Jeff was cool to work with, as he answered a lot of my (question-filled) emails regarding pole heights, tent leg counts, etc. He also put effort and patience into the emails and invoices, which I appreciated since a few other rental companies took Hawaiian time to get back to me, or lacked reading comprehension skills ("my wedding is in November, do you have a 40x60 tent?" "We have that tent; when is your wedding?" Like really!?) One star knocked off because his team forgot (an item for) our arch and had to drive all the way back into town from Makawao to get it which resulted in having to wait an extra hour or so (time is money!) Really good service and competitive pricing overall! read more

Island Rents Rocks! My wife and I wanted to have a "Mahalo" (Thank you) party for the teams who helped build our lava rock wall (Pohaku Masonry) and our entrance gate (Padilla Designs) as well as our neighbors who endured the project. Fortunately I found Island Rents to help us with setting up a tent, tables, chairs, etc. I spoke with Kara who was so accommodating, especially when they were already booked solid for that weekend. She gave me the good news that they could meet our needs. They called as promised before delivery, and Karsten and Eric (the owner) showed up on time to help set up the tent. They carefully and meticulously set up the tent avoiding all sprinkler and irrigation lines which was a major concern for us. All of our friends and guests complimented us on the atmosphere created by how everything was set up. We will recommend Island Rents to anyone who wants a reliable, courteous and professional group for their special events. Mahalo Nui Loa, Dr. & Mrs. Wendell P. Wong Kula, Maui read more

It was such a pleasure it was doing business with Jeff and the set-up crew at Island Rents! Jeff made renting the equipment for our outdoor wedding incredibly easy, with no stress. I had a few changes ahead of time, and he revised my quote with no hassle and was happy to help answer my questions. The guys who came to set up and then remove the rental equipment were great! They showed up exactly on time, set everything up just as asked and were friendly and able to advise me on a few questions I had. All around wonderful service! The tent, table and chairs were all exactly what we needed, and the bamboo arch was so beautiful, we loved it! read more

Do not use Island Rents!!!! Rachael the owner, is a basket case. Where do I even begin. I went to Maui to meet with vendors. I had already signed a credit card authorization form/agreement with Island Rents as this what they required in order for them to do a walk through of my wedding venue. Not a problem at all, I signed up and had been working with them for months on the rental details. I had an appointment for Island Rents to do a walk through on September 29th. Come September 29th, Rachael no shows to the walk through. I call her after to see what happened and she totally throws her assistant Darci under the bus and says Darci never told her about the appointment. I ask if I could come in right now as my time was limited on the island and I needed to meet with her before I left. I went to her warehouse and spent almost 2 hours going through the rentals, picking out colors etc. She seemed scattered the entire time as she lost my order form while I was there and had to rewrite my entire order from scratch. I was told I would receive a revised quote in a couple of days, no word. I email to check in, I am told she will get back to me soon. No response, I email again. Finally, I receive an email stating Island Rents won't be able to do the job for me. I guess my 2 strings of bistro lighting needs were too much for them. Long story short, not only did Rachael waste my time, flake on an appointment, hardly responded, made me sign an agreement and flaked out, bailed on me when she knew I didn't live on the island and that I couldn't meet with another rental place but she was a total spaz. I would not recommend Island Rents as they are undependable and flaky. Thank god I found all this out now instead of on my wedding day. read more

After reaching out to many rental companies around Maui, I chose Island Rents for multiple reasons. From the very first interaction I had with Jeff, I knew he would be a pleasure to work with. Jeff is easy going, incredibly knowledgeable, kind, and understanding. As I was coordinating everything from the mainland, I needed someone who was easy to work with by email and Island Rents provided this. All email correspondence was handled fast and with great professionalism. He helped plan out everything that was needed. When I came to Maui on holiday, Jeff offered to meet up and show me the options of tablecloths/napkins/tables etc in person. This was a HUGE help to my husband and I and we appreciated being able to pick everything out in person. Additionally, as we needed to amend our order, the team at Island Rents made the revisions with ease and helped us out with everything we requested. The rentals itself were absolutely perfect and in great condition. They were everything we could have asked for and more. The crew including set up and breakdown were friendly and helpful. I honestly could not recommend Jeff and his team at Island Rents enough. Thank you Jeff for everything you did for us! read more

Island Rents provided all our wedding rentals. We worked with them through our coordinator so we never actually interfaced with them directly, but they were great. Their rentals are all excellent quality and they set things up perfectly and on time. We ran into a logistical hiccup as we tried to figure out how to fit the number of tables under our reception tent, but they worked with our coordinator to advise on different sized tables to make it work. At the reception, everything looked great and no one was cramped. They know their stuff. read more

Although we ended up with all of the tables, chairs, and decor we needed, I was not impressed with this rental company and they caused me quite a bit of stress leading up to the wedding. I guess they bought another company called Paradise Rentals whom I was working with at first. Anyways, their invoices and communication were unclear. Every time I contacted them it was frustrating and a tad unprofessional. Make sure you get everything in writing and take down the names of each person you speak with. In the end, Jeff came through and was very prompt. read more

We rented tables, chairs, a Chuppah, a light string, cutlery and glasses for our wedding in Haiku. Rachel was wonderful to work with; very communicative, easy to get a hold of and punctual. Everything they supplied us with was very high-quality and looked great. It was a really nice surprise to see all the decorations and dinner tables looking way better than we could imagine. To sum up, Island rents did a great job of following-up and following-through to provide us with excellent service. They helped make our wedding a really magical experience and I would confidently recommend them to a friend. read more

