Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

Ariel is a fantastic hairdresser. Great person, smart and funny. She can do anything.read more

Kyle is a wonderful stylist. He really focuses on creating a great haircut! He asks a lot of…read morequestions before shampooing and always does a lovely job with the cut and style. Excellent customer service always! The salon is very attractive and it's easy to park.

Kyle is just amazing! My haircuts are always wonderful and the trim in between my haircuts are…read moregreat as it helps keep the cut look through the interim. He always has the nicest tea collection and I look forward to enjoying it during my visits.

I've been going to Radiance Skin and Laser for HydraFacials with Cindy H. and she's wonderful! My…read moreskin always looks refreshed and glowing afterwards and the experience is very relaxing. I have rosacea and Cindy is also very knowledgeable about what to use for my sensitive skin. I highly recommend HydraFacials with Cindy H at Radiance Skin and Laser!

I love this place! I have previously gotten injections at another med spa in the area, but heard…read moresuch great things about Julie that I decided to come in for a tox appointment. The space is gorgeous and clean, everything looks and smells amazing and the waiting room was absolutely lovely. The treatment room was also beautiful and the chair was super comfortable. We started with a quick consult where I shared some areas I'd like to treat, then Julie had me make a bunch of expressions to see exactly what and where I would need treatment for. She ended up coming up with a complete plan for me, consisting of different types of injections for different zones depending on what my muscles were doing. I was SO impressed! She is a quick injector and knows exactly what she's doing. I told her I was feeling light headed and she had all the tools I needed to settle my nervous system. I'm so confident in her work and can tell she's an expert! The front desk staff is lovely as well and helped me decide on future treatments and appointments. I highly recommend this place for all your injection needs! I'm going back in a few weeks for a hydro facial and will share my experience with that as well.

I recently visited a new nail salon and was initially a bit nervous since it seemed more like a…read morehair salon with only two staff members, Kim and Cindy, both of whom appeared busy. I'm so glad I waited! Both Kim, the owner, and Cindy, delivered absolutely flawless results. The prices weren't the lowest, and there were upcharges for extras, but that's pretty standard. I appreciated Kim giving me notice of how much it would cost before they started .Both of the technicians were really efficient with time. In just under two hours, my nails turned out natural, thin, stunning, and perfectly done. Cindy, who handled my pedicure, went above and beyond, spending extra time carefully addressing my ingrown nails and giving me the best foot massage I've ever had. I highly recommend this salon for their skill, dedication and friendliness!

Very nice people! I got my nails done today and I love them! The saloon is beautiful! Would 100%…read morerecommend!

Horrible is not the word. I am so pissed!! Helen burned my face while doing lip and chin wax. Paid…read morea bomb to get this!

Don't let the unassuming exterior of this spa, located in an unassuming strip mall by an Urgent…read moreCare clinic, fool you; this place offers first class skin care by knowledgeable and skilled aestheticians. I went to the Grand Opening of this salon a few weeks ago and was very impressed by Cinderella (yes, that's her actual name. And the more you get to know her, the more apt the name is. She is as lovely as can be). The place inside is small but lovely, with a beautifully decorated interior hallway wall lined with vertical bamboo posts. And the individual rooms are warm (literally and figuratively), with soothing music playing, soothing artwork, and salon treatment beds that silently raise and lower, with all the modern facial machines one can imagine. But machines are only part of the recipe. The product line is wonderful, organic, from Hungary, in scents and in textures I'd not experienced before. And Cinderella is amazing, how she initially consults with you, about your skin care needs and goals, and customizing your facial and the products to use. And the actual facial? Magic. Words cannot articulate how relaxing it was, with the facial massages, and neck and shoulder and arm massages, and scalp massage, and hot eucalyptus towels, and amazing products. My skin was glowing afterwards and is still glowing. At the salon opening, my daughter and I experienced the complimentary waxing they offered, and we were impressed by how thorough they were, making sure eyebrows were symmetrical, brushing the brows after the waxing, tweezing any errant hairs left over - very professional and thorough. We were not expecting such thorough treatment for a complimentary service! They do sugaring as well as waxing, but I have no idea what that is (and it kinda scares me, truth be known. LOL!). The products are available for sale, if one is interested. They are pricey but probably worth it. The services here, too, are pricey (more so than other places I have gotten facials at), but I must say, the skillset and product line are of higher quality. If you really want to treat yourself to some quality pampering, this is the place.

I've been to this salon a handful of times and all I can say is they NEVER disappoint! All the nail…read moretechs really listen to what I want and deliver. They're so sweet, attentive and so fun to be around! Sad that I live quite far from the salon but it definitely is worth the drive for me! I would recommend this salon to anyone and everyone. (:

I've been coming here for many years and they are always so sweet, skilled and really listen to…read morewhat I'd like since I always switch it up! Holly does beautiful designs and my favvv French tips. I recommend them to all my friends and many of them have become loyal costumers.

Amy is the best ! She did my refill and I left happy :…read more. On a weekend when I thought it be super busy . I come back for my pretty Natalie.

Its a fairly snall shop so make sure you call ahead. They were busy with customers when I came in…read more I had press-on nails and wanted to get them taken off & get my nails cleaned up. The lady was very skillful. It was just $10 to take off the nails and clean up. Highly recommend!

This nail salon is easily my favorite place to relax and unwind. I've visited the bothell spa…read morelocation many times now for the Versailles Pedicure. It's a divine and a completely rejuvenating experience. I know some reviewers have complained about the, "no talking/phones on silent," rule, but I am honestly all for this rule. It adds to the deeply relaxing environment. I'm happy to receive services from any of the technicians, but I love booking time with Sophia. She's such a wonderful person and does an outstanding job!

Love this little oasis, a true spa like experience. If you're more into the spa part of a pedicure…read morethis is worth your money, the chairs tilt back, the paragon and leg massage, all just really lovely.

Really love the services ive received at Mod. I've had 2 of 5 laser hair removal treatments and…read morealready see amazing results - zero hair regrowth already. Im also receiving ILP laser treatments for brown and red pigmentation and am very happy with how clear my skin is after 2 treatments. Ive had these services previously through a local dermatologist but Polly makes this feel like a spa treatment. She takes her time, is very respectful of my comfort and ensure my after-care is effective. Highly recommend!

Spent thousands for a procedure that never provided results...Had 2-3 "treatments"…read more I feel like I want a refund.