirty walls and overfilling trash cans as well as other instances when staff treated residents as an inconvenience. I have some photos from my experience living there below - The one positive thing about this apartment was their amazing maintenance team. They do not get enough recognition. There are many more issues I've had with the Lincoln but these were some of my biggest concerns when living there. I would not recommend this apartment to anyone as there are many other apartments in the area to choose from.

These people said they wanted a review from me about why I didn't renew my lease, so I wanted to…read morewait until after I FINALLY received my security deposit...2 months later. Which, they would've never given it to me if I didn't copy corporate on my 5 emails asking where it is. They gave me excuses that made no sense. 1. Maintenance takes forever to fix anything-my HVAC was broken for 5 months-they were too lazy to come and look at the actual unit in my place until I had no heat in the dead of winter. Didn't get fixed. In the summer, They just put free-on in the unit on the roof to put a bandaid on it, and it still ran poorly. 4 maintenance requests later, they finally put a portable fan in for a week before they actually fixed my unit. So I had a very high electric bill for half a year. There was a broken door handle in my stairwell so you couldn't get in from the stairs. It was sitting there for 2 months. Probably still on the ground. And dog poop everywhere within the community. 2. Drain gnats-they live in the pipes and don't go away 3. Parking and registering guests-you think there is ample parking for your guests. But you have to register them every time and regardless, some of them get booted anyway. The parking for residents is atrocious. There are more compact space than anything. And more SUVs than compact cars. My car got scraped because there was no way for me to get out of the parking spot unless I wanted to hit a van. And don't even think about parking in the visitor spot for lack of parking-you will get booted. 4. The leasing staff are terrible. They are either never at the front when you walk in, or if they are, they don't acknowledge your presence for 20 minutes. The only people they have respect for are the ones signing a lease. So after you sign with them, be prepared to be treated like a non-human. Also, not sure of the package situation now, but when I was there, you better pray for your package to be in a locker because when you go to the office to pick it up, they act like you're a problem for asking for it. There are so many other communities in the Dilworth area that are worth looking at-with comparable amenities and pricing before you settle with this place. I moved as soon as I could, and that wasn't soon enough.

This place is a joke! There is no parking ever, even though there is a parking deck, the bald head…read moreold concierge guy is always rude like he just hates everything and everyone. Poop all over the place, including hallways and sidewalks. People be smoking weed 24/7 in there apartments and can be smelled outside. People be grilling on their porches when they aren't supposed to. Maintence doesn't do anything. The condition of walls and doors are terrible. Smells like trash always in the halls. Save your money, and go somewhere else!

Sophia in the leasing office has been very helpful after the lease was completed. She has assisted…read morewith technological challenges and general information. No issue large or small she has helped resolve! Her assistance has been kind, supportive and informative which adds to my postive experience living here! Thank you Sophia

I've been living in this complex since 2013. The growth that has happened is amazing and I guess…read morethat's why I haven't left! From the new office with a gym to the new pool we now have, it is very exciting to see. I'm now in a newly renovated two bedroom apartment and I love it! My view from my apartment is great, and I'm able to enjoy the luxury for a great price. The staff in the office is extremely friendly and they enjoy helping me if I'm in need. This is an overall pretty good place to call home.

Let me start by saying.. I drove past this place twice. I even pulled into the complex and then…read moredecided to leave because I didn't think it would be my kind of place, but let me get started on this review. First off, The Edge @ NoDa is a hidden gem. I walked into the leasing office and was greeted by a lady named Danielle who has to be the most genuine and sweetest leasing consultant I've ever come across. I talked to her, letting her know what I was looking for and we toured a one bedroom apartment. I was VERY impressed with the size of the apartment. They just renovated the apartment as well with appliances, new countertops, carpet, and paint. Seeing that a good population of the complex was young, I was thrilled to do an application. By the way, I've NEVER looked and leased before. I filled everything out and in about three days, I was confirmed for an apartment to move into in July! I went back into the office to sign the lease and I wanted to look at the apartment one more time just to make sure I was getting everything as promised and Danielle was more than welcoming. She also does not pressure you in any way, shape, or form. She even offered me her dining room table because I'm starting from scratch with furniture! She encouraged that I made sure this is what I wanted. So I signed my life away and I am beyond excited to call The Edge @ NoDa home! Also.. They are EXTREMELY pet friendly! $200 pet fee and no pet rent? You just don't find that in Charlotte. And the fact that you go on a month to month lease after 12 months with the SAME RATE?!? One, I plan on getting a black lab. And two, I'll be here for a while. I would definitely recommend this complex for any young professional who is looking to thrive in the NoDa area and who would want to be in an area that is growing very quickly. I work uptown and it only takes me 7 minutes to get to work. In traffic, about 10. Seriously. Check this place out. This area is only going to grow and you better get in here while you can. Cavalier Management is seriously a company that is for their residents and is not a money gobbling mega-management company.

I can't say enough good things about Glenda and the team here at One305Central. I've had a great…read moreexperience living at this apartment community on two separate occasions and would highly recommend it to anyone looking for a comfortable and well-managed place to call home here in the heart of Plaza Midwood. From the moment I moved in, the staff has been friendly, responsive, and genuinely helpful. Any maintenance requests I've submitted have been handled quickly and professionally, which really makes a difference in day-to-day living. The property itself is always clean and well-maintained, and you can tell that management takes pride in keeping everything in top shape. Glenda communicated to me they were making updates to the community, gym, and pool... and guess what? She did exactly that! That's a rare thing in this industry. The amenities are a huge plus--everything is modern, accessible, and adds real value. I especially appreciate how quiet and safe the community feels, while still being conveniently located near shopping, dining, and major roads. Overall, this has been one of the best apartment living experiences I've had. If you're looking for a place that combines great service, a welcoming atmosphere, and a well-kept environment, this is definitely worth checking out!

Very disappointing experience overall. My normal rent is around $1,400, yet they are trying to…read morecharge me nearly $2,400 for just 25 days because I didn't give a full 60-day notice. I understand lease policies exist, but management completely refused to work with me or show any flexibility whatsoever. For a place that already charges high rent, the customer service is terrible. On top of that, the apartment is right next to train tracks, so you constantly hear loud trains throughout the day and night. The noise is enough to disturb sleep and shake the building at times. The walls are also extremely thin, so you can hear neighbors talking, walking around, TVs, music, and doors constantly. There is very little privacy or quiet here. The office staff is also unfriendly and unhelpful anytime you try to discuss concerns. Definitely not worth the price

Subject: Concern Regarding Phone Call Received on Aug 11, 2025 from The Mint 425…read more Dear Greystar, This morning, I sent an email requesting a face-to-face meeting with Richard, the property manager at The Mint 425, to discuss my final account statement. Instead of a meeting, I received a phone call from Richard, during which he had Chianne on speaker phone. During the call, I attempted to express my concerns, but I quickly felt that the tone and comments directed toward me were unprofessional and inappropriate. I was particularly offended by the claim that I had never requested a move-out walk-through, which is not accurate. The conversation became confrontational, and I felt personally attacked by both Richard and Chianne. Due to the nature of the call and the way I was spoken to, I made it clear that I found the conversation inappropriate and unprofessional, and I chose to end the call. I am now requesting a call from Greystar upper Management for The Mint 425 to resolve the matter respectfully and professionally. Please let me know a suitable time to speak. Sincerely, Yolanda Jenkins

I wouldn't want to live any place else uptown Charlotte! we have the best management team, the…read moreperfect location and the best maintenance staff! I love The Mint 425! Sincerely, Phyllis Brooks