Mark and his crew were fabulous. We had an office move with a lot of stairs and they worked so…read morehard making sure everything was moved with care. They were fast and efficient! Mark beat his competitors price by a lot as well! I would highly recommend them to friends and family! Thanks again!

The communication from this company was awful. I had sent an email to confirm a time with no…read moreresponse. Called and left a voicemail, in response I got a text saying they would call the next day. Well that call never came. After telling them I would be going with another company I get a text message and reassured I would be contacted later that night, which never happened. It took 5 days before anyone called to confirm anything or answer my questions. The movers that showed up on moving day were great though. They were quick, efficient, disassembled and reassembled our furniture needs. The work they did was worth the money, however their management needs more training with customer service.

Having managed several successful small businesses myself, never before have I experience more…read moreunprofessionalism in my 20+ years of experience. First, their response time for getting back to you with a quote is horrible. And when I finally received a quote, it was not in writing. Second, when the day came for them to move me, they showed up late with a truck that was falling apart. Parts of it were rusting, one of the rear tires on the double axle was flat and hanging on the rim, the gas tank had a piece of plastic stuffed in it to function as a gas cap, and the truck failed to start when they tried to back it up to the storage unit. When the employees called the owner, he cussed a blue streak on the phone and hung up angrily. When he called his employees back again, his attitude was less than professional. The movers themselves were talking about how the truck was unreliable as well. They informed me that the owner would be there in 20 min and I told them to call me when he got there. The next call I received was not from the owner but from the moving crew that had been talking about how unreliable the truck was. I asked them if the owner brought another moving truck or trailer, and they informed me that they had managed to start the truck and were ready to move me. I told them I wasn't comfortable with them using that truck, to which they replied, "F^&K you then." The owner failed to call me at any time to inform me of what was going on or how he planned to complete the move. As a result of their poor customer service, I have now incurred additional storage fees. As a result, I cannot in good conscience recommend this business.

First let me say BUYER BEWARE! As I searched for movers I found the cost to be nearly $2500. Until…read moreI came across Rockford Family Movers. They were nearly half the other quotes. I asked why and Steven said that they had little overhead and were a local family company. I did some research on yelp and google and found every review at 5 STARS!! They are definitely NOT 5 STARS! We tried to support local while saving a few bucks. Don't do it. The movers showed up in a U-Haul, not professional looking at all, just 4 guys one of whom was the owner Steven Eisenach. They took a crazy amount of breaks. Every few minutes was a smoke break. I had to ask them not to smoke in the truck while loading our furniture. Plus they threw their cigarette butts all over the yards and drive ways. In all it took over 10 hours for a 3 bedroom home to go 10 minutes away. After the move we noticed many dings and gouges in the furniture and other items. During the move I noticed a gouge in our downstairs oak door and pointed it out to a mover. I got a shoulder shrug and a "wow! thats bad." After the move we had to repair and paint many scratches in the walls at the old and new home. The worst came as we unpacked. I left my garage tools to unpack last in order to get the house up and running. When I finally got a chance to unpack the garage I noticed many tools missing. I ended up losing many hand tools and some power tools. I have a 4'x8' peg board normally loaded with tools. Now it barely has anything at all. I am finding more tools missing every day. I did reach out to the movers via email and voicemail and have had no response. My wife did some more digging on the company and found a few things. She found that Steven reviewed his own company. And with as many 5 star reviews we believe that most are friends or family. She also found 1 Google review saying pretty much what we say above. They had a couple of tv's go missing. Makes for an interesting read. https://www.google.com/maps/contrib/112013538562282514718/reviews/@42.329958,-89.0485609,17z/data=!3m1!4b1!4m3!8m2!3m1!1e1?hl=en-US And finally, my wife found a news article on Steven Eisenach. It claims that he was arrested for stealing over $17K in jewelry while working for another moving company. See the link. https://www.dnainfo.com/chicago/20151120/lakeview/mover-stole-17500-worth-of-jewelry-from-lakeview-home-prosecutors-say/

Scheduled an estimate at a rental property we own. They never showed up, and never returned any…read morecalls. Horrible. Waste of time.

I am very pleased with their customer service! They listened to my needs and did everything as…read morepromised. Very friendly respectful crew and very productive! Quality work for the price would defintely recommend them

Steer away from this company! I felt the quote for our scope of work was bloated and asked if he…read morecould sharpen his pencil a little. Jared's the reply was quite rude and unprofessional. He would not produce any evidence of licensing or bonding. He was not willing to offer any pictures of previous jobs or any references. That's a nope from me.

Jared and Preston cleared 2 acres of heavily wooded property for me, the showed up on time, left an…read moreexcellent finsh and very reasonable $ from the other bids that I received! Would definitely recommend!

I had a pile of tree branches and yard waste that needed to be hauled away. Not only did they give…read moreme an excellent price, they went the extra mile and raked up the loose leaves and branches. Can't even tell it was ever there. Extremely satisfied, will be hiring again in the future.

Highly Recommend!!! Wonderful experience from start to finish. New roof, gutters/guards, etc!…read more Josh, Jessica and their team were great to work with .. great communication, highly professional, efficient and very respectful to my beautiful garden which surrounds my property! His team was very contientious and made every effort to work around my plants while maintaining high quality workmanship! The workers on site were amazing!! I am so grateful for what they have done for me and my home!! From someone who is not so easy to please ... I'm impressed. Bravo Forward Roofing! Keep up the good work!

I called to have them come over and give me an estimate to repair my roof and gutter. It took them…read morea while to get to me before they came over. I signed a contract with them to get it completed by a certain date. They never kept in contact as to what day they were actually going to come over and do the roof. They showed up and did the roof part of it, but not the gutter part. I didn't hear from him for over a week a week and already past the contract deadline completion date. I also asked him for a quote to do the entire fascia around the house. I never got one. By this time i just wanted him to complete the project. He finally got ahold of me and explained that he had family issues and that's why it wasn't complete. As a costumer, I don't want to hear about your family issues. You're the owner of the company and have a project manager that works for you. If you don't trust the project manager, why have one. Have him earn his money and reach out to costumers if you can't. I was told serval times that they would be out today to finish the job. They never showed until 2 weeks after the deadline. He stated that we just got the materials to finish the job. Again, not my problem. Communication and customer service should be the first thing that needs to be done if you want the customer to recommend your company to other people looking for any roof repairs. Sorry that I have to write a review about this. The owner is a nice guy, but young. Get your project manager more involved in the company and have him reach out to costumers if things are going to be late or problems arise. If you're looking for a company to not call, communicate, or go over the contract deadline. Then use them. I'll go someplace else.

Called to have a roof leak quoted. After inspecting the roof Justin showed use some pictures of…read morewhat he suspected was the issue. We had numerous nails that were not caulked. He offered to handle these free of charge since it was a quick fix. He also showed us a few other future concerns to be aware. Highly recommend, very professional, and courteous. Great all around experience!

Ok, I have another review on Yelp giving these folks one star…read more If you read that review you'll see I did not have an initial good experience with these folks. However, after I posted it(they apparently monitor their reviews) Martin called. Essentially they said you're pissed and understandably . Let us make it right. Helped me get the roof reinspected as well as gutter and siding. As near as I can tell it was quality work (I'm in no position to inspect a roof). The roof got replaced in a decent time frame. The other work took some time and calls from me to find out what the hold up was. Overall it was a good experience with the noted caveats.