Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

We had a great experience renting with these guys. Great communication and easy to use portal to…read moremake requests and they were always quick to respond. They also helped us find another place to move to when our lease was up. Highly recommend!

Lisa is absolutely the best. She goes above and beyond for her landlords. Does an amazing job. Has…read moregreat insight. Cannot recommend enough.

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

I have rented 3 different properties from APM over the past 6 years. They have always been prompt…read moreto respond, helpful and courteous. I have recommended this company with confidence to many different friends.

I've tried contacting them (Calls, voicemails, emails, portal messages) for over a week to try and…read moresee some properties. We're new here and want to rent, apartments.com is unfortunately loaded with these guys' places. I can't get any form of response. Just seems weird that even people wanting to rent from them can't get answers? Should probably listen to all the other reviews and avoid this place. Doesn't feel good

Jeffrey was introduced to us by another happy customer, and from the first moment, Jeffrey was so…read morefriendly and helpful! He patiently walked step by step beside us, through all the difficulties we had on the California end selling, and trying to get into this house in Oregon. I can recommend him enough!

Helped us close on our dream home. Made the whole process go VERY smoothly. We made a sight unseen…read moreoffer contingent on our seeing the house in person on the next week end. We had to drive 400 miles to do that. They helped us with a series of offers and counter offers until we finally settled and closed the deal.

I have searched for a home to lease in Southern Oregon for the last two months…read more It's an aggressive rental market and I contacted several property managers. Most were outright condescending, insensitive to my plea for assistance and some outright disrespectful. Many, not even willing to talk with me until I completed an application, gave them my social security number and drivers license number. Several never returned calls or emails. I'm moving from out of state so it's a big task. I was lucky to find Robert at Asurent. He has been a gem to work with throughout this process. He responded to my inquiry immediately, he always accepted my calls and answered questions without seeming bothered. I talked with Stephanie yesterday and she was just as pleasant. Kindness and professionalism seem hard to come by these days. It definitely seems to be the case with most property managers. It doesn't cost anything to be nice to people and Robert exemplifies how to treat a potential tenant. I'm happy to be leasing from Asurent. I can see why they have the best reviews in the area. Thank you Robert and Stephanie!

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

We were purchasing a home from out of state so we needed a little extra help. The Catherine Rowe…read moreteam were great about getting us all the information we needed and providing input. I was impressed by the solidarity of the team - they really work together and help one another out, so you never have to wait if you need anything. On the day we came to town, they had several viewings lined up for us. We met again the next day to take a second look which led to purchasing our house. They offered great advice and were great to work with. They were even there for us after the purchase of the house was completed. We highly recommend them. UPDATE: I just wanted to add something here, because our relationship with the Rowe team went well beyond the purchase of our home. Several months after the purchase, our family was met with a personal tragedy and the team reach out to us to see if they could help. Without any personal or financial gain intended, the Rowe team went above and beyond to help. They really care about their clients, current and previous. They are a kind and caring group of people.

No one knows Ashland real estate better than Catherine. She and her team are awesome!read more

Where do I begin? First of all, I NEVER signed any contracts with J&L, because my lease was almost…read moreup when my landlord decided to hire them as his management company. At first they seemed fine. A nice guy came by and assessed our apartment, and I told him about all of the conditions of the place and how we found it in a very used condition when we moved in (which was why the initial rent was fair). As soon as they could, they jacked up everyone's rent! Lucky for me, my previous lease was still in effect and I was planning on moving anyway. When it came time to moving out, I cleaned up the apartment thoroughly and left it in better condition than when we moved in. I even repainted some of the walls! When I finally got the deposit back, it was not even a third of it! I had to ask for justification and they eventually sent me some bogus invoices claiming that they had to vacuum and clean the fridge, etc. All work that I HAD ALREADY DONE, AND DONE WELL!!! (I have photos to prove it.) As I said before, I never signed a contract with them, so they have no right to hold me to their absurdly strict conditions! They basically want tenants to do all the work and make a place perfect, even if it wasn't in great condition to begin with. I have been emailing and calling them for two months now trying to get properly refunded for all of the effort I put into the place. David Moore is the one I was continually told to contact, and for weeks I had no response from him except an "out of the office automatic reply". When he finally did respond to me, he told my that I must be confused, and should talk to someone else! As far as I am concerned, Larry (the owner), David, and some of the other people I've dealt with at J&L are incompetent, unprofessional, and willing to dodge responsibility so that they can penny-pinch their tenants. Also, my father lived a few doors down from me in the same apartment complex, and passed away on Aug. 30th, 2018. That same day, Larry came in person to give his "condolences" and handed me a letter that basically said I had two weeks to get all of his things out of the apartment and vacate the premises. I did so in only a weeks time, and guess what? They wanted to charge my deceased father for supposedly living in the apartment for part of the month of September! What??? My Dad died Aug. 30th!!! The audacity and disrespect of these people is infuriating! So now I am also trying to get back the full deposit for my late father, and they are still trying to withhold money and make excuses! I had friends and family help me clean his place, and they sent their handy man, Mike, to check it out before I handed over the keys. (David was supposed to come, but as usual he didn't show up!) Well, Mike said that everything looked fine, so I thought everything would go smoothly and be settled. But apparently it doesn't matter what their employees say in person, because when it comes to money, J&L will make up anything they can to keep it. FYI, I used to live at 77 California St., Ashland, OR. Please feel free to stop by and ask any of the tenants there what they think of J&L, and you'll get a long list of similar complaints. They even charged a tenant $200 for a replacement key! I know that the Rogue Valley is having a Property Management crisis right now. If it's not CPM or Pacific Properties trying to screw you, it might be someone else. If you come across a J&L Moore property, be prepared to lose your deposit, and then some!

This company is extremely unprofessional and very very difficult to communicate with because of how…read morecompletely disorganized they are. They do not communicate between each other or with clients. We toured two apartments, applied to one, and they had knowledge that we did not have any rental history. Upon inquiring about the second apartment and when it would go up for rent online, after already having been in contact with them for weeks, they told us that they did not accept applicants with rental history, despite knowing we had none all that time and neglecting to inform us of this information until so late in the process. They rarely answer the phone, and when they do they are disorganized and all over the place, continuously putting us on hold to get the correct info, taking a long time to do so, and each always giving us different information.

They took the application, (and the $90 for the couple. Applicants did everything they asked them…read moreto do then never called back to give them an answer. Totally ghosted them. They could have at least called them or emailed them that they weren't approved or whatever. The place has been sitting empty for more than 100 days. Manager was nice

amazing company with knowledgeable and polite staff would recommend this company to anyoneread more