This is the second time my husband and I used Matt McCarthy and Leader Bank as our lender. After…read moresuch a smooth process the first time it wasn't a question who to contact again. Matt and his team were exceptional to work, their honesty and hard-work paid off, making sure we understood our options to secure the best rate. It was a seamless process with a very smooth closing.

My wife and I bought a home and Matt McCarthy helped us secure our mortgage. He was very…read moreknowledgeable and a pleasure to work with. We looked at rates from multiple banks and Matt was very competitive. He was able to answer all of my questions and was always quick to respond. We were upfront with Matt and he knew that we were also looking at other banks, but he never made us feel uncomfortable with any pressure. A few months after we closed, I reached out to Matt with a few questions and he was happy to help. We highly recommend.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!

representative never got back to us about listing our property- 2 weeks later…read morewhen I asked her how many properties she had sold in the past year- she told me none PASS

I was calling to inform them about a property they are selling. The current owners are selling it…read morebehind their mother's back and she is 88. I thought they might have scruples but Andrew out of North Andover yelled at me saying it was none of my busines. Guess he's friends with the son who is putting her out. Guess this business doesn't have a problem yelling at stranger.

My wife and I had the pleasure of working with Neredia Vega and her coworker to set up new bank…read moreaccounts for our teenage children. Both ladies stayed about 30 minutes past their shift to finish creating the accounts and debit cards...they insisted on staying even after we told them we could come back the next day. Neredia also helped our children install and log into the Metro phone apps. They were friendly, knowledgeable and great with our kids....exceptional customer service that exceeded all our expectations! I highly recommend banking at Metro 4 Paradise Rd. Salem!

It's unfortunate that most times when I come into the Salem branch the kids behind the counter only…read moreknow how to do part of the job have been waiting over 45 mins to get a wire transfer approved. Manager in office dealing with other issues instead of facilitating this transfer from the beginning not at the end. Difficult approval system seems somewhat convoluted in nature.

I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch