I ordered a pet door to be installed on October 15th, and was told that it would take 3 weeks. I…read morehad to pay half up front that was $750. It is now December 8th, and I have nothing to show for the money that I have paid. I keep having to call them ,only to be told over and over that they expect it next week. I would expect them to be calling me to provide updates since we are way past the quoted time frame. Absolute worst customer service, and I feel like I have been scammed.

I did not hire them because they never bothered to measure the window but had an estimate wanting…read more200$ up front

Communication was excellent. Showed up when scheduled. Pricing reasonable. Technician Billy was…read moregreat.

I would strongly discourage anyone from doing business with Glass Guru of Johns Creek, owned by…read moreNicholas Wolter. Please send me any other suggestions. Our experience was defined by incompetence, poor communication, and a complete lack of professionalism from beginning to end. After waiting more than a month for replacement glass, the technician broke the replacement before it could even be installed. Mistakes happen, but what happened afterward is completely unacceptable. There was no apology, no accountability, no explanation, and no clear plan for fixing the problem. The technician simply left us without answers. Even more concerning, the technician entered my garage without notifying me or asking for permission. I had no idea someone was inside my garage. That is a serious safety issue and a blatant disregard for a homeowner's property. My dog was startled and reacted defensively, creating an unnecessary situation that could have easily ended much worse. When my wife called the office simply to get an update after we had been left without any information, she was told by franchise owner Nicholas Wolter that he didn't have a timeline and offered no accountability for the company's mishandling of the project or its lack of communication. Rather than trying to resolve the issue professionally, my wife experienced yelling and profanity during the conversation. She called me afterward nearly in tears because of how disrespected and frustrated she felt. No customer deserves to be treated that way for asking a reasonable question. By the time I spoke with Nicholas myself, it was clear that customer service and accountability were not priorities. Rather than taking responsibility for his company's mistakes or offering a meaningful solution, the conversation became defensive and confrontational. During the call, Nicholas acknowledged that he may have raised his voice because of trauma from his military service in Iraq. While I respect anyone who has served our country, that does not excuse yelling at or using profanity toward my wife. Every customer deserves to be treated with professionalism and respect, regardless of the circumstances. Our experience included: - Waiting over a month for replacement glass. - The replacement glass being broken before installation. - A technician entering our garage without permission or notice. - Being left without communication or updates. - No apology or accountability for the broken glass. - A franchise owner who failed to provide answers and, in our experience, communicated in an unprofessional manner during efforts to resolve the issue. I requested a full refund because I no longer had confidence in the company's professionalism or ability to complete the work. Based on my experience, Glass Guru of Johns Creek failed on all three.

Led me on then blew me off. Ghosted me. Answered my call…read moregave me a quote then nothing. I texted several to Es then gave up.

Storytime - settle in folks. My wife and I bought a beautiful china cabinet with lots of glass. It…read moremade it all the way into the house when I set it down (*ahem) and broke not one, but two panes of glass. Hunted on Yelp, read reviews and ratings and contacted Jody and Ray. They were super responsive, and their prices fair. Very very easy to work with, and the pieces fit perfectly! Highly recommend, and will go back if needed.

After a month's wait, it was a no show they did not put into the computer for appt and that time I…read morewas quoted 370. When I called to reschedule it went to 451 6 days later when the technician came out it went up to 500.. FInd a different company.

From the owner: If glass is cracked, fogged, or broken, you shouldn't have to guess who to call. Glass Doctor of…read moreChattanooga provides expert glass repair and glass replacement for residential, commercial, and auto needs, including windows, showers, mirrors, storefront glass, and windshields. We focus on safe, clean work and straightforward guidance from start to finish. Proud to serve as a Neighborly company. Contact us to schedule service.

Love my new shower doors. Really great company. Fair price. And Walter, Jake, and the rest of…read morethe crew were super friendly and helpful. Their attention to detail is much appreciated.

From the owner: Greer Glass Company specializes in custom glass solutions for residential and commercial customers…read morethroughout Chattanooga and surrounding areas. We provide frameless shower doors, custom shower enclosures, mirrors, custom cut glass, window glass replacement, commercial storefront glass and doors, commercial door repair, glass railings, tabletops. What sets us apart is our commitment to quality craftsmanship, honest communication, and dependable service. From the initial estimate to the final installation, our experienced team focuses on precision, attention to detail, and customer satisfaction. Whether we're replacing a broken window, installing a custom shower enclosure, or completing a large commercial storefront project, we treat every job with the same level of professionalism and care. Our goal is to provide durable, beautiful glass solutions that exceed expectations while delivering a smooth, hassle-free experience.

I was on my way to one of their competitors, who had moved locations, so I decided to stop and…read morecheck with them on the custom mirror I wanted. I am SOOOO glad I did! Not only did they quote me a lower price for a much larger mirror, the receptionist (Laura?) was very collaborative. After hearing what I wanted, why I wanted it, and where it was going in our home, she made some very good points and saved me from a diminished project! Not only that, she was VERY pleasant! Lastly, they were super quick and turned around a 20" x 6' mirror in less than 24 hours! My project turned out really well and the quality of the mirror is fantastic. I don't know what glass projects I might have in the future, but you can lay money I will stop by Independent Glass first to get a quote! Thanks y'all!

I was very pleased with the professional, competent, kind service by Independent Glass. The guy who…read morecame to measure used a laser and was very meticulous with his measurements to be sure we got the right fit for our shower door and bathroom mirrors. Highly recommend.!

Great service. Great work. Matt got my garage door working again for a fair price. He responded on…read morea Sunday and had the job done Monday morning.

Fast response and did a great job getting my window replaced! Very fair on the price as well! Thank…read moreyou Matt!