They (Abrazo Arrowhead) didn't have qualified staffing taking care of my husband. They didn't care in ICU... It's been a year since my husband died in that terrible hospital... the minute I had them remove the ventilator they all disappeared... read more

ruined my birth experience in many ways including telling me i need to fly my babies right after birth to another hospital because there was no space in NICU and knew that after telling me to drive 1 hour from home in labor to deliver triplets here. I loved my first birth at banner and WISH I would've just went there. they couldn't tell me my babies weight height etc. didn't even give me name cards for them or anything. so outdated, so rude, just awful. didn't have a pump for me to use, didn't have leg compressions for me after a c section. etc etc read more

The attendants and the PA are very rude. They lie about CT scans and lab results. I no longer feel safe coming here. I strongly recommend you don't seek any care here. On a happier note, the nurses and CT techs are amazing. read more

My 99 year old father fell and was taken by ambulance to the ER at this hospital. I told 3 nurses in the ER what my dad was allergic to. I emphasized not to give him Tylenol because he would develop hives from head to toe. The head nurse that was assisting dad said he would note his chart and ask the ER doctor what he could give him for pain. After about 4 hours, my son came and I went home to get some things. While I was gone they gave my dad Tylenol. When I got back the next morning he was covered in hives and miserable. And, the chart had NOT been noted. He was admitted and the first nurse when he got to his room was amazing! She was there all night with him. The rest of the week he felt like he was ignored. This is not a hospital I will ever take my parents back to. One positive note: Dr Moore was excellent. Performed a successful surgery on my dad and the surgical team were great. read more

Robotic surgery at the surgery center. Still traumatized 3 weeks later. Worst experience in my lifetime. I felt like it was a cattle call. Anesthesia was traumatizing. They asked if I was ready to go, I said no, I was in So much pain & still traumatized from hallucinations with anesthesia; they pushed me in a bathroom and said tp get dressed, I HAD to go. They were closing. read more

One final update. We received our letter of resolution recently. Hubby stated that the letter had factual inaccuracies but otherwise does not care anymore about what had transpired. We do not care to pursue this matter any further and I am personally happy that the matter was addressed no matter what the outcome was. I want to reiterate from my previous update that if you have concerns you want to bring up, use the "Message the Business" link on this page. If you leave your phone number, someone will call you! We will never come back here and we will be telling anyone who cares to listen to stay away from here too. read more

My nurse in the pre-op area where they get you ready for surgery could not have been nicer but was making a lot of mistakes. Ie: putting an uncapped needle down on a dirty computer desk before using it to start an IV on me. Then, I get to the recovery area after surgery and I am literally begging the nurse: Daniel (who won't look up from his computer) for something for pain while I am crying in pain and all he says is "well yeah, they just cut through muscle... of course you're in pain." Then, when another nurse comes to give report to Daniel, daniel ASKS HER WHAT I HAD DONE... As in, he didn't even bother to look to see surgery I just had... which was an entire bladder stimulator implanted into my back. Additionally, at no point did they call to update or get the person I had with me. They let me lay there crying without anyone to advocate for me, until they finally wheeled me out to meet him. Abrazzo: I will also be calling to give a complaint over the phone against Daniel (and the recovery area) for overall negligence. read more

This review is to inform anyone who is looking to be admitted here!!! My dad is currently in this hospital and let me tell your the administration and the staff are the worse!! This place is dirty and the nurses are not good at their job! It's like this hospital just wants to drain your insurance money and keep you there and not even try to find a solution they leave you in bed for 2-3 days without any updates or new treatments, it's like they keep you to die! This is for everyone stay away from this hospital they absolutely need new training and needs to be investigated read more

My wife Terra Dailey is impossible and hands dow, the most difficult person to deal with at a hospital... her nursing staff has been amazing, here... Leo was an exceptional nurse and im greatful for her whole team here.... read more

