I needed my computer looked at and called Vince Davies at Central Computer Technologies. His…read morereviews all seemed great. When I went to drop off my computer he was acting a very bizarre manner - sort of frantic. He spoke in rapid fire sentences, ran in and out of the room and kept checking his watch. Then he got out some paperwork and started taking down my computer info which he did very thoroughly (but very frantically), presented me with a 3 page legal contract that was very convoluted (full of double talk and legalese), told me it was "just the usual stuff" and instructed me to just initial and sign. I expressed that I needed to read the contract and he replied that I could if I wanted to. He explained he had gotten the contract from a mechanic and it was to protect himself. The contract stated that: * He was not responsible for any damages that he did to my computer. When I asked about this, he said that while the contract did state that, he would 'make it right' if he did damage my computer. At this point I stated that I wished the contract was written in straightforward and clear layman's terms that were able to be understood by all. He replied that it was. I explained that if it was, then the expectations of both parties would be clear and concise. I had only his word that it meant what he said it did, and that he would 'make right' any damage he caused. He became upset and stated that it needed to be written that way and obviously not everyone had the same IQ. I did a sort of mental eyebrow lift at that. * That it was my responsibility to back up my data before hand as he was not responsible for any loss of data. When I expressed that it would have been nice to know that ahead of time, so I could have backed up all my data he said he could not be expected to tell me everything ahead of time. I didn't reply as he was becoming more agitated and began pacing back and forth in front of me. But it stands to reason, if I am responsible for backing up my own data prior to arriving (even though he told me he would be doing that), then I should know before I take my computer in. * That I waived all my rights to take him to court for any reason whatsoever, and I accepted that he had no liability for any of his work. * That if I was in any way unhappy with his service or work, I was prohibited from sharing what happened and I was not even permitted to share my thoughts online. At that moment I realized that this was probably why he had almost exclusively good reviews online. When I asked about this clause, he became visibly flustered, and said that yes, sharing any negative thoughts or feelings online was considered libel. I explained that it was only libel if it was untrue. This seemed to push him over the edge and he asked me to leave. He wished me good luck with finding anyone else to help me. I left there, went to the Geek Squad who informed me that all I needed was a security patch. They charged me $40 and took 5 minutes. Vince did not work on my computer, so I cannot say if he is good at his job or not, but it was discouraging that what said he had to do to fix it, was absolutely wrong. I waited to write a review until I had a chance to sleep on it, but then decided that it was only fair to everyone else out there, like myself, who relies on reviews if I shared my experience.

I was having computer problems, running out of usage storage and some software was not working…read moreproperly because of it. I emailed Vince my concerns and he was able to help coach me through the necessary steps to repair the concerns myself. I was reluctant at first as I just wanted the problems fixed but by the end, I felt more knowledgeable and independent in managing future computer related issues. Vince really wanted me to gain the knowledge for myself as it would make me better equipped to manage computer issues in the future. I feel that the breadth of my computer knowledge has grown overall. Thank you Vince!

I went to Geek Squad after taking the time to first phone their customer service line and confirm…read morethey offered the service I was looking for. I was informed they did, but when I got to their Red Deer location I was told that they would "absolutely not" help with my issue in the most arrogant and dismissive way possible. I understand that mix ups happen, but basic manners cost nothing, and nobody appreciates that kind of attitude. They don't seem to care about inconveniencing their customers, or even extending basic courtesy, so I won't be back.

ZERO STARS DO NOT SHOP HERE! Bought an rog ally didnt work off the bat and they wanted 50$ to work…read moreon it (700$ machine thats a month old) and it only ran windows 10 i can live with that sent it to acer got it fixed for free since i only used it twice. week after i get it back i tried to trade it in on a laptop and was offered 100 dollars value kept it of course and spent another 1300 on a laptop that would not update and the screen flickered on and off. took it back and apparently they didnt have a single laptop of the same spec that i needed for a 7k course i paid for and wanted me to spek nd more money for a less capable laptop or they could not help me. when i asked for my money back their manager scoffed and laughed saying good luck buying elsewhere and ill see you soon. im out OVER 8k because i could find a laptop in time and the used one i had to buy crashed. they want you money and nothing else ( 1 young man did and oustanding job helping customers) very poor managment if my truck hadnt broke down id drive to edmonton or calgary before coming close to this best buy. go anywhere else

Working with Longhurst Consulting was a pleasure for me. They provide professional solutions to…read moretechnology-related issues, which helps us to focus on our company goals and objectives. Highly recommend!

From the owner: There's never a good time for your computer systems to break down. Based in Red Deer, Longhust…read moreConsulting provides hardware and software sales, as well as network and technical support. Our on-site service staff are here to help you through your network issues. For more information about our business area network services, call today.

Took MacBook to them on Wednesday. Yup yup, will have a quote by Friday. Monday I finally got in…read moretouch with them. " Oh, well I didn't have a tech to look at it, maybe by Friday. " Don't waste your time, or, possibly your money.

There are a lot of horror stories floating around about this place and mine is one of them. It also…read morehappens that everybody else I know who has dealt with Computer Trends in Red Deer has a story of piss poor customer service and computers that don't work properly. But they tell me these guys canibalize everything. Which means the computer you buy, probably doesn't have the insides the body of the machine might indicate. My computer completely crashed on me and they couldn't get my stuff back. This was met with a curt, "oh, well, it'll happen again anyway'. That's what the manager told me. It was only after I contacted their head office in Calgary that I was satisfied. They fixed it and I haven't had a problem since (they get a mark for that). But these jokers in the Red Deer shop have to get their act together. They don't listen, they aren't helpful and they don't care. That's not how to do business these days. Avoid this place, but if you must, be very aware of what you're purchasing.

My husband and I have never had any problems with Computer Trends in Red Deer. We have always had…read morequality customer service along with products and advice that has exceeded our expectations. And our expectation is high.

Owner (Jed) is having difficulties paying his employees. Regularly have to actually ask to be paid,…read morewhich is countered with a sob story of how tight money is. Brings his sick children to work then gives you a hard time when you get sick.

I'm from out of town and called Gadgets in Sundre for repairs and updates to my laptop. I received…read moretop notch customer service, my computer is running like new and the price was fantastic!! Don't pass this place up for a larger center!! Shop local, support small business and choose Gadgets for all your computer needs!! Thank you Gadgets!!!