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Rug Company

4.0 (2 reviews)
ModerateAntiques, Carpeting, Rugs
Closed • 12:00 pm - 5:00 PM

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13 years ago

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9 years ago

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Dolbier Floor Care & Restoration - we have the best equipment in the industry

Dolbier Floor Care & Restoration

(5 reviews)

We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

Stanley Steemer

Stanley Steemer

(9 reviews)

Kids created a few stains in the carpet. Long story short it involved vomit and a kids lack of…read moredesire to run to a toilet and vomit. Well we did our best to remove the stain but there was some residue left and we decided to call SS. Well actually I went to the web to set the appointment. I was surprised they only offered wide ranges of times. My time was 9-5. So I guess they think if cable can get away with that so can they. I assumed. And you know what they say about those that assume, but I thought they might call me or at least refine the 9-5 time by phone. I was not so lucky. They came to me like a Christmas present and surprised us with the arrival time. Luckily my wife didn't mind rearranging her day because I refused. They came around 1pm and were very professional and even tried a up sale. I didn't mind. I bought the rug they recommended. I have had a good experience with this company as a whole In the past. I always get the protectant and deodorizer. It smells soooo good! Carpet looked great and they even gave us those footy things so our feet don't get wet. The kids use those to slide thru the house. I recommend them.

horrible service, i paid for a full room and noticed dry spots while he was still there, im asking…read morehim you not gonna clean the whole room he said he did, so the other guy goes no he didn't we both felt dry spots mind you nothing got cleaned it looks exact the same way as before they came so the other guy cleaned it complained that the water pressure was low smh i mean nothing was done they sent out a lazy guy who didn't wanna clean im so upset dont use this service

Rug Company - antiques - Updated May 2026

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