From the moment I walked in to the moment I was discharged I was taken by are of. Everyone was attentive and caring. Dr. Rodriguez, Jessie, IR team Olivia, Dr. Cooney, and Ashleigh. Thank you for taking care of me. I am appreciative of warmth, and excellent care I received read more

I ended up in the ER for care while on vacation in Glendale. Every single person I encountered was friendly, professional, and caring. Dr. Caterina Palumbo was thorough, a good listener and provided detailed information about my condition and treatment. Well done, Abrazo! read more

do not come here the worst place to go my brothers gf was having seizures non stop and they took there sweet time to help they do not care they do not do well when it comes to there patients these people are horrible staff sucks its the worst hospital ive ever been to read more

I think most people only leave a review if they have a bad experience but my experience at Abrazo Arrowhead Surgical Services was AWESOME! I can't speak to the rest of the hospital but the surgical services was perfect from the start to the finish! Polite, friendly, caring, skilled and professional. What a great team. I had a Watchman device implanted in my heart and was in and out in under four hours feeling fine. Need surgery I can't recommend them any higher. They were all great! read more

My daughter was born In November and as I have now had time to reflect on the experience it was a pretty awful one. Some of the nurses were okay but several were rude and condescending. I had a pretty traumatic birthing experience and very little of what was being done was explained to me. If my Dr wouldn't have been there I don't know what I would have done. Just an overall lack of basic compassion or guidance honestly. My epidural wasn't working and after hours of being in pain and nobody listening to me... a new anesthesiologist finally did a leg test on me and realized I needed more. She was able to help me and relieve me of pain in two second after I was pushing and feeling everything for several hours. There have been a ton of issues with the billing department not sending bills to my insurance, too. I've had to call 4-5 times and they still haven't sent the appropriate bill to my insurance. Won't be coming back if I have another child and I would t recommend this hospital to anyone. read more

The care from all the doctors here is just awful. The nursing staff is good though. The doctors walk around like they are gods and don't listen to anything you say. They also make representations and the just oops - forget to do what they say. I was told to pick my discharge time by Dr. Sheft and he'd make sure to get me out. I picked a 9am time to leave. I'm stable and ready to go. But guess what - he hasn't done anything. He did laugh and say that maybe I could help him with his tenant issues when he found out I was a lawyer...really doc? How about you do your job, get me out of here so a patient more in need can be here. Now I'm told I could be here as late at 4pm. Are you kidding me???? 4pm is NO WHERE close to 9am. And do you think he has the common courtesy to actually come back in and talk to me. Naw. I just have to sit here and when he has time he will come in. Cool, thanks doctor. Then let's not forget about the cardio doctor, Dr. Mans. Arrogant as they come. Luckily, I didn't need much from him. He did have an echocardiogram done, but do you think anyone came in to discuss results? NOPE! I'm sure it will be added to my bill. Same with an ultrasound of my legs. Two days ago it was done - STILL NO ONE HAS TALKED TO ME ABOUT THE RESULTS. I hate this hospital. It's old, dirty and the care is crap. Just avoid it at all costs. read more

this hospital should be looked into medical kidnapping. During my stay before my c-section I was asked if I ever used drugs. I stated I had smoked weed before pregnancy. the hospital notified dpc and made my stay horrible and uncomfortable. what should have been a beautiful moment meeting my baby was ruined by rude staff members and dpc interviewing my husband and I, AND needing to see our home before I could bring my baby home. best part my baby and I were completely drug free the entire pregnancy and delivery. my case has finally been closed due to no drugs in my system what so ever. I never got wheelchaired out because the staff were so rude and labeled me a bad person. please be mindful they will assume before looking into your medical records. read more

