Stayed here for a concert at amway center. Very strange layout for a hotel. Check in on 18th floor. Went to the bar after checking in. Service was slow with only 5 people at the bar. Bartender uniform looked like he found it under the seat of his car from a previous shift. As it got busier more bartenders came on shift. I thought then that it would get better. Nope. They just made drinks for the servers and overlooked the people sitting there. Room was decent but overall not worth the cost. read more

We were expecting everything to be top notch at this new hotel, but we were quite disappointed with quite a few things. First of all, who puts the lobby on the 18th floor? The lobby should be on the first floor with people to help answer questions and guide guests when necessary. There were people there, but they were not helpful. Second, the rooftop bar is on the 18th floor, not on the rooftop, and it closes at 10 pm on the weekend! Third, the hotel rooms are very noisy. Very. Interrupted our sleep. Fourth, we called for the valet to get our car, but it wasn't there when we went downstairs. The valet stand was surrounded by people who park cars, but ours was not there. Finally, we had dinner reservations in Winter Park, and because the signage for the hotel is virtually non-existent, Uber drivers could not find the hotel. We won't be back. read more

We stayed at this hotel on May 21st and valet parked. Once we returned home we realized there was a huge dent in the rear of the vehicle. The hotel would not take any responsibility! Be cautious!!! read more

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The rooms and reception/bar area are stylish, but generally I can't say I recommend. The staff seem to be still working out their kinks and several miscommunications to me led to an unsatisfying 4 day stay. Here's what happened: 1) I arrived late on a Sunday night to an empty valet stand. I had to find my way to the reception (18th floor) and was told by the receptionist that I could 'leave my keys with him' and that valet parking was included in my room rate. This resulted in the team losing my car the next morning (took 45 minutes for them to find it on a Monday morning) and then being suddenly charged $80 on my last night. When I asked the Wednesday night receptionist, I was told that 'no valet charges are ever included with the rate.' 2) The receptionist (Ebony) on Tuesday night directly called my room at 10:30pm - which I feel is kinda late - and requested I come down to reception just so they could scan my credit card for incidentals because for whatever reason, the Sunday receptionist didn't do it correctly. 3) I ordered food from the restaurant and was told to come back in 15 min to pick it up. 5 min after coming back to my room, the reception called (Ebony again) to say the food is ready and do I want it delivered to my room. I said, 'Sure!' and after 30 min it never arrived. When I called to check the status, I was told the server somehow thought I was on another floor and that maybe he left it outside the door. The receptionist than suggested that I go up there myself and just pick up the food of the floor if I find it. When I said, 'Wait you want me to find my own food on the floor?' She replied by saying, 'Oh would you like me do it?' Since I felt she was approaching it like it would be a favor, I said I'd do it myself. The food was not there. When I went back to the restaurant, my food had been there all the time. The restaurant even said that no one is allowed to do room service because of Covid. Needless to say, my food was cold. 4) The take-out boxes from the food and water bottles in the recylcing bin were placed there on a Tuesday night and were not removed when I came back from a full day of work. On the good side, the food at the restaurant was actually pretty good (even cold!) and the guys at the valet were very helpful, professional, and polite. Still, I've asked my company not to book me here again. read more

Best new spot in town, great views, good food, firepits are cool, good overall ambiance and bar. Great service, Arelis served us and did a wonderful job, don't forgot to make reservations! read more

This is one of the loudest hotels I have ever been to! There is a nonstop train all day and night. There is outdoor concerts. There is paper thin walls where you can hear everything in the other rooms. Then for the high price, there is no food. No room service. No vending machines. Only a small section near check in. Since the hotel was sold out the day we went, the food selection was wiped out. The hotel workers were very rude. I texted for our car like the directions said and got a response. Waited 30 mins and still no car, they never got the car. So we had to wait another 30 mins. The place was very unprofessional and I would not recommend. Not for $400 a night. read more

