It was a rough experience. I did the relax and rejuvenate package, which has the mud mask in the Vichy Shower. I felt really bad because my therapist was not prepared for this service. You could tell she was nervous and unsure of what to do. We spent the first 15 min trying to sort out where to put my things and make sure the rooms were ready. Looking back, I should've asked how much training they go through before they are moved on to working on clients.
The shower room was pretty cold - the mud mask had to dry for 10 min and I was freezing in there. The therapist came back to wash off the mud in the shower and when I told her that the water was too hot, she turned off the shower completely and used the high pressure handheld to spray me down. It was so uncomfortable.
When we moved onto the massage, I asked for deep tissue and she said she knew how to but proceeded to press into my ribs and bones. It felt like she was missing my major muscle groups. She didn't touch my shoulders at all but decided to focus on my actual neck while pulling my hair in the process.
The facial was also a weird experience. When she would wrap my face in the towel, she would squeeze my face significantly hard. She would also wipe the products into my hair.
I felt like I should've ended the session a few times throughout the services but I felt bad for the therapist and uncomfortable with the situation. I payed and left but I can't honestly say I enjoyed any part of that service. read more