I wouldn't let my worst enemy ever be taken to this ER. The nurses were all horrible on day shift. My sister was taken there with very bad pain in her abdomen. By the time she reached the ER her leg was blue and Ice cold. This was at 6:30 am on a Saturday. She was neglected to no end. Nothing that they gave her helped her pain. She sat in misery. She ended up with an Abdomen Aorta Aneurysm that they never saw with scans they did. her blood pressure reached 203/87. Her machine was beeping as it climbed up and down. No Nurses ever came to check on her. we asked why she wasn't hooked to monitors early on and they said she didn't need to be. We demanded she be hooked up so we could see her pressure. And her IV was in her arm with nothing attached to it. She sat in pain and very dehydrated. We asked for a pillow and another Ice pack. Never received either one. They gave her a contrast CT which she was highly allergic to and we told the Dr, he assured us that they would take care of her if she had a reaction. They gave her more fentanyl and Benadryl. Then they took her for contrast CT. When they brought her back they left her with NO nurse knowing she had the allergy to contrast. I watched my sister die in agony with no help from anyone. We were yelling for nurses. My husband found one and by that time everyone was all over the place, unorganized and didn't know what was going on!!! She passed at 7:02 from being ignored all day. She never had a fighting chance. Our family is not letting this one fly by!! It's so wrong in every way. The 2nd shift ER Dr did tell us that her aorta had dissected which would cause her to bleed out. Very sad read more

This place sucks beyond sucking. Twice I was here, I was taken by ambulance the second time so I didn't have a choice. Ignored both times. Second time, taken with a heart condition, wasn't provided any care except an EKG. Left alone for seven hours, zero interaction. When I said I wanted to leave, they literally pointed to the door and told me how to get to the front where my husband could pick me up. No one cared about me AT ALL. I had only my pajamas, and no shoes. I cannot stand every single one of the people at this hospital - they are uncaring, rude, disrespectful, and condescending. This is one of the thousands of reasons I try to avoid Western medicine with everything in me. They don't like informed patients, and they don't like people. Screw you, Abrazo Arrowhead. Never again. EVER. read more

The anesthesiologist did not have a good bedside manner and made some very unprofessional statements to the nurse after my surgery. I was also sent home without the correct anti nausea medicine after surgery, then given the run around several times, and still have not been able to get the prescription. Once you're out of surgery, they do not care about you anymore. read more

I recently had my daughter here at this hospital and i will start off by saying it was nothing but PERFECT! A huge shoutout to MARA in labor and delivery she made the whole experience worth it! She cared to every need that my wife needed and she wasn't just a nurse to us she actually felt like a friend! She needs to be recognized for her care of patients and hard work! Thank you Mara we can't thank you enough! read more

I had my child here 2 years ago. My nurses and doctor were amazing but one of the African American receptionist was awfully rude. Keep in mind I was in labor and this receptionist told me to be quiet because it wasn't that "serious" that I just started labor. I got sent to the back and I was 8cm. Just crazy how she told me to be quiet while I was in legit pain. Other than that it was nice and nurses were very attentive read more

Do NOT come here!!! Save your own life going to another hospital. These people are so rude, the Dr is rude and asks what treatments are wanted by the patient instead of going over what her recommendations are and explaining/ educating the patient on why she recommends treatment. NEVER have I witnessed a Dr ask "what do you want to do?", the patient responds "you're the Dr. do whatever." The Dr responds: "you're the patient." Just an FYI: people go to the hospital for help and medical treatment, if they knew how to treat they wouldn't go to the hospital. This hospital needs to be shut down. Pocketing millions with crap treatments. read more

Kind and professional surgeons and anesthesia professionals. Nursing care is excellent as well