I'm a marriott member and this hotel has the worst employees. I wish I read the reviews before deciding to stay here. I will make sure to never stay here again and warn everyone I know to avoid this place when they visit. I came to check in and for whatever reason their system had problems on the first floor so I had to check in on the 18th floor which was not big deal for me.. but little did I know that was the first of the issues that will follow. I got in my room and the floors in my room were obviously not cleaned. The employees there hardly did their jobs during my stay. The valet and security guard working the late night/early morning shift should be fired. They are lazy and don't do anything at all. Instead of giving you your keys to your car, they just sit and chit chat and watch you try to open the doors and walk around looking for valet until you're on the verge of missing your flight. Listen to all of the bad reviews because I now can say that they are all 100% true. This place is terrible. read more

Stopped by the Skybar to have an after dinner martini about 845pm last night on the patio. We were seated on the couches at the very end of the patio by Jackie and told that a server would be right with us. After waiting for 20 minutes with no one coming over to take our order I go back to the hostess stand and tell Jackie that no one has come by to take our drink order yet. Jackie asks the server that was suppose to be taking care of us something and she just shrugs her shoulders and walked away. So Jackie says she will be right there. So I go back to the table and wait. At 9:11pm we finally get a drink order placed, 2 espresso martinis. I ask if there is any cream in the espresso martini since I can't have dairy. She doesn't know and goes to check with the bar. She returns and says it is just vodka, espresso and simple syrup. I say perfect add a little Kahlua to one and Baileys to the other. We wait for another 15 minutes for the drinks to arrive, by this point we had contemplated just walking out. Finally at 9:28pm we get our drinks delivered (mind you we arrived at 8:45pm) and Jackie does Thank us for our patience. By this point we just want to go so I give her my credit card to pay the tab. When I go to sign the bill and realize she had up charged me an additional $8.50 each for the extra liquor per martini making it $20.50 per drink. It was served in a small 3oz coupe martini glass that was not even full. I have no problem paying an up charge for the extra alcohol but felt that this was a bit excessive and should have been disclosed prior to being charged. I was going to ask a staff member about the up charge but no one ever came back by to check on us. I tried waving at a few other staff members to get their attention and they just looked down and walked away. Jackie was the only person besides the security guard to even acknowledge us on our visit. When we left the security guard on the first floor asked how it was. I told him "it sucked" and he said it was a meeting place for business deals and not a hang out locals spot. The beautiful view did not make up for the lack of service and overpriced drinks. If you go here don't expect much in the realm of service and be ready to be price gouged. read more

AC Hotel - Venues & Event Spaces Near Me - Orlando, Florida

absolutely disgusted by experience last night with hotel staff. I am a disabled guy recovering from a stroke that left me paralyzed on half my body. I was visiting a friend who was staying at the property and parked on the handicap space in front of hotel. after 8 years of rehab, last night was first night I was going out without my cane, so having that handicap space is key for me to proceed. once I got to lobby, the guard stopped me and told me I couldn't park there and will be towed.my physical deficits are obvious to anyone around me as I have a very pronounced limp. I informed him I was visiting guest at hotel and my parking pass allows me to park in the handicap space, he kept at me telling me I was will be towed at which time i'm now just pisssed. I reiterated tgat I am legally parked in a handicap space and no one better touch my car. when my friend came to get me in lobby, we asked for the hotel manager which was not available. this man continued to chase us yelling your car will be towed. finally through pure aggregation and attack I said to him, if you tow my car I will sue this hotel. he responded back " that's what everyone says but no one ever does" Really that's your response? as my friend snd I walked outside to go to dinner, he chased us down the sidewalk threatening us. finally I turned and said, fine , what's your solution? he said there's a handicap spot on the second floor. begrudgingly I got in my car to move it snd quickly found out why he wanted to me to move. he wanted me to go in the garage and pay for parking. after I parked on second floor I walked through lobby where the girl at front desk apologized. A handicapped spot is available in front of every business to make it easier for people like me to participate in life. the treatment I received and the badgering I endured was insensitive and disgusting. thehotel itself is beautiful but it will never return nor recommended anyone else does if hotel management isn't training their team on service and sensitivity would you really want to stay there? read more

I was walking today (7/24/22) at around noon time in the lobby area. I was walking into the AC Marriott hotel building to get back to my room and I stumble upon a security guard hired by the hotel yelling at a disabled veteran. It was disgusting to see and he was clearly discriminating. Action should be taken and the management clearly didn't even take a single action to protect this veteran that was being discriminated against by the security guard after supposedly parking in a handicap spot that wasn't for anyone to park in? It was absolutely stupid to see the hotel allow this type of discriminatory behavior and the building should be sued for literally blocking off and threatening to tow handicap cars that park there. It is ILLEGAL to block off handicap parking spots to anyone that is handicap like what! I was disgusted as a hotel guest and I feel so bad for the people who were affected as they didn't get any consolation, compensation, or even an APOLOGY! read more

Came to the rooftop personal are not friendly was waiting to get a spot to get a drink they asked me not to ask for drink even when I didn't talk to anyone I was just sitting waiting for my wait list to get call. No bartender and they acted like they don't know what they doing not recommend to come if you want a quick drink really disappointed cuz the rooftop is beautiful. read more

The only reason I am giving this hotel 2 stars is because it is clean and I value cleanliness above everything. We checked in and the staff promised to have our luggage in our room by the time we came back from the skybar (inside the hotel). We go to our room, no luggage. My husband had to wait 40 minutes because they couldn't find it anywhere. Next day I called for ibuprofen or acetaminophen for a minor headache and a extra towel they promised they would bring it up they never did. Then we called the lobby so the valet could have our car ready by the time we were downstairs. We get downstairs about 20 min later and no car, we inquired and they said we should've texted as they don't do that via phone calls but no one ever instructed us that on the phone. Asked for management multiple times and they tokd us they were never available. Needless to say we checked out a night before we had to when I mentioned all of this to the front desk person checking me out she was apologetic but didn't offer anything to make it up or even tried to change my mind about checking out. It almost felt like she didn't care. If I ever have to stay in Downtown Orlando I would stay practically at any hotel including a Motel 6 because even they have given me better service than this. read more

I am delighted to have hosted one of the first business and social events at the AC. By far, one of the friendliest and most accommodating teams in Central Florida. AC brings to Orlando a fresh take on space and utilization. The team was flexible with food and beverage offerings and worked side by side with me throughout the process. I cannot wait to book again! read more

The SkyBar is a 10/10 must visit spot in Orlando. Hannah at the bar is an absolute pleasure and made our after work drinks amazing!! We will definitely be back! read more

New Hotel. Friendly Staff....horrible location; over priced and understaffed. Looking for some place that was at least relatively quiet....should have known when we got to the room --"complementary earplugs." Are you kidding me? An LED light fixture was hanging out of the ceiling; we had to call engineering because could not get safe unlocked; no drawer space, small closet space (this was one of the nicer corner rooms)....we were on 23rd floor and the exterior noice of cars and train were pretty much deafening. Cannot believe Marriott chose to build a hotel here. Will never stay here again. read more

I have always been and always will be a Marriott member and I will always stay at their hotels. I was extremely disappointed when I came to this hotel. I came for a funeral and we had a few small issues such as only one elevator working and a broken thermostat. We waited over 45 minutes for a car to be received from valet. When we went and asked the general manager about these issues he said that we had two options we could either leave the property immediately or he would call the police on me. I know this sounds like I'm exaggerating but unfortunately I am not . I have spent hundreds of nights in Marriott hotels I have never had this happen to me and I really recommend against staying at that hotel the management staff is absolutely ineffective and repulsively mean. The general manager is a terrible human being. He needs to be fired. They also say there are three different restaurants but they are not and they are all the same restaurant in the same exact area. They are very unhelpful and not transparent about this hotel. Hotel is actually only a few floors the rest of the building does not belong to Marriot. The general staff is great but the management team is so bad that if I owned this hotel they would be immediately fired. I didn't think I could get any more sad after burying my aunt but I was wrong because when I returned and I asked why it took 45 minutes for the valet to the general manager he told me I was wrong and that he was going to call the police so a great cherry on top. I never say anything aggressive. I have worked in hotels and I have respect for the service industry, but I cannot understand for the life of me why Marriot has a general manager who actively threatens guests with police officers. read more