We had a really bad experience with the new stylist and the way the situation was handled was…read morehorrible! The stylists, management, and the salon itself needs much improvement.

Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

I booked a dermaplane/facial and it exceeded my expectations. The atmosphere was peaceful and…read morecalming, and the products used were high quality. Stephanie was professional and knowledgeable. My skin looks radiant. I will be rebooking. Highly recommend!

I got a fabulous facial with Stephanie yesterday at MOD SKIN & BODY!…read moreStephanie has magic hands! She was so sweet, very relaxing, and fun to talk to. I am a hairdresser myself... So I know good service when I see it. She gave out the best! Hands-down, best facial I've ever had(: HIGHLY recommend! -Shannon Urban

Nuala is the best esthetician there is. My skin absolutely loves her and her products. I recommend…read moreher to all my friends and family because Glow is the only place I want to go.

I can't say enough about Nuala and Glow! I've been getting facials since I was a pre-teen for…read more"troubled" skin, and now that I'm in my 40s I've reached that magical stage of dry, dull, aging skin and the breakouts of youth. Nuala expertly assessed my skin, recommended the best treatments for me as an individual, and improved the texture, brightness, clarity, and overall appearance of my skin dramatically over the past 3 visits. She provided skincare product suggestions without being pushy (loving the Cosmedix line she carries) and each time we make a plan for the next treatments based on how my skin is changing. I'm feeling so much more confident and more like myself when I look in the mirror. Her studio is located conveniently near downtown Bothell, so treat yourself to some fancy pastries and coffee downtown, get a facial, and make a day of it!

Please do not go here for bow wax, I went and almost all my brows were taken off. There was no…read morediscussion or wanted I wanted before, and on top of this they are not even the same, one has more of a tail than the other and the other has a chunk on the top off. I also got my lashes done and they are good, but please don't go here for brows unless you like the look of the 90s no brow look

Second time getting lashes with Katt, she's amazing and super detail oriented. I love supporting…read moresmall businesses and local businesses- especially ones with such talented people like Katt. She can come to your house as well, but for my second fill I went to her. Was a super great experience, Covid-19 compliant and I felt like she creates the right look for my eye shape. It doesnt look over done and like some lashes I've seen. Highly recommend! Not sure why my review and a lot others got unlisted by yelp. I chose her because of her high 5 star reviews in the first place. It's cool I'll just leave a google review in place of that.

Kyle is a wonderful stylist. He really focuses on creating a great haircut! He asks a lot of…read morequestions before shampooing and always does a lovely job with the cut and style. Excellent customer service always! The salon is very attractive and it's easy to park.

Kyle is just amazing! My haircuts are always wonderful and the trim in between my haircuts are…read moregreat as it helps keep the cut look through the interim. He always has the nicest tea collection and I look forward to enjoying it during my visits.

Very professional, answered all of my questions and made my first laser experience as comfortable…read moreas possible. Shelly is fantastic!

Started seeing Shelly 2 years ago for laser hair removal & have had a great experience! She…read moreprovides reasonably priced packages that take place in a clean & welcoming environment with a friendly & knowledgeable practitioner who makes the experience as comfortable as possible (stress balls to squeeze, icing the areas between zaps). She is also great with responding promptly & about checking in to adjusting the frequency of appointments depending on where things are at with your hair growth as opposed to pushing a set schedule that may be less effective & lead to needing more sessions. I just finished the last of my sessions this week & am super happy with the results. As an esthetician myself (though not certified in laser, otherwise, I'd do my own!), I really appreciate all the little ways she makes the experience more comfortable & if I weren't leaving the area I would definitely continue to come to Skinnovate for my lasering needs!

I'm grateful that I still have my eyesight after getting an injection in my tear troughs by Dr…read more Draggotti earlier this year, as I now have permanent damage to my vision as a result. Since the injection I have seen multiple doctors from eye specialists to one that had to dissolve the huge lumps of filler under my eyes. At this point I am seeking a legal remedy, as it is my hope that this will not happen to another patient.

