This was my first time visiting this washateria. Overall, the customers inside were very kind and…read morehelpful, and they took the time to show me how to operate the machines, which I really appreciated since I'm new to the area. When I went next door to ask for assistance, however, my experience was different. The staff member I spoke with was not very polite, which made the interaction uncomfortable. Because I'm new and had a large amount of laundry, I asked a few regular customers whether it was okay to step away briefly and they assured me that my clothes would not be touched. To be safe, I also set an alarm so I could return on time. When I came back, I noticed that my clothes had been removed from the washer and placed in a basket. I didn't have an issue with my clothes being placed in a basket so other customers could use the machines. What concerned me was that some of my clothes were placed on top of the washer, and no one came to inform me that my laundry had been moved. The staff member I spoke with earlier walked past me several times without saying anything, and then left before I could address the situation. When I spoke with the young lady at the front, she acknowledged that clothes are not supposed to be placed on top of the washers, but the issue had already occurred. The interaction felt dismissive, and I didn't feel that my concern was fully understood. I believe better communication and more courtesy toward customers especially first-time visitors would greatly improve the experience here.

I came here several years ago and wasn't very impressed but they have lots of new washers and the…read morefacility is clean. I was very pleased.

Fantastic customer service with the best value I have been able to find in the area. Plus they…read moreoffer a military discount to vets.

Quoted one price for alteration. Upcharged when I picked up…read more I felt like they should have honored original price

Marvin is truly such a pleasure working with! His professionalism, knowledge, and kind heart really…read moreleft an impression! Not to mention, his more personalized service makes you feel just like family. Glad he's taking care of our business.

I love the heart the owners have for serving the families of the Montgomery County community.read more

Every time I need to wash large items, I bring them to Bubbles. The employees are always so…read morehelpful. I love being able to use my credit card easily. The washers and dryers are large enough to accommodate my king size comforter or entry rug. And the items are definitely clean when finished!

Facility was clean all machines were working. The attendant Ganella was very welcoming and…read morehelpful!

Clerk would not listen x2 when as a new customer I requested not to press a crease in my white…read morepants. When my husband went in to get the 6 items I asked him to check the pants which he did... as anticipated he told them to redo the pants as requested. She came out to the car barking at us " everyone makes mistakes! Never get a bad review". What? We had to touch up all 6 items and will not go back!

If not for Mary at the Bentwater location I would find another cleaners. she goes above and beyond…read moreto correct problems at where clothes are cleaned and altered.She is the best. Way to go Mary and thanks.

I took six pieces of clothing in July 2023. after picking up I noticed yellow stains all over a…read moreshirt including the back. After two attempts to remove the stains and two more visits to pick they were not able to remove. They took an expensive shirt; added stains from their cleaning products; and took out most of the original (beige) color leaving it a dingy white. this shirt had only been worn a few times. After having to ask what they were going to do about it several times they offered $30 cash or $50 credit. I had proof I paid more but they said this was their policy. A policy that is not posted in their store. i obviously took the cash because I won't risk my other clothes. If your items cost more than $30 I would suggest not coming here.

I've been 6 or 7 times. they did alterations as well. so far, so good. I would recommend them Even…read morethough past reviews are negative.

I should have known you get what you pay for. I was shocked with it was only $20 to dry clean three…read moreshirts and three pairs of pants. My husbands uniforms look awful. Lesson learned, won't be back.

Got a hold of a beautiful used wedding dress as consignment and needed it cleaned asap. Although,…read morethe dressed was used once for their wedding day, it came in clogged with dirt and grass all over the train. Conroe Cleaners did an amazing job getting every piece out of the tulle. The dress came back spotless! Highly recommend and trust them with my high-end items! Price was reasonable and delivery was beyond! Can't thank them enough!

Place smells musty. Took our comforter there, still has small stains and doesn't smell like they…read moreeven cleaned it. DO NOT RECOMMEND.

Hands down best dry cleaners I've ever used . I have been using this place for 2 years after having…read moreissues with other local cleaners

Let this place rot -- hostile staff, zero professionalism, and a manager with a serious chip on his…read moreshoulder. I walked into Timber Lane Washateria to check if the machines used coins or cards. After seeing that they required quarters, I used their on-site ATM to withdraw $20 so I could get change and start doing my laundry. Before I could even walk back out to grab my clothes, I was aggressively confronted by a man in ragged clothes--no uniform, no name tag, nothing identifying him as staff--demanding to know if I was actually planning to wash clothes there. I told him yes, and that my clothes were in my car. That wasn't enough. He immediately launched into an accusatory rant about people coming in to "steal quarters" and how only real customers are allowed to use the change machine. I explained--calmly--that I am a customer and was just preparing before hauling in my laundry. Instead of backing off, he kept pushing, arguing, and treating me like a thief. When I asked who the manager was, he smugly said it was him. I asked who the owner was, and he just pointed to a sign like that was supposed to solve everything. I took my quarters and my business to Washateria Lavanderia off Loop 336, where I was welcomed without suspicion and treated like a human being. And as I was leaving Timber Lane, walking to my car, I looked through the window and saw that same man very clearly mouth the words "f*** you" at me. No shame. No professionalism. Just petty, angry behavior. After I left, I called the number posted inside the business. Someone claiming to be the assistant to the owner answered and tried to justify the harassment, saying people come in without laundry and "rob quarters from the customer." That logic is absurd. If someone puts paper money into your change machine, you're not being robbed--you're exchanging one form of currency for another. You're not losing money. If those quarters do get used on your machines, you make money. If not, you're still not in the red--at worst, you need a better coin management system. If you're that worried about availability, then implement a solution like every other laundry business with common sense does: a change limit, a secure backup stash, or better yet--upgrade to card systems like it's 2025. This place doesn't care about customer experience. They care about control and paranoia. Instead of setting up a system that works, they'd rather harass customers and throw attitude. Timber Lane Washateria is a disgrace. If this is how they treat people ready to spend money, imagine how they handle real issues. Don't give them your business. Spend your money somewhere you're respected. Here is a picture of a washateria that is cleaner, cheaper, and won't chase off their customers over BS

this place is way to overpriced. for how this place looks and how it is, it should not be so…read moreexpensive. this place is a actual dump. you also have a guy just staring at you while you do your clothes. overall i'm just annoyed about the price of this place. we should not be paying so much to clean clothes. definitely not a place to go to.

good clean service. not the best looking but the outcome was very proffessional. I thought i would…read morehave to throw away my tie after my super stain but they made it come out and i was very pleased to have my favorite tie back