Made the experience of buying a home and applying for a loan very easy and stress free. Highly…read morerecommend

My wife and I started looking for a condo in June of this year and our agent said that they love…read moreworking with Wendy and her team so we went with them. We were first time home buyers and what you don't realize is, if you're applying for a home loan, the representatives at the bank do more calculating, document gathering, processing, and running around than anyone else. Wendy and Kristin were on top of everything. When we didn't understand some parts of our application, Wendy took time out to take a phone call from us to lay out exactly what we were working with and could not have been clearer. Lastly, due to circumstances where I was going to be away for work, my wife and I asked if we could close sooner than expected. Wendy and Kristin were on top of it and got it done. We cannot thank them enough for doing this for us and making the experience as easy as it could be. We would use them again in a flash.

Update two. I apologize as I did miss the message from the owner. I've written back to the owner to…read morethe specificity of the claim and will allow him to respond as he sees fit. This again is a review dedicated to the staff of this establishment and the unprofessional way they conduct themselves as representatives of this business, again as called out in the initial review. Update 1. Branch manager decided to call out a fake review without reaching out. The review is true as stated. Un professional as you can see by his response. The encounter I had was not from an inquiry for a mortgage, but simply visiting the compex. Poor business and serious lack in professionalism. The response here is what I'd expect from a child on the internet. Instead of looking to make right they'd rather infer they are right and would never do wrong.

Steve is a snake and you are his prey. They pushed me and my wife to take an interest rate of 5% to…read morehelp cover closing costs, even though we already had money for closing costs. Why? Because they said in general people only have loans for around 5 years before the upgrade. We trusted Steve, and that was a big mistake. That's no reason to take a higher rate. If someone gives you crap advice and then acts as though they're looking out for your best interests, and the law requires it, then you can be sure they're not looking out for your best interests. So everyone else I know got 4 percent or 4.5 at the most and here I am with a 5% loan from Steve. Thanks for nothing.

This wasn't our first mortgage but it was the first time we realize how much of a different a great…read morelender can make. Dan has been very communicative and reliable throughout the process. We went through multiple options while Dan and his team working efficiently to make sure we could secure a loan we are comfortable with. He really made a process that was stressful in hindsight went by smoothly. I'd totally recommend Dan to anyone looking for a mortgage.

Highly recommend!! Dan and his team did an excellent job getting our home loan done stress and…read moreworry free. The whole experience was just great. Very knowledgeable and responsive team that got the job done. Pretty important decision when you're choosing your lender and I wouldn't hesitate to use them again. 5 stars +++

This review is just for the Everett Branch. Drive-thru…read moretellers are biased and racist. After handing over DL and giving the security code, I am still asked additional security questions. Once, I was asked five additional questions. The one that was way over the top was, "If I worked". No lie! I am only asked these additional questions if I am withdrawing over $500. The camera was broken on the screen, and the teller wanted me to do the chicken dance with my neck because she couldn't see my face. Another time, a teller said, "Will you please look at me?" I asked a teller, why am I always being scrutinized, "its for your protection." The Everett location has some of the most biased and racist drive-thru tellers, and after filing complaints to corporate, corporate isn't much better. If your skin is brown, good luck.

In short By far their biggest location, with the most…read moreservices available AFAIK. I've been a very happy customer for 20 years. In long They're not right next door to Boeing, but they're very much in the heart of Boeing country, so they put a big bank on a busy corner right here. A dozen tellers, a couple dozen desks behind there, huge lobby, parking lot big enough for a big supermarket. Multiple drive-through lanes around back. I switched over from full-retail banking about 20 years ago. I've had savings, checking, and 4 car loans through BECU now. I've always had a great experience from beginning to end with everything I've used. Car loans They have lower fees, typically much lower, and always get the best available rate. The online experience is very straightforward--even 15 years after paying off the first one, I can still the records when I log in. You can make payments as early and often as you want, and they just automatically deduct what's due from your checking each month. Unless you're wealthy enough to pay cash, it won't get much easier. Checking/savings/Zelle You can orchestrate pretty much any transaction on these accounts from the web or from the mobile app. The website has gotten really strong over the years--easy to set up a debit card, easy to do anything. I noticed a bug in one transaction type about 12 years ago, emailed them, and it was fixed within a day. (They didn't let you pay your line of credit to zero online, but only for a couple days). Onsite services I've always enjoyed each meeting for car loans, and teller service has always been pleasant and efficient. They really do seem to hire people who are pleasant, and I've never stumped them with any question. They're trained well, too. They even have a coin conversion machine in the outer lobby, which you can use even outside of business hours. You can get multiple types of gift certificate or other stipends out of it. I've needed that only once in 20 years, but it was such a convenience when I did. I really appreciate the pleasant people, low costs/fees, and high functionality with BECU.

