I love this FedEx location! There are other locations closer to me but I go out of my way to come…read morehere! Stellar customer service. This location gets quite busy but the staff is always attentive and works efficiently to take care of everyone. I ship with FedEx often due to my employee discount, and the staff here never gives me trouble - I've had terrible experiences at other locations where they basically will do anything to avoid dealing with me. Sometimes I will bring an item without packing because I am unsure of the shipping rates, and I've never had a problem getting assistance with that here. I wish I could say the same of other locations, but until then, I will keep giving this location my business. The store is always clean and organized, and it's always a pleasant experience. Thank you!

This used to be my go to office but service level has completely tanked at this location. For last…read morecutoff it would be helpful to check for customers that are in line before 6 pm. Instead of spending time advising about another location, help the customers who patronize your store. Second time they've referred me to the Addison location and rest assured there wont be a third. SMH, what a shame.

Ashlee helped me so much! I needed to print a lot of stuff for a party and she helped me with…read moreeverything I needed. I was in there for a long time because it was a large project. Also Eric and Alex helped me too! So thankful to be able to come to this location for everything that I need.

Very sad that this location is so understaffed and so incredibly slow. Every address they type in…read morefor shipments takes at least 10 minutes to enter (not joking). I stood in line for 25 mins just to pay for a couple of self serve laminates. Just not worth the trouble of going to this location.

Helpful and informative. Was able to get stuff done quickly. If you're in need of administrative…read moreassistance they are the place to go

First time using FedEx Office printing services and it was great. Anna answered all my questions…read moreand would check to make sure I didn't need anything. She provided different samples of paper to see which kind works best for my project. I visited on 09/03/25. Just be careful that files bigger than 50mb will need assistance from an employee to print. You will also need to put your files on a flash drive to make things easier for yourself.

AVOID THIS LOCATION! Many other reviews are saying the same thing. Employees are rude and…read moreHorrible. Dropped off a pkg on Wednesday. Stopped in today I person to find out why it doesn't show pkg even being received. Employee has NO idea what to do. He has no answers when asked why it doesn't show being accepted. Accused us of being passive aggressive and told us to leave. He has no answers for us. There is another location NEAR here. Do yourself a favor and look for another location. Worst customer NO SERVICE!!!!!! If I can give zero stars that would be generous.

Not sure what happened because the staff used to be great here but the past few interactions I've…read morehad with the employees have been awful. Not only are they rude but they like to give you the run around on any questions you may ask just for them to say "idk, call customer service". Very frustrating.. Gave this location a few chances since my first bad interaction but enough is enough.

I bought a few small notepads for my mom at Staples today. When I got home, I reviewed the receipt…read morebecause the total seemed unusually high. I realized the $21.99 charge was for 5x8 notepads, which no longer have price tags on the items themselves. After checking Amazon, I found similar notepads for about half the price--or less, with many around $7. I admit I should have checked prices more carefully, but I didn't expect such a large markup from Staples. The service and product quality are above average, but the value simply isn't there. I'll only shop here in the future if I don't have time to order online. That said, the young woman who answered my questions on the phone afterward was polite and cheerful. Because of her excellent customer service, I'm giving this store two stars instead of the one star the pricing alone would deserve.

Typically I expect basic transactions at Staples and nothing else. My visit was strictly to get a…read morelarge document laminated. Angie happily helped me while training another team member with another patron. She noticed that the customer before us left her jacket in her cart by the counter. Angie excused herself and hurried outside to catch her before she left the parking lot. When she returned, she asked if I needed anything else and I had been looking at the banner advertising and remembered my best friend needed one made for this weekend. Angie brought me over to her computer to explain options and the best pricing. I was beyond impressed with her knowledge, multi tasking and genuine caring!

Absolutely incredible staff. For my job, I spend a lot of time shipping large quantities of boxes,…read moreand have been in countless UPS stores... this one is by far the best I have ever been in. They took time to carefully pack my items and did not complain or care once that I had almost 10 giant boxes of items. I really appreciated their expertise and patience with me. 10/10 recommend and I will be using this UPS store whenever I am in the Frisco area.

Need to learn about customer service at this place! Had come in to return Amazon products and was…read moretrying to pull up the QR code and the attendant seemed annoyed to have to wait for 10 seconds and walked away. Let's just put it this way, have patience when you know the customer is trying to pull up the information and the internet is slow. (Which I had expressed). It literally took me less than 10 seconds to pull it up. Crazy the attitude!

I had a very disappointing experience at this UPS Store and would not recommend it…read more I went in to ship a bridesmaid gift that I had previously shipped from another UPS Store without any issues. The employee (who I later found out was the owner) told me I needed a larger box and additional bubble wrap but never discussed the cost before repacking my package. I figured if it was too much I could go home and get another box and come back. When I got to checkout, my total was around $75. I expected the shipping to California to cost more, but I was shocked by the price of the packing materials, especially since none of those charges had been disclosed beforehand. When I mentioned that another UPS Store had only charged me $2 for bubble wrap, the owner responded that the other store "must not be doing well." At that point, I decided to cancel the shipment and take my package elsewhere. I understood paying for the bubble wrap that had already been cut, but then I was charged a $15 service fee that had never been mentioned and was not on my original transaction. I was told that fee would only be removed if I shipped through their store. I felt like I was backed into a corner because I had already incurred enough charges that going elsewhere no longer made financial sense. I felt pressured into completing a transaction after undisclosed charges had already been added. Unfortunately, the person handling the situation was the owner, so there was no one else to speak with. This experience left me feeling misled and disappointed. I will not be returning and cannot recommend this location to anyone who values honesty, transparency, and good customer service.

Love this place so much. Always greeted with a smile They are super friendly and it always smells…read moregood when I come in. Highly recommend for all your shipping needs.

Great service! Relaxed employees with good attitude ready to…read morehelp to the public! Very professional and friendly! Thank you for your good services!!

This community-oriented small business provides wonderful customer service! I have used their…read moreprinting, laminating & shipping services as well as purchasing toys for my grandson, their local honey, trail mix & pickles.... and they have & do even more.