I whole heartedly want to know, why does the hospital ask such invasive questions that have nothing to do with the reason I'm at the hospital? I get the person asking is only doing their job. My problem is the hospital policy telling them they have to. Not to mention you ask very personal questions and also divulge personal information in front of people in the room when the patient might not want that information divulged to that individual.. HIPPA feels like it's really pushing into play here and the staff are borderline violating that by just diving straight into it. Aside from that, I'm here now. My dr delivers here. I'll be delivering here even tho I've had issues with the staff in the past asking me if I have an eating disorder cause I'm naturally skinny. "Your height doesn't match your weight" while I was early into my pregnancy. An then when I say that im again "naturally skinny have been my entire life" the floor nurse asking what drugs I use cause it's not normal.. and me repeating "I don't use drugs, never have" then taking my blood and urine and seeing I don't use drugs at all and seeing my full history that I don't even drink alcohol.. I have mixed feelings about this place. So is it your staff or your policy that's so invasive and what's with the body shaming? I don't ask your staff they they're so fat an unhealthy for their height and weight. ** your asking for my name and information on yelp... cause you're going to get into contact with me? Cause I just so openly want to provide that to all of the general public... didn't I just mention HIPPA? What you going to do that you didn't do last time? You emailed me said you'd look into it and nothing ever happened. You brushed it under the rug. Cause a singular patient and issue is nothing to you as long as your paid at the end of the day. Spare me the annoyance of rewriting an email or making a phone call with the reiterations of the post. ** read more

My husband had a routine colonoscopy screening in June at the surgical center. The entire staff was awesome! Our issue came after receiving the hospital bill. The doctor coded it as wellness screening, hospital coded as diagnostic. So he calls 'billing and insurance' to get it corrected at least 8 times, talking to different people each time. I am guessing Abrazo outsources the billing because none of these people were helpful, claimed to be in Dallas! Hard to understand with language barrier also. My husband heard anything from, we'll send it to get it looked at to ok, what code do you want us to use to you can call this number in radiology which turned out to be a scam number (the person told him to f*** off) to if you can't understand me, call back and get someone different and also getting put on hold for eternity. I'm pretty understanding with insurance, but it was incredibly frustrating to try and deal with these people. I highly suggest someone at this company monitor the billing department and if they do actually record your call, maybe start listening to them! Appalling! I wonder how many people get billed wrong and still pay it for fear of collections! Go through your insurance and deny the claim...they will force a review. We are currently waiting as I write this! It's unfortunate, but we will not be going back to Abrazo Arrowhead or any affiliation any time soon! ***UPDATE*** Since this posting, we have spoken to countless people at Abrazo to get absolutely no where! I've spoken to our insurance and they have informed me that if you go in for a preventative colonoscopy screening (which the doctor clearly stated on the paperwork, she was paid 100%), regardless of what is found during that screening, it still gets coded as a preventative colonoscopy screening. PERIOD! Apparently we were told this is going to yet another investigative team who deals with contracts at Abrazo, not sure what that means? In the meantime, we will be filing a complaint with our insurance company against Abrazo. At this point, we do know that our insurance will cover this preventative screening 100%, but until Abrazo recodes their obvious mistake, we will allow the process to continue looking into why Abrazo changed the coding to diagnostic. I have attached our insurance explanation of the screening done and how it should be coded! It shouldn't be this difficult! read more

