Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

From this shopping experience I remembered why I stopped shopping at REI. I am a jack of all…read moretrades so no particular day might be the same for me and that includes my clothing choice. Follow along because this prelude plays a part in my review. On this day the sun was blazing and I had some demo work outside so I am in a long sleeve sun blocker shirt, work jeans with some stains, a pair of steel toe boots and a boonie hat. I researched and saw that this was one of the few places that carried Buff Coolnet UV protection neck gaiters so this was my primary reason going to REI. I walk into the store start looking around and a sales associate pops out of now where and asked if I needed assistance. Harmless enough until I walk to the location that the neck gaiters were at then I hear on the intercom that Mr. ???? is needed in the area that I was in and the phone rang near me. Still Harmless?? I am still looking around next thing I know I see a CUSTOMER (Loss Prevention Specialist) out of the corner of my eye. At this point, you are probably saying to yourself really....Ok, let's continue then. I see some items that I have been looking for which are on sale so I pick up some Thermocell canisters, natural bug spray, a couple of first aid kits, and some other things I do not remember. I thought these would be some good stocking stuffers for friends and family. I move to look at the carabiners and this CUSTOMER slowly moves over in the same area. Now I am like really dude!!! I look around the store three regular customer on the right side of the store looking at kayaks and bike gear, two older regular customers on the left side with three boxes of boots open, two sales associates at the front. I proceed to go to the backpack sale section and as I am looking at the prices and the craftsmanship of the material, this guy is following my every move passing by me twice looking at the items in my hand. At this point, I mentally say Game On! Most Loss Prevention personnel cannot maintain eye contact because they do not want to be detected or their facial expressions tense up (micro expressions) and if the subject that is being followed make erratic moves then it is hard for them to follow a normal pattern of surveillance so every time he proceeded to follow me I did a quick button hook and end up in the same location as I started from but in a closer proximity to him. After about 15 minutes of this cat and mouse, I turn and walk up to him and said, "Look dude, I have no place to be at the moment and I have the time if you still want to play theses games!" He replied, "Sir, I am just shopping". I said, "If you were just shopping you would not have been following me for the past 15 minutes while I shopped and like I said I have the time." He looks at me and walks away as if he is shopping. I reported the incident to the Team Lead Associate at the front desk and they seemed befuddled and said, we do not have Loss Prevention, sir. I described the guy, black polo, khaki cargo shorts, chaco sandals, hairy arms, dirty brown hair and the Team Lead states let me try to find the guy you described. The store is a small REI and the Team Lead leaves and does not return. At this point I am looking at the front door and no one has exited. The other Sales Associate started ringing up my items a bit nervously making small conversation. Once she found my information in the system for REI rewards, she looked up with a normal customer service smile nervously ( she knew what was going on) and gave me my receipt and told me to have a good day. NOW, I remember why I stopped shopping at REI and order most of my outdoor gear from Backcountry.com

Good selection of shoes. Interesting way to try something on - scan the barcode and enjoy our size…read moreand they bring it out. Took a minute to get the system and luckily we did it on the first try or finding help would have taken awhile. Decant prices- about the same as else's.

Today's experience was good and bad. We needed to get some sneakers for my daughter and I…read moreapproached one of the employees in the shoe department for assistance. He didn't even look at us and said he will assist us when he gets a chance. I walked towards a lady that was also assisting on the floor (this sweet young lady's name starts with the letter M). She smiled and helped us immediately. Then we went to pay. The middle aged lady never greeted us nor looked at us. Like customer service is a thing of the past here. Disappointing.

They were very helpful on the phone when I called to make sure that they had what I was looking for…read morebefore I went. They were very helpful showing me the selection of the merchandise that I was looking for.

Great products and great service! Bought LSU shirts for the opening game in Vegas. Just need a…read morebroader selection of LSU merch. Geaux Tigers!

I love the selection. Great variety of items for the entire family from everyday needs to…read morespecialized sports and other outdoor activities.

I've always had good experiences at this location, but my interaction with Marcelo at the gun…read morestation was frustrating. I was looking for gun accessories as a gift and asked if he could check for stock. He quickly said they didn't have any and didn't bother to check the computer. Ten minutes later, I found them myself--over 10 in stock. When I pointed it out, he just shrugged and said, "Sorry." This lack of effort and dismissive attitude made for a disappointing experience. If you need assistance, don't ask Marcelo

As avid outdoorsman I used to like the selection of lures equipment boating items that you used to…read morecarry. This store had the worst inventory I've ever seen. I'll liken it to the sporting goods section of a Kmart back in the day. I've been a loyal customer since I moved here in 1991. I'm done. And your website is junk and isn't easily navigable. Good luck. Other than your ammo selection this store barely sells the sporting goods you were once famous for.

Poor service experience. I was at the register to purchase my items. One shirt was not available…read more I asked cashier to place an order for me so I can pickup another day as the app stated it was not available for pickup until a week later. Cashier named Andrew said, "oh no, we have it here and I'll send someone to get for you." I said "are you sure cause app says it's not ready until a week later". He said "yes we have it". I was okay to place order and pickup later. I waited 15 minutes and no one was even looking for the shirt. The sales lady came back to tell me that they probably he it inside the truck. I told her that's fine, "I was trying to place order and pickup another day". She asked "who told me that they had it inside the store?" I told her it was their cashier Andrew. Just trying to avoid placing an order for me.

Sitting here in the fitness area while the rest of fam is out looking for things they need. I am…read moreenjoying the cleanliness of this place. Nothing is out of place and the staff are pleasant and welcoming. They do have good prices and wide selection of everything you need from camping to clothes. I do love this location.

Poor customer service! I walked into the store for a pickup and Jacob was behind customer service…read morebooth and was pretty much hiding between the 2 monitors. No formal greeting or anything. Then pretty much ignored my reasoning for in there. It was initially a curbside but took too long. Products are still clutch as usual but this location could definitely improve on customer service.

Omg just left and the young boy working there acted like my questions about the sizes and products…read morewas annoying! I had to look up information myself and he was extremely unpleasant in his tone...

A must stop for all of you diehard swimmers out there. If you're having a hard time finding the…read moretraining gear & swimwear I highly recommend D&J's Sports in Tomball. P.S. check out their Facebook page for monthly specials!

Recently ordered new team soccer jerseys for our club, Breakers FC. Service by Alexis was…read moreexcellent. As a repeat customer, I found Alexis and the Soccer Factory Team to be super-helpful, flexible in working with me on logo placements and size, choosing a jersey, picking out a color, and recommending jersey size allocations. Pricing was affordable and response rate was within hours. I will be sure to place a 3rd order with Alexis and the Soccer Factory next year too!

I ordered a jersey and paid for three day shipping , took 5 days to get here so I did not have it…read moreon time. Their customer service person told me orders after a certain time don't count till the next day and then there was "processing time". It was a blank jersey. DO NOT recommend. Will not shop here again