This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

Harrison did a great job assessing my needs and the procedure was painless. I would recommend this…read morespa to anyone who needs this treatment. You deserve to feel your best and Hydra+ can do it.

I've been here twice and I had a really good experience. The staff were super friendly and answered…read moremy millions of questions lol. They made me super comfy during the process. I needed up buying membership.

Had Chris come out to my business and give me the optimal wellness IV! I felt so great that I had…read morehim come the next day to my home to give my husband one as well before we left for vacation! Highly recommend!! :)

Chris was absolutely amazing, he came to my house because I was feeling under the weather, hooked…read moreme up to a immunity cocktail and was feeling amazing later that night. Smooth, painless, and convenient. Highly recommend!

I have been a loyal member of Hydra+ for years, and today I unfortunately experienced the worst…read morecustomer service of my entire life at the Buckhead location. Jade was at the front desk when I arrived this morning and was unbelievably and unnecessarily rude to me. I had just gone in for an IV, but her abysmal attitude made me turn around and leave. She is not the type of person who meets the standards of decent customer service for a fast food service, let alone a wellness therapy provider. I would hope the owners of Hydra+ do not find it okay to speak to another human, let alone a paying customer, in such a way. I have only had positive experiences with Hydra+, but as long as Jade is with the company I will not be returning to the Buckhead location

Great people, love the results! It was a casual and welcoming environment, and I'm bringing a…read morefriend to join with me, today!

I suddenly got sciatica and after 2 cryotherapy sessions and leg decompression I've felt a…read moredifference each time. Groupon discount was great for sure but Jen is a real sweetheart! She really takes care of you! I'll definitely be back to try some other things out!

I found Restore off of Groupon and after trying them, I decided to take advantage of one of their…read morepackages. This place is exactly what the name says ... a place to get RESTORED! The staff is very professional and caring. I have referred some of my family and clients to try this place. I have tried the IV drip, Cryotherapy, Hyperbaric Oxygen Therapy, red light therapy, shoulder, leg, hip, and calf compressions, and stretching with the massage. I recommend trying everything.

Christen was amazing and very professional (cool...not stuffy). She came to our hotel room the…read moremorning after a concert and hooked us up , literally, with IV hydration after a fun night! The mobile service is MUCH better than having to find an office, ubering there and back, etc. We had the IV hydration in the comfort of our own hotel beds! I will definitely use iHYDRA8 when I am in ATL! I only wish they had a set up where I live!!!!!

From the owner: On-Demand Concierge Healthcare Service - IV Hydration…read more - IV Vitamins - Vitamin Booster Injections - Lipotropic Injections - Nurse dispatched to your Home/Office/Hotel - Special Events (Weddings, Bachelor/Bachelorette, Production Sets, Recording Studios) - Perfect for: immune system boosts, hangover relief, beauty/cosmetic enhancement, athletic performance, weight loss, overall wellness.

Always a great experience. Started with single IVs and got a package. My experience with my nurse…read moretoday was great. Will be back!

I've been a member for quite some time, and what keeps me coming back is the consistency. The care…read moreis always professional, the staff and nurses are kind and efficient, and my visit today had me in and out in 30 minutes. The complimentary oxygen therapy and tea are thoughtful touches that make the experience even better. Grateful for a place that delivers every time.

