Charged over 3 times the amount posted on an item and when I returned to get my money back, I was…read moretreated very poorly by an employee named Matt or Mike Whitt. It was one of the worst encounters I have ever had with any store employee. Make sure you aren't being deceived at the register.

Great thrift store with very good thrift prices. The staff was welcoming and very friendly. I found…read morea fee gens while I was there and really enjoyed my shopping experience. Highlands is clean and organized, always a great attribute of a thrift store.

I don't think the one star rating that was left for this amazing store is fair. Who knows what…read morephone number the one star reviewer called. If you are a serious seller you call back when the store is open or visit the store with photos of what you are hoping to sell. We have purchased a sofa, two chairs, side table, and two lamps from this store. The quality and pricing are amazing!! We couldn't be happier with our purchases and have received many compliments. The staff are friendly, professional, knowledgeable, and kind. You won't be disappointed!! Their inventory changes constantly so keep going back.

I absolutely love this store. I just discovered it and have already made two purchases. There's…read moreseveral other items I would love to have! I am a retired Interior Designer and this is one of my favorite shops!

I cannot say enough about the small town furniture store. I have been to Boone. I have been to…read moreJohnson City. I have been to Elizabethton looking for furniture. Finally I said I'm going to check local because I'm tired of driving to look. I walk in and Matt was there to help me, and I have furnished 90% of my house from this one store. The customer service is outstanding the delivery when they come to deliver my things and set up is outstanding. I go to see Matt for everything I need for my house whether it's furniture or my appliances he gives great advice if I'm looking for something in town like I'm looking for you know a plumber. I can absolutely trust his recommendations. I just cannot say enough of good things about this store And the customer service and not just from Matt Matt's my favorite that's who I always go see, but everybody in the entire store is extremely helpful and polite. If you see something in there, a couch or chair and you like it, but you don't like the material they can have that made for you in whatever material that you want, they will let you know how long it's gonna take, and the cost. Once again, outstanding customer service. The prices are awesome too.!

Recently, our refrigerator suddenly stopped working. We live in Shady Valley and decided to shop…read morelocally for a new one instead of buying one from Home Depot. So, today we drove to Mountain City to shop at Quality Furniture and Appliance. What a fabulous decision we made. We found the perfect refrigerator for us at a reasonable price, the best customer service ever, and same day delivery. We couldn't be happier and will certainly return in the future should the need arise.

The owners of Sleep Cheap are wonderful people! They have a great selection and reasonably priced!…read moreI love my new mattress! Check them out!

They dont give you their return policy upon buying the bed. Ask up front! They say you can't return…read moreit if not satisfied. The women that runs the place was totally wrong in dealing with customers. It's like buying a car, they are good as gold to you until the deal goes wrong and then they show you their true colors.! I told her I didn't want thag bed, contacted her the day before on what bed I wanted but she refused. It was the only message ( conviently) that she didn't receive. She received all other messages. I would recommend dealing with the place, shop elsewhere! There is a way to deal nicely with customers but she was down right rude.

Todd Whitehead was such a great help and provided superior customer service. He listened to our…read moreneeds, showed us what we were looking for, and did not try to upsell us. After being away from the area so long we were unsure where to begin looking for a mattress other than big box retailers. Because we are strong supporters of family-owned businesses, we were thrilled to find Sleep Zone. They far exceeded our expectations and will be the first choice for future purchases.

We went in and Todd was with another customer. We looked around and found what we thought would…read morework for us, and when he was finished with his customer we explained the situation. Todd agreed that this mattress would work for what we needed it for. He helped us work out the details for delivery, and we had our mattress and at a great price! Great guy and wonderful to work with! Highly recommend!

Very good products, parts supply and customer service…read more Good to see a 2A supporting business as well.

I was in a bad way for a part for my Scag Cheetah Cat. These guys expect you to look up the part…read morenumber and tell them what it is as opposed to them doing their job and look it up on their on as most any respectable parts supply house would do. But not these guys they have forgotten what customer service is apparently. I would guess that had I taken them the part number the next thing they would have wanted was for me to go to the warehouse and locate the part then proceed to ring myself up. Much like Walmart and self checkouts. This guy Gerald is a total douche bag and not customer focused at all and offered absolutely no help what so ever. Anyway I strongly recommend you stay far away from these folks as they don't seem to be the friendliest or helpful at all.

Can't recommend highly enough! I lost the keys to the padlock of the UHaul I was using to move, and…read moreUHaul was less than helpful. I called Tri-Cities Lock and Safe after hours and they were the most accommodating; they offered to send someone to my location first thing in the morning, or I could drive to their shop location (for a much cheaper price). I decided to drive there, and they helped me over the phone to easily find their shop (the address on yelp/google isn't right; it told me I've arrived 3 miles ahead of their shop!). They're extremely kind, understanding and nice people and opened the padlock within minutes. Highly recommend

I lost my only key fob to my Dodge Grand Caravan and Tri-Cities Lock and Safe came to the rescue…read more The technician was here when they said he would be. He was very nice (my dog loved him) but more importantly, he had a new key fob for me in only about 15 minutes. I felt the rate was reasonable and my new key fob works great. Next time I need a locksmith I won't bother calling anywhere else.

The manager Carol was very rude a disrespectful to my girlfriend and her service dog. Then was…read morepassive aggressive to her and followed her out to the side walk which led to a verbal altercation. Someone needs to show her some manners and how to respect others and there service animal. On the other hand Grand Antiques, right beside of it very friendly and understanding staff and a very clean environment.

Based off the reviews I would assume it's the manager Carol, she is very rude and disrespectful…read more She was very passive aggressive from the start then had the courtesy to follow me outside and berade me.