Efficient, fast and clean place. The only thing I don't like about People's bank is that they don't…read moreallow transfers between the accounts .

Competence, efficiency and follow up, these are the traits I found with a Sergio Colon and Peoples…read moreBank mortgage group. Absolutely top notch service, alway kept me in the loop on status and closed early. I highly recommend

I have talked to Crane Financial group twice now and both times have been very impressed by the…read morewonderful service I have received. The office takes the time to go over with you your current mortage/ financial and personal situations to find the best solution for your needs. I really appreciate that they can be honest and say that their services may not be the best option to fit individual needs and help send you to others or let you know your current program is best. A business that cares enough to turn away a client because it would not be in the clients best interest to change loan providers,ect is outstanding. I highly recommend Crane Financial Group and recommend that you take the time to meet with them to see if they may be of value to you. This is one amazingly honest and trustworthy business I am happy to review on Yelp!

I am getting my home loan through Crane Financial. They are the nicest, most wonderful group of…read morepeople I have ever met. It is a real pleasure to talk to them. They are extremely up beat and positive and just all around amazing. Kris has been doing home loans for over 20 years and she is a pro; not like any of the banks you can get a loan through. We almost gave up on buying a house because of all the run around the banks were giving us. We decided to call Kris and talk with her and I'm so glad we did. She has changed our whole outlook on buying a house. I love Crane Financial Group and will recommend them to anyone I know or see who is looking to buy a house. I have worked with both Becky and Kris and they both have been very positive, helpful and patient will the many questions my husband and I have had and I have no doubt they will continue to help with such great attitudes and willingness.

I've used Jennifer twice to buy homes and I would not hesitate to do so again. She's very knowledge…read moreand readily explains complex concepts in simplistic terms to this frazzled first-time home buyer. You can also tell she hustles hard behind the scenes and bends over backwards to help her clients' home buying sail smoothly. One of my purchases was done under a tight deadline and there were extra hoops to jump through. Jennifer's expertise came in handy, as she explored multiple financing options to ensure that I got the best deal possible. I don't believe I would've gotten the same personal and hands-on experience with another loan originator. Jen is also very communicative and around to answer quick questions over email. She also does all of this with good humor and a welcomed calmness. I would recommend Jennifer to my friends and family without hesitation.

I felt very confident in my loan officer, she took the time to make sure we understood everything -…read moreshe took the worry away from us and made sure the process went smoothly. She was efficient and very thorough. We enjoyed working with her.

I was referred to Nicole when we were looking for a new house closer to work. She was very…read moreattentive throughout the whole process and made sure I was aware of any changes or delays in our loan as well as checking up frequently to make sure nothing was amiss. I really appreciated all the effort she put in to make sure that the loan process went smoothly and was one less thing for us to worry about. This really helped with easing a lot of stress in an already fairly stressful scenario. Thanks Nicole!

This review is long overdue but Nicole and Holly are the absolute best to work with! I had a few…read moreitems I needed to take care of before the pre-approval process and with Nicole's guidance and my diligence, I was able to get a boost to my credit, pre-approved, and close on my first home within about 60 days or so. As this was my first home purchase, they walked me through every step of the way and also did a great job of educating me on their process as well. They even showed up for my closing and rolled out the Red Carpet for me!! I felt so lucky and blessed that I was able to connect with these two via a somewhat random home buying course. I can't thank you two enough!!!

Not sure if this guy was having a bad month or what but he completely wasted our time for almost a…read moremonth. He told us the wrong quote to start with because he forgot to include mortgage insurance. No problem, everyone makes mistakes. Then after hours of getting the paperwork together, dropping it off, back and forth communications he tells us oops we can't actually do the loan I've been telling you about for almost a month. These errors were pretty standard stuff that anyone in his position should be very aware of. Mortgage 101 stuff. Either he needs more sleep or should get into another job. Beware of this lender!!!

James was our loan officer and he helped us navigate through a contingent offer situation…read moresuccessfully despite a super hot housing market. The entire team was responsive, reliable, and knowledgeable. They were super busy but James still took time to call us to check in and discuss strategy to make the best offer. Our experience couldn't have been better.

I admit I had some preconceived ideas about the mortgage process; I've heard enough horror stories…read morethat I was pretty intimidated going into my first home purchase. Matt's team blew every idea I had completely out of the water and made me think completely differently about buying a home. If you're buying a home, whether your first, or your tenth, I cannot recommend Matt's team enough. They answered all my stupid first-time-home-buyer questions with tons of patience, kept me in the loop the entire time about the process, and just were generally wonderful and pleasant to work with. I will absolutely be using them when it's time to buy my next home. I worked primarily with James and he was phenomenal. They came highly recommended from my realtor who I trust implicitly, and she was right on. The process could not have been more pleasurable, and easy. You don't earn this many five star reviews by providing anything less than exceptional service. What are you waiting for? Call them right now!