Booked the 17 seat bus for a school dance and had an amazing experience with Josh. The bus was…read morelarge, clean, and fun! Everything went perfect and on time. Thank you!

It was pretty easy to work with Top Shelf, there was good communication and our vehicle was timely…read moreand clean for our wedding day! They let us see the transportation in-person prior to signing our contract, which we appreciated :)

A few months ago I saw 3 Kobussen school buses on I94 going north from the IL border crossing into…read morethe WI border. This was in the middle of the afternoon on a weekday. I got next to them and saw that all three were loaded front to back with adults, all of color and presumably illegals from O'Hare. I called the office in Madison and when I mentioned this, I was called a "racist idiot". I sent a letter to Mr. Kobussen and never received a reply. A shame that they take government money to buss the illegals into the state of WI. Not reputable in my opinion.

After leaving my personal belongings including my passport on the bus, Simon drove to my home to…read moredrop off my belongings. Exceptional customer service, couldn't be more happy to work with them.

Megabus does not deserve one star. This company has zero regard for timeliness or customer service…read more I have taken megabus several times due to it being the only affordable bus line out of the Madison campus and have yet to have the bus arrive sooner than 10 min late despite their adamance of having passengers arrive 10 min early. On one occasion, in the middle of the winter, I was forced to wait nearly an hour in the cold because they don't have the common decency to arrive on time. The drivers also drive absurdly slow, even for a coach bus, and I often arrive home nearly two hours later than anticipated which is aggravating both for myself and whomever is picking me up from the station. Megabus is lucky enough to be the only bus line I can afford to take out of Madison otherwise I would refuse to give them my money, however, I simply can not justify spending upwards of $50 elsewhere. If you can afford to do so, do NOT take megabus anywhere. EDIT: on my most recent trip the driver was driving in the wrong direction for THIRTY MINUTES. This company is a joke and I don't care if I have to walk home, I will not take megabus ever again.

Bought a ticket for my sister to go back to college in Madison after a visit. No signs posted about…read morewhere to stand at the shell station. We were there ten minutes early, saw the bus arrive five minutes early and drive around the other side. We saw them do a rolling stop and by the time we got to the other side of this small gas station it was already leaving. We called and tried to get a refund and they said they couldn't do anything if they don't see anyone they don't have to stop. Tried calling again and nothing. We were there early and no where did it say where to stand and that they didn't stop by even fifteen seconds to make it to the doors. It's ridiculous they were so disrespectful on the call and acted like we were idiots and said the bus didn't have to stop if they didn't see anyone. If that's the policy they need to have a clearly marked spot to stand.

Went to take the G bus, westbound, Sunday at around 5:39 pm or so. I had never used the Madison bus…read moresystem before, which I told the bus driver, and was struggling to get the app to work. The driver, some middle-age white man with glasses and beard, was an absolute jerk about the whole thing - telling me "I should have had the app figured out" even though I had *just* told him I hadn't used the Madison bus system before. He even watched me add 2 dollars to the app (so I was clearly going to pay) - then told me it was the wrong one (which I found out later it wasn't) and still wouldn't let me on. I've ridden countless busses in different states and even other countries and haven't had this kind of issue before. I would have understood a simple "sorry, I can't let you on without fare" but this guy was a total *sshole about it. Definitely beware if you need to hop on the G.

Got to my bus stop at Baldwin St at 5:59am for my 6:04am bus (A1 bus Eastbound). The display…read morescreen said my bus was 4 mins away. Cool, right on time. I looked at the display again and my bus wasn't on the schedule anymore. Looked online and it was canceled. How can you cancel a bus when it's -15° and there's 4 people relying on it. The next bus showed up 40 mins later. It's RIGHT NEXT TO THE BUS DEPOT!!! Never cancel a bus in dangerous conditions, send a substitute bus. Unacceptable. What are our taxes paying for?

I used their service to go to the Packer game and Mike and his driver were AWESOME. I totally…read morerecommend using them for this because they are very personable and fun to have around. Thank you for the GREAT experience !

My only complaint is no WIFI I travel on Lamers busses they have Wifi. Our trip to Washington DC…read moreother than no WIFI was wonderful our driver Bob was outstanding as well as the step on guide Mr Maps and Sue the bus guide So A tour guide of nationwide who had nothing to do with my trip is swearing at my name pissed off at my honest review at my work place where he also works WIFI is a big deal for us my wife is hearing impaired and uses her iPad and phone to communicate and stay in touch. so upset with me But just an honest review

I long for the days when we got a bus guide at least every year so we could plan to go somewhere…read moreand knew exactly when the bus arrived, where, and when you would get to your intended destination. Now you go to the computer, locate the proper page, and print out your path to where you intend to go. There are 4 interuptions in your trip because you have to use 4 buses to get to your destination. It used to be that time to get there is the same but you always use one bus. You used to use the guide to plan the route and not have to rely on computer maps that have chopped up you journey so you do a lot more walking. This new way is confusing and uncalled for. Surely the city could have planned better. What used to be a fairly good service turned into a lousey way to travel.

I moved to Madison without a car. With the many taxi services, Uber, and Zip Car I thought I'd…read morecovered all my bases. Well a day ago I needed to get across to the west side of town. I needed to catch a bus. For $2 can get from the east to the west or practically anywhere in Madison. There are a few Apps to download which keep the schedule updated to the minute; helpful in bad weather, and they help you plan your trip with a color coded bus number system that includes how many stops to your destination. If you ever need to get somewhere Madison Metro Bus will get you there. If you're new to the Metro system, "cityofmadison.com" will give you the "deets" on the bus. You can purchase weekly or monthly passes online or at the City Treasure on Martin Luther King Jr Blvd. or at many other retail stores like Copps Foods, Hy-Vee, or the University Bookstore just to name a few. There's even a reduced fee pass for retired persons and another for low income persons. You can see if you qualify online. The busses are mostly clean, the drivers are extremely helpful if it's your first time or you need a transfer. Lastly, In 2007 Madison bought 5 Hybrid electric busses...way to be green Madison Metro!

Rented a shuttle service for my wedding through your la crosse wi office. Service was to pick up…read moreguests at the raddison before the wedding and return them after the reception. Driver never showed up for pick up. Had 50 plus guests stranded as many came from out of state. 0/5 company to work with. Office manager and driver were incredibly rude when asked for follow up on what occurred

I was a part of a recent group that was supposed to utilize Lamers for transportation to and from a…read morewedding. We witnessed their bus at the pickup point an hour early and then was nowhere to be found at the stated pick up time. It forced us to scramble to get to the wedding site and caused undue stress on the wedding couple. When confronted with their mistake, Lamers lied and tried to blame it on their paying customers instead of issuing a refund. Take heed of the other recent reviews here and stay away from this company. Unprofessional, unreliable, and, potentially worst of all, unwilling to admit their mistakes and make the situation right.

My family has always used Van Galder. Clean buses,…read moreprofessional drivers. It's the only way we go to O'Hare. They run on time. I just don't know what they can do to improve. Al Fugate, the manager, is a real pro. They are simply the best. AND they support our Veterans!

The last 3 times I have gotten this bus they have changed bus drivers once or twice during my…read morejourney, and each change took 20-35 minutes for the change.. we arrived much later than the scheduled time because of this, and I was nervous about missing my flight.