I generally operate by an "assume positive intent" mindset, but I'm sharing this in hopes of saving…read moreothers time, money, and frustration -- especially when it comes to something as important as your health and wellness. Don't go to STAT Wellness. There are far better wellness clinics in Atlanta with more knowledgeable providers, stronger communication, and a genuine focus on patient care over profit. Unprofessional communication, disorganization at every step, lack of medical depth, and a disappointing level of follow-through have made this one of the worst healthcare experiences I've had. My Experience: I began seeing Jacqui Bartholomew, Family NP, at STAT Wellness in April 2025 for help identifying hormonal and GI imbalances I've struggled with since IVF several years ago. From the start, scheduling was disorganized - two separate people (a "patient specialist" and front desk) responded to my messages in their app, leading to multiple appointment mix-ups. STAT requires an extremely detailed health history, lab uploads, and background forms, yet I'm still unsure that information was ever used. On more than one occasion, I reminded Jacqui of personal & maternal health history she seemed unaware of, which changed her recommendations. Cost: The initial visit was around $900. It did include an InBody scan - which, ironically, is free at most gyms but request for an update at my first in-person follow-up 6 months later was told it would be a couple hundred dollars ha. The first session was mostly conversational, and while Jacqui's tone was warm, her answers were vague or dismissive. Follow-up was painfully slow; it took nearly four weeks (April 22-May 19) for her to provide a plan. Caveat, some of the delay was due to continued scheduling mishaps mentioned above & a 1 week reschedule on my behalf. The follow-up visit was 30 minutes virtually just enough to skim lab results (and this wasn't free, it's another ~$200). My questions about blood levels were inconsistently answered - often with "false positive, don't worry about it." I was told to do the Whole30 diet, but no guidance was provided on implementation, reasoning, or reintroduction. The written notes afterward didn't include any pertinent details from our call. I have call recordings and documentation showing this gap. Jacqui also recommended electrolytes, suggesting I purchase specific in-house or branded options - none of which were Whole30 compliant. When I asked about the contradiction, the response (from a nurse via the app) was simply, "Jacqui says it's okay" or to make an at home version with OJ and coconut water. The communication setup was odd; you never actually hear from your provider directly. By my October follow-up, things had only worsened. Check ins are through the app and limited to patient-directed, many times I'd wait 1-2 weeks without a response. I never was asked how things were going, given guidance on whole30 reintroduction, asked if symptoms were improving based on the new supplements I was prescribed (through their in-house service, of course). Jacqui was about to go on maternity leave, and I tried to be empathetic, but if you're charging thousands for medical care, patients deserve focus and clarity. She again couldn't answer basic questions about my labs or protocol and told me the follow-up InBody scan would cost extra - for a machine that takes 60 seconds to use and is free elsewhere. By then, I had spent nearly $2,000 at STAT with little to show for it. Since leaving, I've done my own research, consulted other NPs, and even had AI analysis of my labs - and much of what I was told at STAT doesn't line up. When I finally sent feedback expressing my disappointment, the clinic offered a complimentary 30-minute consult with a different provider. I'm still undecided if I'll take it, it's currently scheduled for next week, but I wanted to share my experience in hopes others can make more informed choices. Bottom line: I wish I had something positive to say about STAT Wellness, but I simply don't. The care felt shallow, transactional, and misaligned with their stated mission. Save your time, your money, and your trust...there are many better wellness clinics in Atlanta.

I can not believe that I am just getting around to reviewing STAT, because oh how I LOVE THEE!! I…read morehave been going here for over a year now and I love, love, love everything it is and everything it stands for. Kyle Compaan has literally turned my health around!!! He is incredible at what he does. Do the quarterly lab work, still with the plan he gives you, and you will see results. I have referred several coworkers here as well and we are all very happy!!

Clean and cozy facility. Great staff and services. I went in for a hydration boost after a busy…read moreweekend 10/10 would recommend.

I had an amazing experiencw. From the moment I walked in, the atmosphere was calm, clean, and…read moreprofessional--exactly what I was looking for The setup is relaxing with comfortable chairs, soft lighting, while listening to soothing sounds

Thank you! Grateful to access your service during an illness. This is a comfy setting and relaxing…read moreatmosphere. The staff are friendly and kind.

From the owner: We are offering $119 founding memberships for our first 50 members! Hurry before this incredible…read moredeal ends. Our goal at Hydrate IV Bar Glenwood Park is to help you feel better, stay well, and show up as your best self. Whether you’re recharging, recovering, or simply want to maintain your wellness, our IV therapy and vitamin shots support the energy, clarity, and balance you need to thrive. Our experienced Registered Nurses and friendly spa coordinators create a calm, caring experience from start to finish. Book an appointment and experience what feeling your best truly feels like.