After my last 1 star review I got a call from Steve's Appliance repair about 5 minutes after the…read morereview posted. I was surprised, and pleased. Made arrangements to have a technician come out the next day. He came on time and was very apologetic about the delay in responding to my previous calls. He analyzed the refrigerator, found the problem and the offered to fix it for free. He came back a few days later and replaced the broken part. I was appreciative of the effort to come and fix the issue.

Fantastic experience. I had to reschedule somewhat last minute and Steve was incredibly…read moreaccommodating - he came out Saturday morning to fix my freezer. He was friendly, cleaned everything, and went above and beyond. I'd absolutely use Steve's Appliance Repair again. Highly recommend.

I just connected a front loader washer and dryer , the dryer wasn't turning but making a slight…read morenoise every 4 minutes like it wants to spin but it doesn't. So I made the appointment with Michael, he came in, asked a few basic questions regarding the above and if the dryer was working prior to me picking it up, I presumed it was, this lady was a local realtor (standup person) - so anyway, Michael spun the drum and suggested something was obstructing the drum, he removed the lent basket, reached inside with some channel locks and pulled out a sock that got stuck between the drum and another detail. Michael fixed new/used GE Front Loaders! Thank you sir, I appreciate you taking care of us so quickly today!

Needed an Appliance Pro to help my family member out in Hemet…read more Michael was everything I've read about in these reviews. I'm down in San Diego and was just to far for me to go in such a short notice. Glad I was able to rely on Michael and his company to get the washer squared away.

Quick service- and good value. I've used them multiple times and referred to my neighbors!…read more Thank you!!

2nd repairman that I called to fix the same issue on my fridge. Seems like a small family business…read morewhich I like to support. Called late yet they still answered. Came out the next day. I mentioned how I just had it repaired a month ago and what the 1st repairman did. This guy mentioned I should have gotten my money back as some of the parts that the 1st guy replaced would have been under warranty. Finding helpful honest repair is great. I will definitely use them for future repairs.

I don't write reviews lightly, but Oceanside Appliance earned this one…read more Our refrigerator had been down for five days. After waiting those five days, I learned that the first company I contacted still could not provide an appointment for another two weeks. That may work for some situations, but not for a refrigerator that was already down. I also contacted a couple of other repair companies and found myself spending far too much time dealing with automated systems without ever reaching a real person. By comparison, Oceanside Appliance was refreshingly easy to contact. Whether through their website, email, or phone, I was able to quickly get information to someone who listened and responded. At 4:30 PM, I contacted Oceanside Appliance and provided the model number, serial number, and a detailed description of what the refrigerator was doing and not doing. Hector took the time to review the information and make sure Wade had everything he needed before the appointment. Based on the symptoms, they were already thinking ahead about possible causes and the parts that might be needed. The next day at 3 PM, Wade texted that he was on the way and arrived exactly as promised. From the moment he arrived, it was obvious I was dealing with someone who knew what he was doing. He listened, confirmed the symptoms, quickly diagnosed the issue, and, most importantly, came prepared. Because he had reviewed the information beforehand, he had already brought the parts he believed would most likely be needed. Fortunately, he had the correct parts in his truck. There was no need to order parts, no return visit, and no additional delays. In less than an hour, the repair was completed and the refrigerator was back in service. What impressed me most about Wade was his professionalism, efficiency, and respect for the customer's time. He wasn't interested in wasting time or creating another appointment. He came prepared, solved the problem, and got the refrigerator running properly again. The price was fair, and I was more than happy to pay it considering the level of service, preparation, and quick resolution. Before leaving, Wade gave me his card and told me to call if there were any issues the next morning and they would come right back out. Fortunately, there was no need. The next morning the refrigerator was holding a steady 34°F instead of the 49°F it had been struggling to maintain during the previous five days. What really impressed me was what happened afterward. As I was preparing this review, I received a follow-up message from Mike checking to make sure everything was still working properly and asking if there were any issues or anything else they could help with. That kind of follow-up service is becoming increasingly rare and speaks volumes about how they treat their customers after the job is done. Thank you to Hector for making sure Wade had the information he needed before the appointment, a special thank you to Wade for the kind of service customers hope for but rarely receive anymore, and to Mike for following up afterward to ensure everything was still operating as it should. In a world where good customer service seems harder and harder to find, Oceanside Appliance reminded me what it looks like when a company communicates well, prepares properly, shows up when promised, follows through, and gets the job done right the first time. Highly recommended.

