I get it. Refinance rates are really low, the Adverse Market Refinance Fee is ending, we continue to suffer the effects of COVID-19, and people are busy. So why bother advertising a low rate on bankrate.com if there will be no follow through? I communicated interest in refinance information with Accelin last week via bankrate, and received a voicemail and email from an employee. The email seemed automated, asking me to reach out for a quote, or to apply with an embedded link. Very hesitant to apply without more info, I instead replied to the message, briefly describing our past refinance experience, as well as what we were interested in pursuing right now. I asked if I needed to apply for the quote, and was told I didn't, but to answer several questions. I did so. I was told a response would be provided in a couple days. It wasn't. What I have received are a few communications asking me to contact the representative since I'm interested in a refinance. I responded to the first one, a text, saying I had sent the requested information, and asking if it was received or if I should resend it. Crickets. A couple more texts/emails from the rep since then indicate that no one appears to be reading my email/text replies. A waste of my time and theirs, too. read more