We had a sewer lateral break, and Drain Openers came out immediately to assess and address it. They…read morehelped us gather and provide all the necessary documentation for the Sewer Lateral Replacement Program, sometimes working directly with the public officials. Highly recommend. Great service and communication. Fair pricing. 100%

We have use this service a couple times booth were emergency situations. Our was great they were…read moreable to send someone same day and pretty quickly. The prices are OK and they have coupons to use online to help with the cost. The receptionist is always nice and the tech is helpful and informative. Will use again as needed.

Excellent service for our leaky toilet. Quite a reasonable price…read more I'm afraid our water heater is dying. I'll be calling for Mr. Rooter.

Women - beware of hiring this company. The tech I met was overtly sexist, and his incompetence…read morecaused further damage. I live in an apartment building where our upstairs neighbor has been pouring grease and washing perhaps work boots in their kitchen sink, and it caused dirty water to back up into our unit. Four times now, grease, grass, and twigs have filled our kitchen sink. Our leasing office apparently has a contract with this company, and when this issue happened a third time, a tech from this company came out while I was away. When I came back, I saw the tech outside with my unit door wide open (in the middle of February with pets inside). I waited 5 minutes for him to not just stand there before I decided to approach him for the sake of my pets and heating bill. He said, "Sweetie, you can't keep pouring grease into your sink like this." I stated, "I am not the one treating my sink like this. I don't put leaves and twigs in my own sink." He replied, "Well I'm going to be out here every week if you keep doing this." I repeated, "I am not damaging my own sink. It is someone else in this building causing the issue." He asked, "Do you even live here? Like are you on the lease?" I said, "I'm Dr. Bruce, and I'm the head of household on this lease." Suddenly, he backed off, and said building maintenance would look more broadly at the pipes for the whole building. He then left. Since then, our neighbor poured grease down the drain yet again, caused another backup, and this time, it ruptured the pipes under our sink and caused someone else's backwater to spew all over our kitchen floor. Last night, the apartment maintenance person *within minutes* diagnosed that it was the upstairs neighbor's grease, *and* that this sexist tech put the pipes back together so loosely they broke apart. Taken together, the blockages were obviously not our fault, and this sexist tech's incompetence and willingness to blame me caused even further damage. I'm at the whim of what contracts my leasing office has for plumbing. I would NEVER hire this company, and I will be strongly encouraging my office to find another contractor. If this company cares about keeping clients, I would suggest this tech receive feedback that women aren't little girls who mindlessly damage our own things. Some of us can actually maintain a sink and actually sign leases now.

The responsiveness, customer service and ability to solve my problem was excellent. I highly…read morerecommend Drane surgeons. Called them late yesterday and they were here first thing in the morning to fix my problem. The service guy, JUSTIN did a fabulous job and very good at communicating what was happening?

Did good work, contracted to another company but everyone involved was great…read more I had to clean up after them at the end though.

I had the start of a sewer backup into my basement and called Able Rooter on a Sunday afternoon…read more Thom answered the phone promptly and arranged to be on site within an hour. He and Mike jetted out my sewer lateral, explaining every step and showing me the results by borescope. There's no way snaking the drain would have given the same result. Given that I had two guys and a purpose-built truck on site to perform the work almost immediately, the price was extremely reasonable and I would do the exact same thing if I ever have another issue.

We've used this plumbing company for years at both our previous home and our current home, and they…read morehave consistently exceeded our expectations. From routine plumbing repairs to more involved projects, they've always been professional, knowledgeable, and dependable. Chris was just out today and as always arrived on time, clearly explained the issue and the available options (including the budget friendly ones), and completes the work with great attention to detail. It's hard to find a company that's both honest and reliable, but they've earned our trust time and time again. We never feel pressured into unnecessary repairs, and the quality of their work has always been excellent. It's reassuring to have a plumbing company we can count on whenever we need them. We highly recommend them to anyone looking for skilled, trustworthy, and friendly plumbers. They've definitely earned our business for years to come!

My wife called this company for service and I guess got no quote for price. I asked for a simple…read moredrain cleaning of a single drain from a clean out in a full height basement. They offered a discount but charged $500 for 15 minutes of work. Other companies offered the same service for $99. My recommendation is use another company as this company is incredibly overpriced.

Gravity Drain Services was called by my apartment complex to clear a drain. I had woken up to…read moresewage from my front door to my back door on the first floor. Goodbye dog bed and plushie dog toys. Goodbye paycheck for the day as anyone who has ever had to deal with this sort of thing knows. You have to toss the awful smelly heavy wet items, mop up the biohazard, then disinfect everything. I felt sick for days afterwards. Back to my story - The river of sewage was very surprising as I had only washed my face and flushed the toilet once after I went upstairs for the night the night before. The plumber who came told me that the 3 townhouses next to mine are all connected to me and so if they have a problem (flush wipes, etc) it is going to back up in my townhouse. Definitely not the news I wanted to hear. He brings back all 105 feet of snake and finds hair and "strings" (indicative of feminine products). I like the term "drowned rat" myself. I receive an email from my apartment complex that I now owe $335 for the plumbing. Mind you, I use a drain catcher for my long curly hair and I learned early on from my father to always respect the toilet. I call Gravity Drain Services and kindly ask if they could reach out to my apartment complex to inform them what the plumber told me, that the issue could have come from the 3 townhouses connected to me. They decline. Wow. Is it too much to ask for the truth to be told? That's all I was asking. The little guy gets knocked down again. UPDATE - the rental company was told the truth and the charge was removed. Thank you for doing the right thing.

Called them out to replace a broken/improperly installed toilet flange. They arrived 5 minutes…read moreearly, took care of it quickly even with having to chip out the old one, and replaced it with a better quality flange without me even having to request it. Will definitely call them again in the future.

In October, I paid over $500 for the hydrojet service thinking my drains would be clear from vent…read moreopening to the sewer main. They did everything from the front yard vent. Since then, I have had a plumbing bill for $675 to repair work as a result of trying to clear my vent line in the kitchen, and now I need to rent an auger to clean another vent line. I called them and they said with that service, they will only go on the roof if there is no other way to get to the lines. Since we have a yard vent, that's all they do. By working only from the yard, they jammed everything under the house into the vent lines and I now have another set of bills to clean that out. Watch out!

Mark was absolutely phenomenal. I made an appointment for Tuesday, which was their first…read moreavailability. I asked if it was a possibility because I had to work if they could come at the first available timeslot which was 8 AM they give you a two hour window so we had 8 AM to 10 AM, I got a text at 7:20 that they were on the way they arrived just before 8 AM early. Super happy. They were only there for about nine minutes, easy-going and very informative They gave us plenty of information and said we would have a report within a few hours and we did . We also do sewer inspection at the house that we are purchasing. We will continue to do business with this company.