Dr. Dragotti and his staff were incredibly kind. I was very impressed how professional and caring…read moreeveryone was to me. I thought the results accomplished the look I was hoping to achieve. Restylane Silk slightly plumped my lips and filled the lines around my mouth. The injection was very quick and easy, I was informed about all aspects of the procedure and what to expect, and was very happy with the results.

My fiancé Rachael and I had never done anything like this before but Michelle made it so easy. She…read moretook the extra time to come out to us in Des Moines, and explained everything very clearly so we knew what to expect. Rachael has very sensitive skin and Michelle took the time and answered all of our questions. she explained the process and her options so she understood and felt comfortable before starting which we appreciated very much, as she has several allergies to cosmetics. We are so happy with the results, and she's been getting compliments all week because of how clear her skin is. Rachael is looking forward to her next appointment with Michelle, and even wants to try out some of her other services. Thank you Michelle and we'll be seeing you again soon!

From the owner: Our mobile Spa Services "Bring the Spa to You at home". Primarily focusing on Skin Care Treatments…read more& effectively healing your skin's deficiencies and issues. Skin concerns we target range from Acne & blemishes, tone/pigmentation, texture, wrinkles/fatigue, and the signs of Aging and provide Clients with an overall healthier, more youthful complexion. We meet you at your choice location, after quickly setting up and discussing what kind of results you're looking for after our session so that we can customize your treatments accordingly. Facials, Chemical peels, highly concentrated serums, and microdermabrasion seem to be the most popular, we also are expert Makeup Artists for any occasion or event!

Everything went well! Kim is the best kept secret in Kenmore. I don't know why this place isn't…read morealways packed. So I'm sharing. She is so kind, funny, fast, quality, great art. I feel like she's a friend when I come in here. She is the only one I've found who does exactly what I like. Exactly. No push back. Never has said no when I stop by. Has tons of beautiful different nails and art and polishes she does. She's a single mom and she does it all. They do hair, wax, mani pedis. I won't go anywhere else.

I recently visited a new nail salon and was initially a bit nervous since it seemed more like a…read morehair salon with only two staff members, Kim and Cindy, both of whom appeared busy. I'm so glad I waited! Both Kim, the owner, and Cindy, delivered absolutely flawless results. The prices weren't the lowest, and there were upcharges for extras, but that's pretty standard. I appreciated Kim giving me notice of how much it would cost before they started .Both of the technicians were really efficient with time. In just under two hours, my nails turned out natural, thin, stunning, and perfectly done. Cindy, who handled my pedicure, went above and beyond, spending extra time carefully addressing my ingrown nails and giving me the best foot massage I've ever had. I highly recommend this salon for their skill, dedication and friendliness!

I love this place! I have previously gotten injections at another med spa in the area, but heard…read moresuch great things about Julie that I decided to come in for a tox appointment. The space is gorgeous and clean, everything looks and smells amazing and the waiting room was absolutely lovely. The treatment room was also beautiful and the chair was super comfortable. We started with a quick consult where I shared some areas I'd like to treat, then Julie had me make a bunch of expressions to see exactly what and where I would need treatment for. She ended up coming up with a complete plan for me, consisting of different types of injections for different zones depending on what my muscles were doing. I was SO impressed! She is a quick injector and knows exactly what she's doing. I told her I was feeling light headed and she had all the tools I needed to settle my nervous system. I'm so confident in her work and can tell she's an expert! The front desk staff is lovely as well and helped me decide on future treatments and appointments. I highly recommend this place for all your injection needs! I'm going back in a few weeks for a hydro facial and will share my experience with that as well.

I've been going to Radiance Skin and Laser for HydraFacials with Cindy H. and she's wonderful! My…read moreskin always looks refreshed and glowing afterwards and the experience is very relaxing. I have rosacea and Cindy is also very knowledgeable about what to use for my sensitive skin. I highly recommend HydraFacials with Cindy H at Radiance Skin and Laser!