1 star. Bait-and-switch pricing, and an owner who hangs up on you…read more I requested a quote. Mark quoted a flat $80 inspection fee, then followed up with a separate message advertising $30 off. Nowhere did that message say the discount was conditional. So I booked expecting $50. The tech showed up -- genuinely professional, no complaints about him at all -- and then told me the $30 off only applies if I go ahead with the repair. That is not what I was told. I paid the full $80 because I wasn't going to argue with the guy doing the work. I messaged them on Yelp to say the wording is misleading and should be fixed. What I got back was a phone call from the owner telling me *I* failed to read and understand his messages. When I pushed back, he hung up on me. And here's the part that stings: I'd seen another reviewer complain about the exact same thing before I booked. I dismissed it. That was my mistake. It's a pattern, not a one-off. If your promo needs a phone call and a lecture to explain, the promo is the problem -- not the customer. Take your money somewhere the price is the price.

I picked Don's Appliances because the reviews were good, I wasn't disappointed. I called after…read moreclosing and left a message, I had a problem with my refrigerator and they promptly returned my call in the morning. I needed a part for the refrigerator which had to be ordered. Anthony came back out on a Saturday morning to install it, that's service !

I had a great experience with Don's Appliances. My older LG dryer suddenly started making a…read morehorrible squealing noise, so I texted them a video. They listened to it, was able to get a good idea of the problem from the sound, and I was given a quote before scheduling. He was even able to come out the same day. Once Anthony opened the dryer, he found that only one roller actually needed to be replaced. What really impressed me was his honesty, I had already agreed to the price for replacing the full set, so he easily could have just done the work without saying anything. Instead, he told me only one was bad and gave me the option to replace just that one and save money. I ultimately chose to replace them all since the dryer is older and everything was already apart. My dryer is running quietly again, and I would absolutely call Don's Appliances again.

We had a fantastic experience with George and his team. They've helped us in the past and were able…read moreto fix our appliance. Their pricing was fair, honest, and provided excellent value for the quality of service they delivered. So when our dryer at our new house stopped working, they were the first company we called. This time, the dryer turned out to have a much bigger issue. George and his technician came out multiple times, took the dryer completely apart, and genuinely did everything they could to get it working. When it became clear the repair wasn't successful, they didn't hesitate to refund us in full. That level of honesty and integrity is hard to find. Even though the repair didn't work out, we truly appreciated how hard they worked and how they stood behind their service. We wouldn't hesitate to call them again for future appliance repairs and highly recommend them to anyone looking for a trustworthy company.

Jorge is very knowledgeable and good to his customers. I have an old Kenmore washing machine that…read morehas been in use for over 30 years. Suddenly would not pump out the rinse water! Jorge put in a new pump and checked out the machine. A week later the motor died. He came out right away. Told me it was worth fixing and he would get it done. Ordered new motor. Now it will outlive me! Thank you Jorge!

Igor was on time, and polite while fixing our washing machine, answering all of our random…read morequestions along the way. If you go ahead with their quoted work, they apply the $75 consult fee to the whole job, which is nice!

Edit to my original review: the company made it right but it took a week and many phone calls/texts…read moreto finally make it happen. I think we may have had a flukey experience since this company came recommended by a friend and they had a great experience. Igor was great (he is the senior technician that finally came out after many complaints and frustration). Maybe request him from the get-go to have a better overall experience. I wish I could give 0 stars. Avoid this company at all costs. This was one of the most frustrating experiences I have had trying to get my washing machine fixed. Our washer wasn't draining so we called Steve's appliance repair and they sent out a technician next day. He said needed to order a part and would come back when it arrived. 2 days later he came out and "fixed" the machine, but the first time we used it, it was still having the exact same issue. I called them 4 times over the course of the next 2 days to see when they could come out again and each time they said they would call me back... never did. I finally karen'ed them on the phone and they agreed to send someone next day. Well guess what, it's next day and they just called to say the technician is sick and they are not sure when he will be able to come out. They are offering no solution, and when I requested that they just close my file so I can use another service, they said no. We have now had a broken washer for a week and after many phone calls and texts, I am beyond frustrated and will never use this company again.

Radu came out on short notice to diagnose my refrigerator issue. He was prompt, polite, and…read morefamiliar with my model. I will definitely call them again when I have an appliance issue!

Radu came the very next day after I called him. He communicated well & arrived right on time. He…read morefound my dryer in a dangerous way which could have became a fire hazard. He was reasonably priced & I will definitely be having him service my washer & dryer every two years! Highly recommend!!

Our 14 year old KitchenAid side by side refrigerator/freezer was failing...Eric was able to come by…read morethe next day and diagnose the problem. Parts were ordered and Mike returned to get the repairs done. Replaced the inverter board, cooling coil, evaporator and recharged the system. Mike was a real pro, knowledgeable and efficient...in and out in under two hours. I'd highly recommend this family owned shop. Though not inexpensive, you will appreciate their skill, honesty, and value.

My oven wasn't baking. A control panel needed to be replaced. They did that and now it bakes!read more