This is the second time my husband and I used Matt McCarthy and Leader Bank as our lender. After…read moresuch a smooth process the first time it wasn't a question who to contact again. Matt and his team were exceptional to work, their honesty and hard-work paid off, making sure we understood our options to secure the best rate. It was a seamless process with a very smooth closing.

My wife and I bought a home and Matt McCarthy helped us secure our mortgage. He was very…read moreknowledgeable and a pleasure to work with. We looked at rates from multiple banks and Matt was very competitive. He was able to answer all of my questions and was always quick to respond. We were upfront with Matt and he knew that we were also looking at other banks, but he never made us feel uncomfortable with any pressure. A few months after we closed, I reached out to Matt with a few questions and he was happy to help. We highly recommend.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

My partner and I are first time home buyers and our experience with Robbie Reutzel was great. We…read moreworked with him from November 2020 to June 2021. We got an offer accepted in April and closed in June. Rob was a very responsive and punctual agent. Scheduling open houses and private showings with Rob was very smooth, sometimes we went to a few properties in one day. Rob's feedback to properties were very honest and as first time home buyer's we would have missed those aspect if he had not mentioned it. There was a property with a major tilt and Rob pointed it out...it was making us dizzy. It was great having Rob to help answer our questions about the roof, the heater, water boiler, septic tank age and so much more. He would also provide comps of similar properties that sold recently in the area. Overall, we had a great experience with Robbie and would highly recommend him.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!

My fiancé and I have been house / condo shopping for a few months and it's been such an enjoyable…read moreprocess thanks to our amazing realtor Kip LeBaron. My fiancé and I are all over the place looking for condos, townhouses, single family and multi family houses. We no idea what we wanted or where we wanted when we first started out in our home search but thankfully Kip was so kind and helped guide us along the way. Thankfully we were assigned the most amazing realtor who is so understanding, supportive and helpful. Kip helped my fiancé and I understand what we want. He has shown us so many houses and is always so accommodating on meeting us nights and weekends to see houses and condos all over the place. I really appreciate that Kip never pressures us into anything and instead only educates us. Kip always emails us useful comps and market info and trends that help guide our decision making. If you are looking for a realtor or just any guidance / advice I definitely recommend reaching out to Kip. He represents us in buying our house but he is also a great sellers agent as well. I recommend reaching out to him if you are thinking of buying or selling your home Kip@lamacchiarealty.com

Agent working for them was untrustworthy did not have permission to list house and filled out forms…read morewithout owners knowledge.

My wife and I had the pleasure of working with Neredia Vega and her coworker to set up new bank…read moreaccounts for our teenage children. Both ladies stayed about 30 minutes past their shift to finish creating the accounts and debit cards...they insisted on staying even after we told them we could come back the next day. Neredia also helped our children install and log into the Metro phone apps. They were friendly, knowledgeable and great with our kids....exceptional customer service that exceeded all our expectations! I highly recommend banking at Metro 4 Paradise Rd. Salem!

It's unfortunate that most times when I come into the Salem branch the kids behind the counter only…read moreknow how to do part of the job have been waiting over 45 mins to get a wire transfer approved. Manager in office dealing with other issues instead of facilitating this transfer from the beginning not at the end. Difficult approval system seems somewhat convoluted in nature.

Salem Five did not check on suspicious check resubmittal…read moreactivities. It was fining me after the first overdraft fine. If I wasn't paying attention, I would have erroneously been fined for over $350, and would not have been able to pay other bills. I was short $5.00 My bank since the 80s. Nice people. They did stop the fines after blaming me. Be on top and be assertive. Communicate. $5. Salem Five since 1855. $5 $5 $5 sheesh. Drill Sargent forgave me with a voice as hard as a rock. Thanx Ms.

I been waiting since Monday june 2026 and today is june 4 for a new debit card was comprised I have…read morebeen to several branches and told they cannot print debit card right now there machine is down i reached out to salem five phone number and told me they can issue me one in ten day through the mail I told them I need the physical card Now they are telling me they didn't hear about any issue .this is ridiculous . I wish I never put my money in this bank they have no time line when this will be fixed ridiculous

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch