We were initially quoted over $3,700 for the work to replace our condenser coil. The coil was under…read morewarranty with Trane. We had to pay for the labor. After discussing it further, the price was reduced to $2,658--a difference of more than $1,000. While I appreciate the lower price, it makes me question why we weren't given the fairer price from the start. Transparency and consistency in pricing are important, and this experience has unfortunately affected my trust and confidence in this company. We hired another company and paid around $1,500 for the exact same work. Very disappointed in Osceola Air.

I really wanted to like this company. The sales process was excellent, and they sent a very kind…read moreperson to walk us through our options. However, two years after spending over $30K on two new units, the experience is beyond disappointing. Within 2 years after installation, we discovered several major shortcuts taken by the installers: they failed to install a safety switch (which led to a leak and ceiling damage) and didn't install the correct breaker for the unit. Each of these led to costs for us to repair. Now, we are dealing with a faulty coil and another $1500 repair bill. The most disappointing part is the lack of accountability. We shared all this information with Dave. It took 2 days to return a call then another week for him to say they wouldn't do anything to make it right. Instead they simply said we should have called them for repairs. Well when the ceiling is leaking, or the house is hot you call who can be there in 15 minutes. Not a company that will call back later. They may be nice people, but based on my experience, they don't stand by their work and their installation quality is poor. You would think local installers would understand that doing the right thing will always pay dividends. Apparently not in this case.

We have been customers of Vortechs Heating & Air for many years now! They are friendly,…read moreknowledgeable, reliable, and (sometimes most importantly) they are fast! A/C's don't go out when you don't need them! Joe and the team are always great at keeping us in the loop and being fair. Not only do we recommend Vortechs, but we will continue to do business with them as well. Thank you Vortechs!!!

Vortechs is simply the best. Joe is hands on in his company, his work is amazing, you will not…read morefind a more honest person/company to deal with out there. We have used Vortechs for years and they can expect us to be customers forever. Thank you Joe.

Von came out because our ac was not working. He was professional, know legible and patient. He…read moreexplained everything in a language i could understand and worked to make sure the parts were covered under warranty. they ordered the part we needed he went and picked it up. He assessed both our units and is coming back Monday to follow up. Thanks Von for being awesome and keeping us cool!!!

I called ECwaters for a replacement of my AC unit's motor, the firstr estimate I got was 150 at…read moremost. I called I think her name is Debbie not sure and asked when are they coming back to replace it. She said that my motor was not under warranty and it ended Nov 24 2022 it's only Nov 3 2022. She said her mistake and now if we want to get it fixed it will 380 dollars. We went ahead and did it anyway. Big mistake!!! the work took 10 minutes and we paid 380 dollars for it. If you want Honest company EC waters is not it. GO somewhere else don't even bother with EC waters they are greedy!!!.

I had this company put in a new air conditioner in 2022. The system has never worked well, my…read moreelectric bills are higher than my neighbor, and I keep spending money on repairs with another company because Cool Breeze will not stand behind their work. This company has lied to me multiple times. Do not use them!!

This use to be a great company before the new owners. We had them come back over to give us an…read moreestimate for 2 new ac units. It took them 3 weeks to draft a proposal after reaching out to them multiple times asking for the estimate. They finally sent us the estimate and wanted to charge us $30,000 with no itemized paperwork or brand name of units. In good faith we spent 4 weeks with only one running unit. They never came back to service the one unit. Never answered our questions and expected us to agree to basically a blank estimate. My answer is NO THANKS!!!!

These guys quoted me $1200 for a repair and service to replace the blower motor on my air…read moreconditioning unit. I paid $420 for the same new replacement part and service from a reputable HVAC service company in the Orlando area. Thanks but no thanks. So glad I didn't get ripped off by using them.

STAY AWAY. Terrible experience. The customer service attempted to charge me $95 for a visit. When I…read moreexplained that they install the unit two years ago and its been broken two times. They did not help me at all. Additionally, they just called me and attempting to my integrity and harrasing me with a lawsuit. Instead of provide me with a customer service they accussing me and make me fell sick. All this because I called them to get fix what they did wrong since the beginning. They lied to me over the phone. This company should be penalized for that. HELP!!!

Shady company. Will not hire again. Misdiagnosed problem. Told me part was under warranty. Told me…read morepart was being ordered, but I never heard from them again. Labor estimate to install unneeded part was 2x industry average. Left me wondering if their HVAC techs are on commission? Fell for the multitude of positive reviews only to learn they were earned primarily by previous management.

Terrible company!…read more They told me a part was covered by warranty and would only charge me for labor. After 1 month they "told" me it turns out the part was not under warranty and they billed me an additional $5,000. Do NOT trust this company.

Joey came out this morning to do our annual maintenance. Everything was fantastic. Extremely…read moreprofessional, quick, great service, and the best price in town. We will continue to use them again and again and recommend them to everyone we know!

I can't say enough good things about this company. I called them at 7:00AM and they were here by…read more10:30. What I thought would be a major expense turned into a part replacement. I appreciate the honesty and integrity of this company. They didn't try to sell me a new a/c when I didn't need it. I highly recommend Cool Rite for all your a/c needs.