Abrazo Arrowhead Campus - Hospitals Near Me - Glendale, Arizona

My 73 year old wife fell at home and hurt her shoulder. It was Friday morning, March 1, 2024, around 8:30 when I brought her to the ER. We have been to ERs a few times over the years, for ourselves and others, and this was the worst experience ever. The nurse was named Carly or something like that. She showed ZERO compassion or empathy even though my wife was in pain. But that was just the beginning. We were there for around 7 hours. In that time the xrays showed a break in her shoulder but the doctor (he never introduced himself so I don't know his name) said emergency surgery was not necessary and referred us to an ortho doc. Then he disappeared to resurface a couple hours(!) later to report that my wife's sodium levels were low and they would add to an IV to get the levels up. The doc (the nurse referred to him as 'provider' so I don't even know if he is a doctor) also asked about my wife's tolerance for hydrocodone as she would be going home "in a couple of hours." The ER was not busy even though our nurse, when I was finally able to track her down, said that it was. A few brief looks into the waiting room proved her lying. We were literally left alone until I found the nurse who said, "I'm coming back from lunch." I told the nurse we wanted to go home. I could see the 'doc' sitting in front of computer screens with his back to us. The nurse said she would tell the 'provider.' I told the nurse that my wife needed to use the bathroom and the nurse disappeared. I asked another person walking by and then our nurse showed up and said she was waiting for discharge papers to print. We never again saw the provider/doc. He prescribed something for nausea but not for pain. The nurse said to use OTC drugs for pain. At no time did the nurse ever ask my wife how she was doing....during the entire 7 hours we were there. When the nurse went to retrieve a wheelchair to take my wife to front door, I noticed her chitchatting with other staff. There was nobody waiting in the waiting room. They never removed the EEF pads stuck to my wife. Terrible, terrible experience. They should be ashamed but that would entail some ability to feel, wouldn't it? read more

My mom was in so much pain and they took 45 mins just to see her for vitals. She was the only person in the waiting room, when we got back there they took her a x-ray and a ultrasound but it took so long and she was in so much pain we left and went to a different one. The staff were rude and not saying much. 2/5 do better read more

I arrived for a doctors appointment in the morning medical offices adjacent to Abrazo Arrowhead Hospital at 10:55 am for my 11:00 appt. Parking lot was completely full, as it often is at this time of year with our winter visitors. So, I opted for the valet service. Ron of American Valet Co. was as prompt and friendly as he was last month when I needed to use the valet services. Hang onto this gentlemen! read more

Do not use this hospital my husband walked into the ER in july 2024 for a very bad chest cold and they gave himso much medicine that his appendix ruptured almost 2 months later he crawled out. This hospital is a training hospital and has very bad service. My poor husband is still recovering from this care. We will never use them again. Plus we got a bill from them at a staggering $800,000.00 unbelievable read more

What is wrong with these people! I just had the worst experience here. We waited three hours this morning. Got mis-diagnosed, the staff is rude only to have to come back and wait another 6 hours and we still have t seen a dr. The waiting room smells like dirty hair, GOD forbid you ask a time estimate ( patients are a nucientz to this hospital obviously) they approach health care in a very laxadazical way. People with heart conditions are put on the back burner. 7 hours later we finally saw the dr. This one was good. He worked hard and had a nice bedside manner. read more

Some I'm back to 1 star. I had to discharge myself tonight for my own health. I was completely ignored in the telemetry ward even to the extent that no one bothered to check on me with the monitor disconnected for three hours. It seemed to me that I was safer at home with my wife than to be ignored in the hospital. I had to call the charge nurse after I was disconnected from the monitor and pushed the nurse alert button with no response for 45 minutes. Don't go here if you value your life Addendum. Two things. This morning an army of about ten medical people gathered around my bed with the main point being I should be concerned about acid reflux. The interesting point is I never received my acid telex medication today even though I asked for it three times. The other issue is that to self discharge, I was required to sign a document that was completely blank awaiting the charge nurse to fill out after I had left. I did not receive a copy so I'm sure this was a CYA that was not legal or enforceable. Also, did you notice that the business manager wanted me to send them something directly without any instructions on how to do that. read more

Waited in emergency for 4+ hours to be thrown in room with no one to help. Nurses were very unhelpful and did not care for us.

