Would also give them one star if I could. Let's start with moving into their rental. Mailbox key…read morewas not working and it took them almost two weeks for them to replace the lock and give me the key. Only when I told them they were interfering with medical paperwork, and they were, did they get someone the next day to fix it. They are not responsive for maintenance. Their maintenance worker is a real cool dude but he also smoked cigarettes in the driveway for our rental property and left the butts on the ground almost every time. The agent that set up the rental for me and signed-off on my lease, also woke my roommate up abruptly one day. He had let himself into our rental (with notice) to show someone the unit in order to POSSIBLY install fiber internet. It just seemed like a violation of privacy for something that was not crucial to the maintenance of the unit. Privacy laws are usually in favor of the tenant. The agent that set up my rental was either let go or quit at some period of time, and I was never notified. When I called the office to ask for him when the other agents were hassling me, I was told he was gone. But then again, they liked to keep things bare.
Let's also talk about flooding. My rental was flooded with water multiple times for months on end; maintenance only came to check inside my rental once. Each time it was flooded, I was cleaning it up on my own. They received pictures and videos of the flooding at least twice. The emergency hotline I was given on my lease to call, did not answer and the mailbox was full. No one came to inspect it for days most times. They claimed it was because of a pipe in a unit above me but then never followed up on the damage within the rental. Bubbled floors, bowing walls, not to mention molding and mildewing. Some of the rooms that I told them were flooded or affected by the water, they didn't even look at at all! It was a great testament to how well or not well they will treat your rental!
At the start of COVID and for about 4 or 5 months after, it was the most I had ever heard from them. And that was because they needed rent. Keep in mind mortgage relief was one of the first things passed, and rent relief was not. The world was upside down, I had to wait for unemployment for months, and I let them know this. I was struggling to find food banks or places to do laundry when all I had was dish soap. One of the women working here had the nerve to ask why I was receiving packages. My elderly grandmother was sending me non-perishables or laundry and dish soap with her credit card so we could eat. The woman working for the real estate company alluded to me voluntarily not paying rent because of the packages. I had to sternly correct her, and let her know I was asthmatic. And that took precedent at that time because inhalers were scarce. Let's move on to personal actions carried out by this company.
When I had a roommate move out, and there were only two women in my rental, the harassment from the agents here felt homophobic in nature. They would refuse to talk to my roommate unless it was on the phone, even though we told them multiple times that she was disabled and unable to communicate this way. Anytime I tried to get something in writing, at tbe advice of tenant lawyers, they would ignore it and keep calling. They would call me and LITERALLY scream at me over the phone. They hung up on me when I asked them to stop interrupting or yell at me. When they told me they were ending my lease and I asked why, they said "we don't have to tell you," and hung up. I recorded everything and I let them know that. And I still have these recordings. Another tenant living in the rental property told me she also felt homophobic retaliation from the people here, and she was visibly, proudly queer. The real estate company would try to put us against each other, trying to get one of us to admit to having pets. I still to this day do not know who was reporting that I had a dog or cats or that I was smoking marijuana in the front yard, but I digress.