I rented white chairs and linen for my daughters wedding. The linens were great and the chairs were ok. When they came to pick them up they took a warmer that belonged to the caterer. Several phone calls and messages later Jeff called to let me know it would be the next day before he could find out who picked it up and when it would get returned. In the meantime I missed my return to the caterer!!! Thank you Island Rents. The warmer was returned as promised the next day, and our destination wedding events were rearranged and I missed a few of them because of rescheduling but hey, Island Rents got their stuff!!!! Signed: Frustrated and Unhappy Mother of the Bride!!!!!!!!!!! read more

I rented equipments for my daughter's first birthday party and the equipments are in excellent condition, Vanessa one of their staff did an amazing job helping me over the phone & communicating with her via email, she's very helpful. I got exactly what i needed & i expected. They are very accommodating considering its a small party, i have inquired at other company as well & this actually have one of the best prices in equipment rental that's out there.the only reason why I'm giving them 3stars is because on the day of the party the people that scheduled to set up the the equipments cam a little late than what i expect & informed on. A little late like 30-45min late comes a long wait when your throwing a party. The guys don't even know the location. That probably the only thing hat needs improvement. All in all I'm pretty satisfied & the guys that set the equipments are very friendly & accommodating as far as where i want to set my tents, tables & chairs. read more

Our wedding coordinator, Kara at Your Aloha Wedding Company arranged the linens to come from here. Island Rents has great quality linens with a lot of options, but just slightly over inflated prices. Linens came clean and ready to go :) read more

Island rents did a super-great job for our wedding this September at our friend's house. The tables, chairs, glassware, flatware, chuppah and lights looked beautiful and really made the wedding look like a high-class affair, even though we didn't have an event planner. My husband and I are very grateful for the service they provided. They were easy to reach over phone and email and very helpful after the event when we had to return a glass that went astray. We live on Maui and will definitely recommend island rents to any of our friends that are getting married here in the future. Thanks! Elaine Ryan Paia, Maui read more

Great company great helpful staff! I worked with Chelsea and she always answered my emails and updated my invoice as needed. I was very impressed with their rental tables, chairs, tent, lights! Even last minute additions like walls to the tent was not a problem. She even credited back one side cause we didn't use it. That's costumer service! I will definitely recommend them to anyone!!!!! And they were very familiar with my venue and the property manager of the venue. Also I was dealing w them long distance via living in Tacoma and trying to plan my wedding on Maui. Chelsea def understood that and made me feel confident that everything was taken care of before my big day. read more

Awesome value, great service and professionalism. Karsten and Jeff helped me arrange a couple large tents, tables, chairs, a bar and other odds and ends which made our Maui wedding amazing. Everything was clean and well organized and they were right on time for setup and strike. I genuinely felt they were focused on the success of our event, offering solutions and ideas (like large coolers and bucket coolers for the bars). I would highly recommend! read more

I rented event equipment for my wedding this January - a tent, tables and chairs, linens, glassware and coolers. I chose Island Rents over another Maui event rental company since Jeff provided excellent customer service. I changed my original plans and gave the job to Island Rents! Besides the communication being fantastic, Jeff gave helpful tips, quick replies, and set up the rentals without any hassle, quick and easy. The equipment was clean and in very good shape. When we got back to the event location the next morning, the equipment was already gone! So uncomplicated! I would recommend Island Rents to anyone that appreciates really good customer service over a "I don't want to have to deal with you" attitude provided by others! I would give more than 5 stars if possible! Big Mahalo Island Rents!! read more

We held a wedding in Hana this summer with over 100 guests. The event had two outdoor dinners and, being in Hana, we needed all tables, chairs, tents, lights, etc. for both. Island Rents was an absolute pleasure to work with. From our first call with Kara and Rachael, right through the wedding itself, they were extremely honest, hardworking and professional. All of their recommendations were great as well. We feel very lucky to have found them. read more

Rachael and Eric, owners of Island Rents, were instrumental in making Pacific Cancer Foundation's Aloha Kalikimaka Gala a big success this past November. They provided professional service and delivered and set-up all of our tables, chairs, linens, glassware and lighting. Their ability to provide a turnkey service was a critical component to our event's success and I would highly recommend them. We are looking forward to working with them again next year. read more

Jeff and his team provided the rentals (farm tables, chiavari chairs, cocktail tables, bar, lighting, dance floor, plates, chargers, linen napkins, etc.) for our April 28 wedding in Maui, and made everything about the process easy! Jeff is so easy to work with, understood our vision quickly, and made very good recommendations based on a solid understanding of his inventory. He even emailed me pictures of the table settings with different sized plates along with the chargers we chose so that we could easily select the best size/look. He never tried to "upsell" us on anything, and was flexible with our changes in guest number during the planning process. His team arrived for set up and break down at the time they said they'd be there, and handled everything carefully. We had no problems with any phase of the process! Lastly, compared with other similar companies on island, Island Rents edges out the competition in terms of affordability. All in all, Jeff and his team at Island Rents played a major role in the success of our wedding, and we'd rent from them again 100 times over. Mahalo nui loa! read more

These people are rather rude and difficult to work with. I was planning a destination wedding and my first encounter with Rachel was call me back when you know what you want. At the time I was questioning if I would need heaters for my guests in Feb for an evening event. The next encounter with Kara she insisted that rental items be delivered at 8:30am the date of the event. We had permission to be on the property after 3:00pm. My planner and photographer ended up calling them because I was so frustrated. Then I received a call from the delivery crew who asked where they should set up the tables. Well I rented lighting for a portion of the property. There is a large tree that the lights are hung from. I suggested that the tables be set up under the lighting. The man was very nice when he called perhaps he was new but why wouldn't you set up tables under lights. Especially when the rest of the property was dark. I think the rudeness was unnecessary and both Kara and Rachel could be a lot more helpful since they live on the island and have used this location many many times. read more