I went to the ER 12/16/21 to get an ultrasound and to get my placenta taken out due to bleeding and pain. Dr Folkestad Bradley did the surgery that same day but after surgery never once came and told me if everything was taken out or did an ultrasound assuring that nothing was left behind. The RN nurses woke me up after surgery in the recovery room telling me I'm discharged and to get dressed to leave immediately with no follow up medications or anything. 12/19/21 Early morning I had to come back to the ER because "Dr Folkestad Bradley" didn't do the job right and left parts of the placenta in my uterus.. I was in so much pain and bleeding uncontrollably. They didn't want to tell me directly that the job was not done correctly so they kept me over night give all types of drugs to stop the excessive bleeding and contractions. "Assuring" this time everything was flushed out before leaving.... The whole experience overall was a nightmare but I'm more disappointed in the dr not doing his job right. If I didn't detect that something was wrong I would have died for the uncontrollable bleeding and the clogs that I had due to parts of the placenta being left during surgery. I mean we trust these people with our lives right we are supposed to feel secure coming to hospitals knowing they have our best interests and will treat us correctly. Unfortunately that's not always the case people be careful in these hospitals and ask LOTS of questions regarding what they doing and what they have done to you! read more

Wife brought in by Ambulance, was put in a wheel chair and wheeled out into the lobby, then left lay there for an hour so far, I keep getting told they are releasing patients so they can take more back, will follow up more later, don't expect to find caring helpful people at this hospital, so far in Arizona I've witnessed hospitals worse than you see in third world countries!!! read more

Abysmal standard of care. Arrogant, lazy, indifferent. I won't go there ever again. The absolute worst hospital I've ever been in. The worst care I've ever received anywhere. I wish I could give zero or negative stars. read more

I have had a great experience in the labor unit and most surprisingly the emergency room! I had my baby this past April and my experience was just fantastic. The team of nurses and doctors were kind and helpful. They explained everything no surprises. I had a healthy baby girl. The care after delivery was phenomenal and the food was good considering it was hospital food haha.... they even had a live course on how to take care of your baby after you leave the hospital which was just so helpful. The entire staff looked genuinely happy to work there. The emergency room to my surprise which I have been there on 2 occasions this year one for me and the other was for my husband both experiences where the same everyone was kind, respectful, truly cared for your well-being. The wait was not bad at all 2-3 hours each time. I am happy I live just up the straight from this hospital. read more

Very bad customer service .. they don't care about patients .. their only main concern is to claim more money from insurance..they lock u in the room for hours doing absolutely nothing .. Shame on them . Honor health is place to go to from now on read more

I honestly wish I could give this hospital zero stars. I have filed a complaint and a lawsuit with them because of their malpractice. I went in with pain in my pelvic and triage nurse looked at me and goes "oh it's probably a UTI.."it's not that kind of pain everybody... So while I am hunched over in pain crying three hours later I finally get to go to the back I don't get an IV I don't get pain medication but I do get sent to ultrasound.. and then after the ultrasound I wait some more still no IV still no pain meds nothing..... The PA comes in and says oh it just looks like your IUD has shifted out of place go see your gynecologist tomorrow... and I leave. The next morning I see my gyno and I'm rushed to banner hospital to have emergency surgery bc I was about to die. Don't waste ur time here. Go to banner or any other place !!!!!! read more

Pls go to another campus, they are very short staffed so you will be in pain and throwing up for over an hr. When you try to ask for some help you are met with very rude individuals (charge nurse and someone who answers the phone). Your call light does not work so you constantly have to get up and yell from your room, then the nurses get upset like "hello, fix your call button". They are very unorganized and unprofessional. Pls go to Banner or any other place excluding Abrazo Arrowhead. read more

Blessed and thankful for Dr. Folkstad and his staff. If you are researching Doctors, please please give Dr. Folstad a visit. Super personable and deeply cares about the pregnancy and the family members every step of the way. You will notice appointments running late, but that's because Dr. Folkstad takes his time and converses with the family peacefully. He listens and shares his own family experience along and vast knowledge. I will say, he does talk fast lol but that's because he loves to educate and respond as much as possible to all q's and concerns. Ultrasound Technician is the same individual that we had 6 years ago - professional and caring. The women and men at the front counter are amazing as well. Baby #2 on the way. Very blessed and thankful. read more

Abrazo Arrowhead Campus - Main Entrance - Hospitals Near Me - Glendale, Arizona